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Can't Receive Outlook 2003 Messages


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#1 SysTech Guy

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Posted 25 February 2008 - 01:37 PM

I have a user in the network that can send but not receive email messages with Outlook 2003.

For our network, we are not using an exchange server, we are connecting to a central sendmail email server for POP3 and SMTP on incoming server port 110 and outgoing 25.

This user can send emails and they will be received by other users, but she cannot receive any emails from anyone else.

The Event log indicates a Outlook Error event ID 27, but does not indicate anything else. I have looked up this event ID and it seems to be associated with Exchange Server errors, which for us is not the case since we do not employ one.

I have run the Detect and REpair utility, to no avail.

However, when I click on the "Send Receive" down arrow and choose "Send Receive Settings" and "Define Send Receive Groups", the usual pop up that allows me to define settings does not appear.

Has anyone come across something like this?

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#2 tork

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Posted 25 February 2008 - 05:08 PM

Outlook 2003 Can't Receive

[

Edited by tork, 25 February 2008 - 05:11 PM.


#3 SysTech Guy

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Posted 25 February 2008 - 08:11 PM

This turned out to be a corrupted send and receive Outlook file "Outlook.srs". I had to rename the file and restart Outlook. It was then able to recreate the file and I can now the user can send and receive emails.

#4 tork

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Posted 28 February 2008 - 07:00 PM

:flowers: Good to hear you got it fixed - tork :thumbsup:




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