Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Mcafee Virus Scan Becomes Disabled


  • Please log in to reply
17 replies to this topic

#1 motorhead1996

motorhead1996

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:10:18 PM

Posted 04 October 2008 - 09:42 PM

My McAfee VirusScan disables itself ~3-4 times daily. The installed products are Security Center V9.0, VirusScan V13.0 and Personal Firewall V10.0. The computer runs XP Pro, SP3 (all updates), cable internet. McAfee detects no viruses. Ad-Aware, Super AntiSpyware, Malware and Windows Defender scans have turned up nothing. Multiple calls to McAfee tech support, removals and reinstallations and a McAfee directed DOS scan turned up nothing.

On a possibly related note, my computer is slow to connect to the internet. Average connection times are ~2 1/2 minutes. Once connected to the internet, browsing speed seems unaffected.

Any suggestions to remedy this problem would be greatly appreciated.

Thanks in advance!

BC AdBot (Login to Remove)

 


#2 nigglesnush85

nigglesnush85

  • Members
  • 4,371 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:02:18 AM

Posted 05 October 2008 - 07:00 AM

Hello motorhead1996,

The event viewer may give some more information.

1. Click Start select run
2. Type eventvwr.exe
3. Press enter
4. Search through the groups for errors and warnings.
5. Double click on each error and or warning.
6. Locate the copy to clipboard button, Posted Image (under the two arrows)
7. Let us know what you find. (paste the results)

On a side note, Mcafee may not be compatible with windows defender.
Regards,

Alan.

#3 motorhead1996

motorhead1996
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:10:18 PM

Posted 05 October 2008 - 07:35 AM

The most recent system error is below.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date: 10/5/2008
Time: 8:10:30 AM
User: N/A
Computer: DESKTOP
Description:
The McAfee Real-time Scanner service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp

.

There are numerous similar errors. The only difference is the service is not always restarted.

There are also a lot of the following application errors.

Event Type: Error
Event Source: McLogEvent
Event Category: None
Event ID: 5051
Date: 10/5/2008
Time: 8:09:22 AM
User: NT AUTHORITY\SYSTEM
Computer: DESKTOP
Description:
A thread in process C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe took longer than 90000 ms to complete a request.
The process will be terminated. Thread id : 1324 (0x52c)
Thread address : 0x7C90E4F4
Thread message :

Build VSCORE.14.0.0.384 / 5200.2160
Object being scanned = \Device\HarddiskVolume2\Documents and Settings\Kirk\Local Settings\Application Data\Microsoft\Feeds Cache\index.dat
by C:\Program Files\Internet Explorer\iexplore.exe
4(0)(0)
4(0)(0)
7200(0)(0)
7595(0)(0)
7005(0)(0)
7004(0)(0)
5006(0)(0)
5004(0)(0)


They are always followed by the following information.

Event Type: Information
Event Source: McLogEvent
Event Category: None
Event ID: 5000
Date: 10/5/2008
Time: 8:11:36 AM
User: NT AUTHORITY\SYSTEM
Computer: DESKTOP
Description:
McShield service started.
Engine version : 5200.2160
DAT version : 5398.0000

Number of signatures in EXTRA.DAT : None
Names of threats that EXTRA.DAT can detect : None


Any clues? Could this be related to the internet issue?

Thanks!

#4 nigglesnush85

nigglesnush85

  • Members
  • 4,371 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:02:18 AM

Posted 05 October 2008 - 12:18 PM

I have an idea about the internet problem, but we should focus on the virus scanner first.

1. Click start then run type services.msc and press enter.
2. On the new window that opens up there should be a large list. Locate McAfee Real-time Scanner service or some variation on this name.
3. Double click this entry and make sure it is set to Automatic
4. Click the recovery tab and make sure the three drop down boxes are set to restart the service.
5. Then OK your way out.

The Internet issue.

In the services menu, locate the DNS service and disable it(double click and change from automatic to disabled.) now restart the system and see if this has made a difference. If you can't connect at all, just change the DNS service back to automatic and restart.
Regards,

Alan.

#5 motorhead1996

motorhead1996
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:10:18 PM

Posted 06 October 2008 - 11:26 AM

I checked the services. All were set to automatic and all had the first two boxes were set to restart. The third wasn't. It seems like this may provide a workaround, but won't really address the underlying issue. I forget to mention that McAfee still disables without Windows Defender installed.

