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Code: 0xc00000005 (... Has Encountered A Problem And Needs To Close)


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#1 mtodorov69

mtodorov69

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  • Local time:03:06 PM

Posted 12 September 2007 - 06:13 AM

Hello, I have a problem with several programs crashing with 0xc00000005 code. Search for keywords, technotes and Googling gave nothing similar.

I have first discovered this error with Antivir, German antivirus software, but it is persisting with Antivir uninstalled and with other apps like even the Process Explorer itself.

Antivir fails on click on Antivir icon in right (system) tray, giving:
"avgnt.exe has encountered a problem and needs to close. We are sorry for the inconvenience."


AppName: avgnt.exe	AppVer: 7.2.0.13	ModName: unknown
ModVer: 0.0.0.0	Offset: 009f640e

Exception Information:
Code: 0xc00000005   Flags: 0x00000000
Record: 0000000000000000 Address: 0x00000000009f640e

System Information
Windows NT 5.1 Build: 2600
CPU Vendor Code: 765E6457 - 49656E69 - C6C5746E
CPU Version: 00000F13 CPU Feature Code: 3FEBF9FF
CMU AMD Feature Code: 00DCE824

Module 1
avgnt.exe
Image Base: 0x00400000 Image Size: 0x00000000
Checksum: 0x00000000 Time Stamp: 0x46d6cf6b
Version Information
Signature: feef04bd
StructVer: 00010000
FileVer:   (7.2:0.13)
ProdVer:   (7.2:0.13)
FlagMask:  0000003f
Flags:	 00000028
OS:		00000004
FileType:  00000001
SubType:   00000000
FielDate:  00000000:00000000

Module 2
ntdll.dll
Image Base: 0x7c900000 Image Size: 0x00000000
Checksum: 0x0000af2f7 Time Stamp: 0x411096b4
Version Information
Signature: feef04bd
StructVer: 00010000
FileVer:   (5.1:2600.2180)
ProdVer:   (5.1:2600.2180)
FlagMask:  0000003f
Flags:	 00000000
OS:		00040004
FileType:  00000002
SubType:   00000000
FileDate:  00000000:00000000

.
.
.

The Process Explorer also dies when clicking on process/Properties popup/Threads tab/Process Explorer Warning/Microsoft Debugging Tools for Windows link.

Both (or all monitored) processes open what they were supposed to open on click, and then die, as in:

"Sysinternals Process Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."

Error signature:
AppName: procexp.exe  AppVer: 11.0.0.0  ModName: unknown
ModVer: 0.0.0.0	Offset: 1000640e

Error Report Contents
Exception Information
Code: 0xc00000005  Flags: 0x00000000
Record: 0x0000000000000000 Address: 0x000000001000640e

System Information:
Windows NT 5.1 Build: 2600
Cpu Vendor Code: the same
Cpu Version: the same
CPU AMD Feature Code: 00DCE824

Module 1
procexp.exe
Image Base: 0x00400000 Image Size: 0x00000000
Checksum: 0x003730df   Time Stamp: 0x46d88ab0
Version Information
Signature:   feef04bd
StructVer:   00010000
FileVer:	 (11.0:0.0)
ProdVer:	 (11.0:0.0)
FlagMask:	0000003f
Flags;	   00000008
OS:		  00000004
FileType:	00000001
SubType:	 00000000
FileDate	 00000000:00000000

Module 2
ntdll.dll
(same as above)

Explorer.exe also fails with same exception code occasionally, as well as other processes.

Here is the HJT log after crash of avgnt.exe:

****HJT LOG HAS BEEN EDITED FROM POST****
HJT logs can only be worked by the HJT team. Please see usasma's last post for links in posting HJT logs.
Thanks!

Here below is the file included with Antivir report.

