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Installer Constantly Trying To Install Product 'status"


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#1 rjwin1967

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Posted 14 January 2008 - 11:52 AM

I have been having a problem for some time now on my XP Home edition computer. When I select any user, the computer starts an installation dialog box which attempts to install 'Status'. It reads: "The feature you are trying to use is on a CD-ROM or other removable disk that is not available.

Insert the 'Status' disk and click OK. The selection box says to use source 1." I then cancel it because I have been unable to loacte the correct file. I then get the following dialog box: "An installation package for the product 'Status cannot be found. Try the installation again using a valid copy of the installation package 'status'.

My requests through Dell and the Microsoft knowledge base have been unsuccessful so far.

Pictures of the dialog boxes are also at at picasaweb:

http://picasaweb.google.com/rjwin1967/Pict...374854269555858

http://picasaweb.google.com/rjwin1967/Pict...374910104130722

Any help would be appreciated.

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#2 nigglesnush85

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Posted 14 January 2008 - 12:26 PM

Hello,

This could be a number of things, Check the event viewer in control panel for specific erors or warnings.
Regards,

Alan.

#3 rjwin1967

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Posted 14 January 2008 - 03:31 PM

There were a lot of error messages. I've posted some here. I'm not too sure how to locate the file it's asking for.

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#4 nigglesnush85

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Posted 14 January 2008 - 03:49 PM

I noticed that it is failing to find gdiplus.dll located in C windows system32. Here is a link to download that file, try putting that in the system32 folder, it may solve the problem http://www.dll-files.com/dllindex/dll-files.shtml?gdiplus
Regards,

Alan.

#5 rjwin1967

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Posted 14 January 2008 - 05:04 PM

Thank you Thank you Thank you. Finally I got it to stop. I updated Windows installer and it says I'm overdue for 90 updates. I really appreciate your help. Thank you very much.

#6 nigglesnush85

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Posted 14 January 2008 - 05:08 PM

No problem, glad it worked.
Regards,

Alan.




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