Changing the DNS service didn't have an affect. I wonder if something could be wrong with the modem or some setting that causes the connection delay.

Thanks for the help!

#6 nigglesnush85

nigglesnush85

  • Members
  • 4,371 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:02:18 AM

Posted 06 October 2008 - 01:31 PM

Mcafee can be problematic at times, do you have the install file for the software? You may have to reinstall it.

Can you describe in as much information as possible what happens when you enter an address in the bar at the top and press enter.

Take note of the bottom left of the browser to see what it is try to do.
Regards,

Alan.

#7 motorhead1996

motorhead1996
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:10:18 PM

Posted 06 October 2008 - 07:15 PM

Yes. I've had both good and bad experiences with McAfee. I've reinstalled both from disk and form McAfee's website. Their tech level 2 rep finally called one week late. Unfortunately I didn't get to talk to him. He is supposed to call back tomorrow. We'll see.

Once IE is open, browsing seems ok. The problem is opening IE. When I open it, a blank white screen opens and the tab shows "Connecting" for ~2 1/2 minutes. Then my homepage loads and all seems ok.

#8 nigglesnush85

nigglesnush85

  • Members
  • 4,371 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:02:18 AM

Posted 07 October 2008 - 01:12 PM

If it says 'connecting to' then a connection has been established. Do you know what connection speed is from your ISP?
Regards,

Alan.

#9 motorhead1996

motorhead1996
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:10:18 PM

Posted 07 October 2008 - 07:25 PM

My ISP had me run a speed test once connected. Is this what you are referring to? It was ~9.8Mb download. I don't remember the upload speed - maybe 1.5Mb.

#10 nigglesnush85

nigglesnush85

  • Members
  • 4,371 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:02:18 AM

Posted 08 October 2008 - 03:15 PM

Thats a good connection speed, something is preventing the rendering of the pages, this could be out of date plugins or the AV products web scanner may be set too high. You could try updating your browser to see if its a browser problem. I wouldn't recommend lowering the security settings.

Have you considered a change in security products?
Regards,

Alan.

#11 motorhead1996

motorhead1996
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:10:18 PM

Posted 08 October 2008 - 05:27 PM

I've used McAfee for 5-6 years. I had some problems with my first installation, but then none unitil recently. IE is still slow even without McAfee installed.

#12 nigglesnush85

nigglesnush85

  • Members
  • 4,371 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:02:18 AM

Posted 09 October 2008 - 01:48 PM

To rule out a browser problem, try using another browser http://www.mozilla.com/en-US/firefox/ If the problem persists it will most likely be a problem with your connection or the computer.
Regards,

Alan.

#13 Guest_Roby_*

Guest_Roby_*

  • Guests
  • OFFLINE
  •  

Posted 27 October 2008 - 06:53 PM

Hi,
The problem is with your McAfee Virus Scan, you can resolve the issue by following the below steps:

1. Uninstall McAfee Virus scan from Add/Remove
a. Click on Start >> Run >> Type appwiz.cpl and click on Ok
b. Select McAfee Security Centre from the list and click on remove
c. Check McAfee Virus scan and click on remove
2. After uninstallation reboot your computer
3. After reboot please login to your account and download DMSetup(Download Manager
) to your desktop.
4. Run DMSetup.exe
5. Select Custom installation and check Virus scan
6. Follow the onscreen instructions to install McAfee Virus scan
7. Your issue will be resolved

<<<<<<<<<<<<<< :thumbsup: Enjoy Safe Computing :flowers: >>>>>>>>>>>>

#14 ~PrEmIuM~

~PrEmIuM~

  • Members
  • 192 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Latvia!!

Posted 29 October 2008 - 03:03 AM

And about slow Internet: Go Start, Run, type in cmd then press Ok You see Command Prompt... Type in: ipconfig/ flushdns It helps me..Reboot system too

#15 ~PrEmIuM~

~PrEmIuM~

  • Members
  • 192 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Latvia!!
  • Local time:04:18 AM

Posted 30 October 2008 - 04:40 AM

And about slow Internet: Go Start, Run, type in cmd then press Ok You see Command Prompt... Type in: ipconfig/ flushdns It helps me..Reboot system too


A little problem (ipconfig/ flushdns is wrong) -> ipconfig /flushdns is right.. Sorry :thumbsup: Thanks to nigglesnush85 !!

Edited by ~PrEmIuM~, 30 October 2008 - 04:41 AM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users