C:\DOCUME~1\Pavao\LOCALS~1\Temp\26b1_appcompat.txt

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="avgnt.exe" FILTER="GRABMI_FILTER_PRIVACY">
	<MATCHING_FILE NAME="avadmin.exe" SIZE="83520" CHECKSUM="0xF827DE8C" BIN_FILE_VERSION="7.0.0.4" BIN_PRODUCT_VERSION="7.0.0.4" PRODUCT_VERSION="7.0.0.4" FILE_DESCRIPTION="Antivirus Administrator" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="AntiVir Workstation" FILE_VERSION="7.0.0.4" ORIGINAL_FILENAME="avadmin.exe" INTERNAL_NAME="Antivirus Administrator" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x17240" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.0.4" UPTO_BIN_PRODUCT_VERSION="7.0.0.4" LINK_DATE="02/22/2007 16:45:14" UPTO_LINK_DATE="02/22/2007 16:45:14" VER_LANGUAGE="Croatian (Croatia) [0x800]" />
	<MATCHING_FILE NAME="avarkt.dll" SIZE="278568" CHECKSUM="0xC867DAC2" BIN_FILE_VERSION="1.0.0.20" BIN_PRODUCT_VERSION="7.0.0.0" PRODUCT_VERSION="7.00.00.00" FILE_DESCRIPTION="Avira Anti-RootKit Support" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="AntiVir Workstation" FILE_VERSION="1.00.00.20" ORIGINAL_FILENAME="avarkt.dll" INTERNAL_NAME="avarkt.dll" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.20" UPTO_BIN_PRODUCT_VERSION="7.0.0.0" LINK_DATE="08/27/2007 10:55:49" UPTO_LINK_DATE="08/27/2007 10:55:49" VER_LANGUAGE="Croatian (Croatia) [0x800]" />
	<MATCHING_FILE NAME="avcenter.exe" SIZE="675880" CHECKSUM="0x2EDE158E" BIN_FILE_VERSION="7.2.0.12" BIN_PRODUCT_VERSION="7.2.0.12" PRODUCT_VERSION="7.02.00.12" FILE_DESCRIPTION="Antivirus Control Center" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="AntiVir Workstation" FILE_VERSION="7.02.00.12" ORIGINAL_FILENAME="avcenter.exe" INTERNAL_NAME="Control Center" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.2.0.12" UPTO_BIN_PRODUCT_VERSION="7.2.0.12" LINK_DATE="08/28/2007 15:59:04" UPTO_LINK_DATE="08/28/2007 15:59:04" VER_LANGUAGE="Croatian (Croatia) [0x800]" />
	<MATCHING_FILE NAME="avcmd.exe" SIZE="290856" CHECKSUM="0xCA88B24" BIN_FILE_VERSION="7.4.0.10" BIN_PRODUCT_VERSION="7.4.0.10" PRODUCT_VERSION="7.4.0.10" FILE_DESCRIPTION="AntiVir Command Line Scanner for Windows" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="" FILE_VERSION="7.4.0.10" ORIGINAL_FILENAME="" INTERNAL_NAME="AntiVir/Win32" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.4.0.10" UPTO_BIN_PRODUCT_VERSION="7.4.0.10" LINK_DATE="04/04/2007 21:15:33" UPTO_LINK_DATE="04/04/2007 21:15:33" VER_LANGUAGE="Language Neutral [0x0]" />
	<MATCHING_FILE NAME="avconfig.dll" SIZE="6696" CHECKSUM="0xDA44C74F" BIN_FILE_VERSION="7.2.1.0" BIN_PRODUCT_VERSION="7.2.1.0" PRODUCT_VERSION="7.02.01.00" FILE_DESCRIPTION="Configuration Panel Resources" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="AntiVir Workstation" FILE_VERSION="7.02.01.00" ORIGINAL_FILENAME="avconfig.dll" INTERNAL_NAME="Configuration Panel Resources" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.2.1.0" UPTO_BIN_PRODUCT_VERSION="7.2.1.0" LINK_DATE="07/05/2007 17:37:45" UPTO_LINK_DATE="07/05/2007 17:37:45" VER_LANGUAGE="English (United States) [0x409]" />
