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Viruswebprotect Disabled Everything - Cant Remove


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#1 smartsites

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Posted 25 July 2008 - 07:34 PM

I've read all the forums and everything I'm told to do I can't because nothing will install. I can't open .exe files, web or nothing. I've downloaded on external hard drive and tried to run from there and still nothing. This thing has got me LOCKED UP! Please help. I don't know how to enable the ability to run programs. Thanks

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#2 quietman7

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Posted 25 July 2008 - 10:13 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
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#3 smartsites

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Posted 26 July 2008 - 09:19 AM

Ok renaming the file to .bat worked :thumbsup: Ive pasted the log file below. Please let me know what to do next.

Malwarebytes' Anti-Malware 1.23
Database version: 985
Windows 5.1.2600 Service Pack 2

7:13:47 AM 7/26/2008
mbam-log-7-26-2008 (07-13-47).txt

Scan type: Quick Scan
Objects scanned: 46601
Time elapsed: 9 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 6
Registry Keys Infected: 25
Registry Values Infected: 2
Registry Data Items Infected: 5
Folders Infected: 2
Files Infected: 41

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\urqNHWoO.dll (Trojan.Vundo) -> Delete on reboot.
C:\WINDOWS\system32\fexjxd.dll (Trojan.Vundo) -> Delete on reboot.
C:\WINDOWS\system32\WinCtrl32.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\wvUnNdBQ.dll (Trojan.Vundo) -> Delete on reboot.
C:\WINDOWS\qndsfmao.dll (Trojan.FakeAlert) -> Delete on reboot.
C:\WINDOWS\kgxmotapktx.dll (Trojan.FakeAlert) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{14525722-90b3-4286-9c71-8cdb310ed85e} (Trojan.Vundo) -> Delete on reboot.
HKEY_CLASSES_ROOT\CLSID\{14525722-90b3-4286-9c71-8cdb310ed85e} (Trojan.Vundo) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5fd802dc-5d9e-4058-b0e6-3b30c31a5e04} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{5fd802dc-5d9e-4058-b0e6-3b30c31a5e04} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7e156aae-fa60-44a1-8e69-2e0e0030f1f6} (Trojan.BHO) -> Delete on reboot.
HKEY_CLASSES_ROOT\CLSID\{7e156aae-fa60-44a1-8e69-2e0e0030f1f6} (Trojan.BHO) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\WinCtrl32 (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\wvunndbq (Trojan.Vundo) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RemoveRP (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{88a6bf68-b9b6-429b-a8b0-3cc5c6db948c} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{8adabfcc-2174-46c8-8dc8-161780adeac5} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{3fcaeb7d-f8ae-4a67-ae6c-57ee1416bb6d} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\webvideo (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{8c6aacdd-4862-496c-ba20-d712ad679760} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{6a4a71b0-36d2-4674-87af-288f60e3ec71} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{a74cd9a1-9348-4b3f-87a4-4852c2ce802e} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{812ae34e-162c-4c94-baa1-a2c0431aec84} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{812ae34e-162c-4c94-baa1-a2c0431aec84} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\VSPlugin (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\qndsfmao.bvqe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\qndsfmao.toolbar.1 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\aoprndtws (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\{7e156aae-fa60-44a1-8e69-2e0e0030f1f6} (Trojan.Vundo) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{3fcaeb7d-f8ae-4a67-ae6c-57ee1416bb6d} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Notification Packages (Trojan.Vundo) -> Data: c:\windows\system32\urqnhwoo -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Authentication Packages (Trojan.Vundo) -> Data: c:\windows\system32\urqnhwoo -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\Start Page (Hijack.Homepage) -> Bad: (http://softwarereferral.com/jump.php?wmid=6010&mid=MjI6Ojg5&lid=2) Good: (http://www.google.com/) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProductId (Trojan.FakeAlert) -> Bad: (VIRUS ALERT!) Good: (55277-OEM-0011903-00110) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\International\sTimeFormat (Trojan.FakeAlert) -> Bad: (HH:mm: VIRUS ALERT!) Good: (h:mm:ss tt) -> Quarantined and deleted successfully.

