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Bad Malware Or Virus Causing Blue Screen Of Death


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2 replies to this topic

#1 tecrat

tecrat

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Posted 25 September 2008 - 11:51 AM

HELP!!!

I have some kind of virus or trojan that is causing the Blue Screen of Death problem. I have tried running Malware Byte's Anti-Malware and it seems to find and (supposedly fix, Quanrantine and Delete) problems/infections everytime I run it!

But after reboot in Safe Mode (the ONLY mode I can use and not get BSOD), it again finds the same set of problems! I can't now install or remove any programs either because the Installer is shut off in Safe Mode! "Holy circular reasoning nightmare - Batman!"

In general it is finding things like this:
Rootkit.Agent
Trojan.FakeAlert
Trojan.Agent

Here is my HiJackThis file - please help! This is my Business server computer and I am dead in the water without it!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:41:34 AM, on 9/25/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\TEMP\mhc3.tmp
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Admin\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=6080604
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=6080604
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://216.195.55.10:3128/
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\ievkbd.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [BkupTray] "C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BkupTray.exe"
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\SCIEPlgn.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{C6953D85-3C55-42C5-9B3D-154673EA3F54}: NameServer = 216.87.64.2,209.170.216.5
O17 - HKLM\System\CS1\Services\Tcpip\..\{C6953D85-3C55-42C5-9B3D-154673EA3F54}: NameServer = 216.87.64.2,209.170.216.5
O17 - HKLM\System\CS2\Services\Tcpip\..\{C6953D85-3C55-42C5-9B3D-154673EA3F54}: NameServer = 216.87.64.2,209.170.216.5
O17 - HKLM\System\CS3\Services\Tcpip\..\{C6953D85-3C55-42C5-9B3D-154673EA3F54}: NameServer = 216.87.64.2,209.170.216.5
O17 - HKLM\System\CS4\Services\Tcpip\..\{C6953D85-3C55-42C5-9B3D-154673EA3F54}: NameServer = 216.87.64.2,209.170.216.5
O20 - AppInit_DLLs: karina.dat,C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd.dll,C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd3.dll
O20 - Winlogon Notify: ikkqzm - C:\WINDOWS\SYSTEM32\ikkqzm.dll
O23 - Service: Broadcom ASF IP and SMBIOS Mailbox Monitor (ASFIPmon) - Broadcom Corporation - C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
O23 - Service: Kaspersky Anti-Virus (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
O23 - Service: NTI Backup Now 5 Agent Service (BUNAgentSvc) - NewTech Infosystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: NTI Backup Now 5 Backup Service (NTIBackupSvc) - NewTech InfoSystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
O23 - Service: NTI Backup Now 5 Scheduler Service (NTISchedulerSvc) - Unknown owner - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: NTI Backup Now 5 Shadow Service (ShadowSvc) - NewTech Infosystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\ShadowSvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

--
End of file - 5381 bytes

Thanks so much!
Terry

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#2 Billy O'Neal

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Posted 05 October 2008 - 09:49 AM

:thumbsup: to BleepingComputer.com

I want to apologise that it has taken so long to get back to you. We on the HJT Team are working as fast as possible to get your log answered.

If you do not still need help, please let me know, so that I can move on to other users who still need help.

Please take note of the following:
  • While a HJT Team member is working with you, please refrain from making any changes to your computer.
  • Also, even if things appear to be running better, there is no guarantee that everything is finished. Please continue to check this forum post in order to ensure we get your system completely clean. We do not want to clean you part-way up, only to have the system re-infect itself. :)
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Please reply using the Posted Image button in the lower left hand corner of your screen.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just put a post here so that I know you're still here. We get a lot of people who simply leave, and if there is no contact for that amount of time I will have to assume you have "vanished" :).
If you would still like help, please follow the instructions below:

We need to create an OTViewIt Report
  • Please download OTViewIt by OldTimer.
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
  • OTViewIt.txt <-- Will be opened
  • Extra.txt <-- Will be minimized
Please do an online scan with Kaspersky WebScanner.
  • Please visit the Kaspersky Online Scanner website.
    Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.
  • Click on the Accept button and install any components it needs.
  • The program will install and then begin downloading the latest definition files.
  • After the files have been downloaded on the left side of the page in the Scan section select My Computer
  • This will start the program and scan your system.
  • The scan will take a while, so be patient and let it run.
  • Once the scan is complete, click on View scan report
  • Now, click on the Save Report as button.
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
In your next reply, please include the following:
  • OTViewIt.txt
  • Extra.txt
  • Kaspersky's Log

Look buddy, I'm an Engineer, and that means I solve problems. Not problems like "What is beauty?" .. 'cause that would fall within the purview of your conundrums of philosophy....
GitHub - Twitter
My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)

#3 Billy O'Neal

Billy O'Neal

    Bleepin Microsoftie Engineer


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Posted 08 October 2008 - 08:10 PM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please send me or another moderator a PM.

Everyone else please begin a new topic.
Look buddy, I'm an Engineer, and that means I solve problems. Not problems like "What is beauty?" .. 'cause that would fall within the purview of your conundrums of philosophy....
GitHub - Twitter
My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)




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