	<MATCHING_FILE NAME="avconfig.exe" SIZE="495656" CHECKSUM="0x353D1395" BIN_FILE_VERSION="7.2.0.7" BIN_PRODUCT_VERSION="7.2.0.7" PRODUCT_VERSION="7.02.00.07" FILE_DESCRIPTION="Configuration Panel" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="AntiVir Workstation" FILE_VERSION="7.02.00.07" ORIGINAL_FILENAME="avconfig.exe" INTERNAL_NAME="Configuration Panel" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.2.0.7" UPTO_BIN_PRODUCT_VERSION="7.2.0.7" LINK_DATE="08/17/2007 14:19:06" UPTO_LINK_DATE="08/17/2007 14:19:06" VER_LANGUAGE="Croatian (Croatia) [0x800]" />
	<MATCHING_FILE NAME="avevtlog.dll" SIZE="86056" CHECKSUM="0x110A56BB" BIN_FILE_VERSION="7.0.0.20" BIN_PRODUCT_VERSION="7.0.0.20" PRODUCT_VERSION="7.00.00.20" FILE_DESCRIPTION="Event Logger" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="AntiVir Workstation" FILE_VERSION="7.00.00.20" ORIGINAL_FILENAME="avevtlog.dll" INTERNAL_NAME="Event Logger" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.0.20" UPTO_BIN_PRODUCT_VERSION="7.0.0.20" LINK_DATE="07/05/2007 17:36:23" UPTO_LINK_DATE="07/05/2007 17:36:23" VER_LANGUAGE="Croatian (Croatia) [0x800]" />
	<MATCHING_FILE NAME="avewin32.dll" SIZE="2789888" CHECKSUM="0x6808CE3D" BIN_FILE_VERSION="7.6.0.5" BIN_PRODUCT_VERSION="7.6.0.5" PRODUCT_VERSION="7.6.0.5" FILE_DESCRIPTION="AntiVir Engine for Windows" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="" FILE_VERSION="7.6.0.5" ORIGINAL_FILENAME="" INTERNAL_NAME="AntiVir/Win32" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.6.0.5" UPTO_BIN_PRODUCT_VERSION="7.6.0.5" LINK_DATE="08/29/2007 15:07:55" UPTO_LINK_DATE="08/29/2007 15:07:55" VER_LANGUAGE="Language Neutral [0x0]" />
	<MATCHING_FILE NAME="avgcmxp.dll" SIZE="13864" CHECKSUM="0x79B50C55" BIN_FILE_VERSION="7.0.4.0" BIN_PRODUCT_VERSION="7.0.4.0" PRODUCT_VERSION="7.00.04.00" FILE_DESCRIPTION="Resource file of system tray tool" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="" FILE_VERSION="7.00.04.00" ORIGINAL_FILENAME="avgcmxp.dll" INTERNAL_NAME="" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.4.0" UPTO_BIN_PRODUCT_VERSION="7.0.4.0" LINK_DATE="03/21/2007 11:07:21" UPTO_LINK_DATE="03/21/2007 11:07:21" VER_LANGUAGE="English (United States) [0x409]" />
	<MATCHING_FILE NAME="avgio.dll" SIZE="90152" CHECKSUM="0xAEEE8D8C" BIN_FILE_VERSION="7.0.0.1" BIN_PRODUCT_VERSION="7.0.0.0" PRODUCT_VERSION="7.00.00.00" FILE_DESCRIPTION="Avira AntiVir On-access Support" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="AntiVir" FILE_VERSION="7.00.00.01" ORIGINAL_FILENAME="avgio.dll" INTERNAL_NAME="avgio.dll" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40000" VERFILETYPE="0x3" MODULE_TYPE="WIN32" PE_CHECKSUM="0x187B2" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.0.1" UPTO_BIN_PRODUCT_VERSION="7.0.0.0" LINK_DATE="04/24/2007 12:37:37" UPTO_LINK_DATE="04/24/2007 12:37:37" VER_LANGUAGE="Croatian (Croatia) [0x800]" />
	<MATCHING_FILE NAME="avgnt.exe" SIZE="249896" CHECKSUM="0x5B957DC7" BIN_FILE_VERSION="7.2.0.13" BIN_PRODUCT_VERSION="7.2.0.13" PRODUCT_VERSION="7.02.00.13" FILE_DESCRIPTION="Antivirus System Tray Tool" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="AntiVir Workstation" FILE_VERSION="7.02.00.13" ORIGINAL_FILENAME="avgnt.exe" INTERNAL_NAME="avsystray.exe" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.2.0.13" UPTO_BIN_PRODUCT_VERSION="7.2.0.13" LINK_DATE="08/30/2007 14:08:43" UPTO_LINK_DATE="08/30/2007 14:08:43" VER_LANGUAGE="Croatian (Croatia) [0x800]" />
