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Sound not working after a reformat


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#1 Twinmum

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Posted 15 October 2008 - 10:17 PM

OK, so the computer was reformatted to fix a few difficult problems and I am slowly getting things running again. However, I don't seem to have any sound now.

If I try to use media player I get the following message:
Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly.

If I click sounds in Control Panel, under volume it says no audio device and under the audio tab it says no playback, recording or MIDI playback device. Under Hardware it says:
LITE-ON DVDRW SHM-165P6S
Audio Codecs
Legacy Audio Drivers
Media Control Devices
Legacy Video Capture Devices
Video Codecs

I looked in Device Manager under Sound, Video and Game Controllers and have the following:

Audio Codecs
Lagacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Video Codecs

In Device Manager there is also an entry under Other Devices
Multimedia Audio Controller
This entry has a yellow question mark and exclamation mark in front of it.

Anyone know what I have missed with this and how I can fix it?

TIA
Norma

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#2 rowal5555

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Posted 15 October 2008 - 11:11 PM

Hi Twinmum

This seems to be a common problem after a reinstall. You need to track down the Audio Driver for your computer, download and install it, and you should be good to go.

Let us know how you get on. Good luck.

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#3 Twinmum

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Posted 16 October 2008 - 12:37 AM

I'm not sure how to track down what I need. I have a CD for the SiS Chipset with Motherboard Utilities which has drivers for the audio and I have installed all the drivers from the CD, but still no sound.

#4 rowal5555

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Posted 16 October 2008 - 01:18 AM

Mmm. Strange if you have the drivers on your hard drive.

Have you gone to Device Manager, uninstalled the problem device and then rebooted. Windows should pick up the device and install the correct drivers automatically. If it doesn't, we will have to delve a little more.

What is the make and model of your computer?

Edited by rowal5555, 16 October 2008 - 01:25 AM.

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#5 Twinmum

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Posted 16 October 2008 - 03:04 AM

Uninstalled it and rebooted the computer. Seemed to take ages to find the cd then tried to install. It ended with the following message:
Cannot install this hardware.
There was a problem installing this hardware
C-Media AC97 Audio Device


Make and model??
It's a Mitac, but I have no idea what the model is (can find out tomorrow if really needed)

#6 Twinmum

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Posted 16 October 2008 - 04:02 AM

yay.. I have sound.
been reading countless forums trying to solve this and it seems that a common problem after an update is that for some reason the computer recognizes it as C-Media, but it is actually Realtek? or something along those lines. Anyway the solution was to roll back to an earlier driver if it happened after an update or download the correct driver if, as in my case a roll back was not possible. So I got the Realtek driver and installed it and all is good with my computer again :thumbsup:

#7 rowal5555

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Posted 16 October 2008 - 04:05 AM

Always glad to hear of a good result. Good on Ya.

Cheers

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#8 Nightspear

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Posted 18 October 2008 - 11:40 PM

Check [url="http://\"http://www.bleepingcomputer.com/forums/t/175203/no-audio-device-detected-no-sound/""]my post here[/url]. This is what I found that worked for me. Good Luck.




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