Folders Infected:
C:\WINDOWS\privacy_danger (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\privacy_danger\images (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\urqNHWoO.dll (Trojan.Vundo) -> Delete on reboot.
C:\WINDOWS\system32\OoWHNqru.ini (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\OoWHNqru.ini2 (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\fexjxd.dll (Trojan.Vundo) -> Delete on reboot.
C:\WINDOWS\system32\rlylxras.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\sarxlylr.ini (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wvUnNdBQ.dll (Trojan.BHO) -> Delete on reboot.
C:\WINDOWS\erms.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\rriciogs.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\Drivers\Winnu84.sys (Rootkit.Agent) -> Delete on reboot.
C:\Documents and Settings\Diego\Local Settings\Temporary Internet Files\Content.IE5\KDEVSXAV\kb456456[1] (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Documents and Settings\Diego\Local Settings\Temporary Internet Files\Content.IE5\KDEVSXAV\kb767887[1] (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\privacy_danger\index.htm (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\privacy_danger\images\capt.gif (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\privacy_danger\images\danger.jpg (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\privacy_danger\images\down.gif (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\privacy_danger\images\spacer.gif (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\WinCtrl32.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\WinCtrl32.dl_ (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\clbdll.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\iifefGvt.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\yayyYOiG.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\fccaYrpQ.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\qndsfmao.dll (Trojan.FakeAlert) -> Delete on reboot.
C:\WINDOWS\kvxqmtre.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\evgratsm.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\agpqlrfm.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\kgxmotapktx.dll (Trojan.FakeAlert) -> Delete on reboot.
C:\Documents and Settings\Diego\Desktop\Spyware&Malware Protection.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Daddy\Desktop\Spyware&Malware Protection.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Diego\Desktop\Privacy Protector.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Daddy\Desktop\Privacy Protector.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Diego\Desktop\Error Cleaner.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Daddy\Desktop\Error Cleaner.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Diego\Favorites\Error Cleaner.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Daddy\Favorites\Error Cleaner.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Diego\Favorites\Privacy Protector.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Daddy\Favorites\Privacy Protector.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Diego\Favorites\Spyware&Malware Protection.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Daddy\Favorites\Spyware&Malware Protection.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\clbdriver.sys (Rootkit.Agent) -> Quarantined and deleted successfully.

#4 quietman7

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Posted 26 July 2008 - 02:27 PM

Did you reboot the computer after using MBAM? If it encounters a file that is difficult to remove, you need to restart the computer so the malware can be fully removed. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. Your log indicates some files will be deleted on reboot. If you have not rebooted, make sure you do this. When done, rescan again with MBAM and check all items found for removal. Then click the Logs tab and copy/paste the contents of the new report in your next reply. If you did reboot, then rescan again anyway and post a new log.

IMPORTANT NOTE: One or more of the identified infections (Clbdriver.sys) was related to a rootkit component. Rootkits are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because the rootkit has been removed the computer is now secure. Further, in some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

"When should I re-format? How should I reinstall?"
"Help: I Got Hacked. Now What Do I Do?"
"Where to draw the line? When to recommend a format and reinstall?"
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#5 smartsites

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Posted 26 July 2008 - 03:57 PM

I did reboot after just like you said. I ran scan again and it found one more virus and it removed it. Here is the new log.

Malwarebytes' Anti-Malware 1.23
Database version: 985
Windows 5.1.2600 Service Pack 2

1:56:30 PM 7/26/2008
mbam-log-7-26-2008 (13-56-30).txt

Scan type: Quick Scan
Objects scanned: 46441
Time elapsed: 5 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\clbinit.dll (Trojan.Vundo) -> Quarantined and deleted successfully.

#6 quietman7

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Posted 27 July 2008 - 08:05 AM

How is your computer running now? Any more reports/signs of infection?
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#7 smartsites

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Posted 27 July 2008 - 11:00 AM

It is running great :thumbsup:

#8 quietman7

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Posted 27 July 2008 - 11:43 AM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
Tips to protect yourself against malware and reduce the potential for re-infection, be sure to read:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Best Practices - Internet Safety for 2008".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".

• Avoid online gaming sites and peer-to-peer (P2P) or file sharing programs as they are a security risk which can make your system susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans target and spread across P2P files sharing networks and gaming sites. In some instances the infection may cause so much damage to your system that recovery is not possible and the only option is to wipe your drive, reformat and reinstall the OS. The best way to reduce the risk of infection is to avoid gaming sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.
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