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Internet Options Icon Won't Open


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9 replies to this topic

#1 pokerbiker

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Posted 16 September 2008 - 10:45 AM

When I go into control panel and try to open the internet options, nothing happens.
it just blinks one time but does not open it. What can it be? Please help

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#2 quietman7

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Posted 16 September 2008 - 11:05 AM

What OS (Win 2K, XPsp1, XPsp2, Vista) are you using?
Do any of the other icons in Control Panel open when you double-click or right click on them?
When you launch Internet Explorer and go to Tools > Internet Options, what happens?
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#3 pokerbiker

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Posted 16 September 2008 - 11:33 AM

I have XPsp2, and the other icons on my control panel work fine.
When I go into Internet Explorer, Tools, Internet options, the same thing happens it just kind of blinks, but does not open

#4 quietman7

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Posted 16 September 2008 - 12:01 PM

Go to Start > Run and type: inetcpl.cpl
What happens?
If nothing, check to see if inetcpl.cpl is in your C:\Windows\system 32 folder.

Also, when did this pproblem first appear?
Have you performed any scans for malware?
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#5 pokerbiker

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Posted 16 September 2008 - 01:13 PM

yes I checked the folder system32 and the file inetcpl.cpl is there.
I ran spybot and nothinfg came up, which adware program should i use to check my computer? and do youthing this problem has to do with an infection?

#6 quietman7

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Posted 16 September 2008 - 01:18 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#7 pokerbiker

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Posted 22 September 2008 - 11:07 AM

This is the report that I got from the scan


Malwarebytes' Anti-Malware 1.12
Database version: 797

Scan type: Quick Scan
Objects scanned: 46765
Time elapsed: 7 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 quietman7

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Posted 22 September 2008 - 11:14 AM

Your MBAM log indicates you are using a very old version of MBAM with an outdated database. Please download and install the most current version of MBAM from here. Afterwards, if you encounter any problems while downloading the database updates, manually download the updates and just double-click on mbam-rules.exe to install.

Then perform a new Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.
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#9 squbajack

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Posted 22 September 2008 - 04:20 PM

I had this problem today, followed some advice found elsewhere, and systematically traced the problem to the update of inetcpl (control panel extension) found in C:\WINDOWS\$hf_mig$\KB950759-IE7\SP2QFE
I renamed the 1.74MB version of the file (as inetcpl_old) with the 353kb found in my folder C:\WINDOWS\ServicePackFiles\i386

Not sure of the consequences of this yet, but i can now block 'yieldmanager' (damn thing)!!!!!


Hope this helps :thumbsup:

#10 pokerbiker

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Posted 24 September 2008 - 11:15 AM

yep that did the trick
thank you very much




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