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Ad-Aware won't run in safe mode


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4 replies to this topic

#1 TEEDUB2

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Posted 07 December 2008 - 01:29 PM

I have Ad-Aware free version 7.1.0.11
It will not open/run in safe mode.....
I receive an error message which states:

Exception EAccessViolation in module Ad-Aware.exe at 001DA25C.
EAccess violation at address 005DA25C.in module 'Ad-Aware.exe'.
Read of address 00000418.


What is the problem

Thanks

TEEDUB2

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#2 garmanma

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Posted 07 December 2008 - 02:13 PM

Has it been updated? You said safemode, does it run in normal mode?
A couple of posts in the lavasoft forums mention an infection can cause this error. Let's do a scan to find out
------------------------------------------

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
Mark
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why won't my laptop work?

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#3 TEEDUB2

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Posted 07 December 2008 - 07:57 PM

It is updated and runs fine in normal mode...

Followed instructions for Malwarebytes' Anti-Malware .... Scan says no infections....Here is scan results


Malwarebytes' Anti-Malware 1.31
Database version: 1471
Windows 5.1.2600 Service Pack 2

12/7/2008 1:12:17 PM
mbam-log-2008-12-07 (13-12-17).txt

Scan type: Quick Scan
Objects scanned: 67423
Time elapsed: 17 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 TEEDUB2

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Posted 10 December 2008 - 07:12 PM

Any other ideas

#5 garmanma

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Posted 11 December 2008 - 08:33 PM

You might want to read this from their forums:
http://www.lavasoftsupport.com/index.php?s...mp;hl=safe+mode
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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