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Avira update


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#1 Reena

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Posted 31 October 2008 - 04:14 PM

I have just attempted to update my Avira AntiVirus Free edition only to receive the following message:

The following error occurred when trying to start the update.
Scheduler has not been started.


How do I do this, please?

My thanks

Reena

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#2 hillbillygreek

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Posted 31 October 2008 - 09:20 PM

Follow the steps here:

Avira Scheduler has not been started

#3 Reena

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Posted 01 November 2008 - 09:11 AM

Hillbillygreek: Thanks for that information. My Free edition is now up to date.

Foolishly, when I had the problem last week I uninstalled the Free edition and downloaded a trial version of the Premier edition.

I have now tried to uninstall the latter, It is not listed in my Add/Remove list. It is in my Programme section but "refuses" to be uninstalled.It wouldn't do so even before I re-installed the Free edition.

When I read some of the answers to the problems on the Avira page I found this hint from Barrie, the moderator there. I hope he won't mind my quoting his words:

To check your services right click my computer and from the drop down menu select manage, now click the + sign next to Services and applications, then click or double click services. Here you will see all your Avira services. The Guard and scheduler should be set to started and automatic, if not just reset them. (Jan 2006)


I tried this but found the Premium version listed there!

My Free edition is now up to date but the Guard service refuses to be started. I am sure this fault is linked to the Premer editionwhich has a couple of weeks to go.

Windows XP
I.E. 7

My thanks again
Reena (UK)

#4 hillbillygreek

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Posted 01 November 2008 - 07:12 PM

Usually what required to fix a bad uninstallation is to reinstall the program & to try it again. But since you have already installed the free version & rather than aimlessly going back & forth with speculations about what caused this, your best bet would be to go to the Avira Forums, & explain to them exactly as you did here to see if they can help troubleshoot this problem. Feel free to link back to this page if needed. Sorry I could not be much more help.

#5 Reena

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Posted 02 November 2008 - 06:51 AM

Hillbillygreek: Thank you. I will do that.

What annoys me is that the problem is of my own making!! :thumbsup:(




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