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Vista 32x Install Stopped Working


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#1 bbkk

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Posted 18 July 2008 - 11:13 AM

I am trying to troubleshoot my husband's computer, please excuse my ignorance as I don't use Vista myself and know almost nothing about it.

His comp is having serious problems with numerous start up errors, here are several:

- LogonUI.exe Bad Image: WTSAPI32.dll is either not designed to run on Windows or it contains an error (this appears 4 or 5 times)
- wmdc.exe Bad Image: WTSAPI32.dll is either not designed to run on Windows or it contains an error
- ehtray.exe Bad Image: WTSAPI32.dll is either not designed to run on Windows or it contains an error
- RunDLL: Error loading nvsvc.dll (is not a valid Win32 application)

In addition:
- there is no net connectivity
- you can run programs on the desktop, but can't open folders
- you can run programs from the "start" menu but can't open folders or disk shortcuts like "Computer"
- you can't run sfc /scannow from "start", nothing happens when you type anything into the run field.

I have used a recovery disk to 1) attempt to repair startup 2) system restore to earliest available date, but those didn't help. Obviously this is in a bad way, I just want to know if something thinks there's any hope of a solution besides blowing away all content and reinstalling.

Thanks so much

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#2 usasma

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    Still visually handicapped, new avatar (a camel) :0)


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Posted 19 July 2008 - 05:53 AM

First, I'd suggest scanning for malware. Try a couple of these free, online scanners to see if anything has slipped by your protection:
(Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully)

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner Scan Only - no removal
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

<links compiled on 02/14/2008>

Then, I'd suggest running SFC.EXE /SCANNOW from the Start dialog as a first attempt.
After that, may try a repair install: http://vistasupport.mvps.org/repair_a_vist...e_vista_dvd.htm
- John
**If you need a more detailed explanation, please ask for it. I have the Knack. **




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