	<MATCHING_FILE NAME="avguard.exe" SIZE="210984" CHECKSUM="0xB6328829" BIN_FILE_VERSION="7.0.0.79" BIN_PRODUCT_VERSION="7.0.0.0" PRODUCT_VERSION="7.00.00.00" FILE_DESCRIPTION="Antivirus On-Access Service" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="AntiVir Workstation" FILE_VERSION="7.00.00.79" ORIGINAL_FILENAME="avguard.exe" INTERNAL_NAME="AVGuard" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.0.79" UPTO_BIN_PRODUCT_VERSION="7.0.0.0" LINK_DATE="08/27/2007 15:51:00" UPTO_LINK_DATE="08/27/2007 15:51:00" VER_LANGUAGE="Croatian (Croatia) [0x800]" />
	<MATCHING_FILE NAME="avinet.dll" SIZE="10280" CHECKSUM="0x7D16537" BIN_FILE_VERSION="7.0.0.7" BIN_PRODUCT_VERSION="7.0.0.7" PRODUCT_VERSION="7.00.00.07" FILE_DESCRIPTION="AVInet.dll" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="AVInet.dll" FILE_VERSION="7.00.00.07" ORIGINAL_FILENAME="AVInet.dll" INTERNAL_NAME="AVInet.dll" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.0.7" UPTO_BIN_PRODUCT_VERSION="7.0.0.7" LINK_DATE="08/31/2007 08:34:03" UPTO_LINK_DATE="08/31/2007 08:34:03" VER_LANGUAGE="Croatian (Croatia) [0x800]" />
	<MATCHING_FILE NAME="avipc.dll" SIZE="73768" CHECKSUM="0xF48F258" BIN_FILE_VERSION="1.0.0.4" BIN_PRODUCT_VERSION="1.0.0.4" PRODUCT_VERSION="1.00.00.04" FILE_DESCRIPTION="AVIRA IPC Library" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="" FILE_VERSION="1.00.00.04" ORIGINAL_FILENAME="avipc.dll" INTERNAL_NAME="avipc.dll" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40000" VERFILETYPE="0x3" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1920B" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.4" UPTO_BIN_PRODUCT_VERSION="1.0.0.4" LINK_DATE="07/05/2007 09:07:48" UPTO_LINK_DATE="07/05/2007 09:07:48" VER_LANGUAGE="Croatian (Croatia) [0x800]" />
	<MATCHING_FILE NAME="avnotify.dll" SIZE="8232" CHECKSUM="0x89AB6DAE" BIN_FILE_VERSION="7.0.6.0" BIN_PRODUCT_VERSION="7.0.6.0" PRODUCT_VERSION="7.00.06.00" COMPANY_NAME="Avira GmbH" FILE_VERSION="7.00.06.00" ORIGINAL_FILENAME="avnotify.dll" INTERNAL_NAME="Resource File für Message Notifier" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.6.0" UPTO_BIN_PRODUCT_VERSION="7.0.6.0" LINK_DATE="08/21/2007 08:44:03" UPTO_LINK_DATE="08/21/2007 08:44:03" VER_LANGUAGE="English (United States) [0x409]" />
	<MATCHING_FILE NAME="avnotify.exe" SIZE="159784" CHECKSUM="0x96E921E8" BIN_FILE_VERSION="7.0.7.0" BIN_PRODUCT_VERSION="7.0.7.0" PRODUCT_VERSION="7.00.07.00" FILE_DESCRIPTION="Notification Tool" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="" FILE_VERSION="7.00.07.00" ORIGINAL_FILENAME="avnotify.exe" INTERNAL_NAME="Message Notifier" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.7.0" UPTO_BIN_PRODUCT_VERSION="7.0.7.0" LINK_DATE="08/27/2007 14:33:54" UPTO_LINK_DATE="08/27/2007 14:33:54" VER_LANGUAGE="Croatian (Croatia) [0x800]" />
	<MATCHING_FILE NAME="avpack32.dll" SIZE="360488" CHECKSUM="0xC018B2A3" BIN_FILE_VERSION="7.3.0.15" BIN_PRODUCT_VERSION="7.3.0.15" PRODUCT_VERSION="7.03.00.15" FILE_DESCRIPTION="AntiVir archive decompression library" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="AntiVir archive decompression library" FILE_VERSION="7.03.00.15" ORIGINAL_FILENAME="AVPackW.dll" INTERNAL_NAME="AVPackW.dll" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x63694" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.3.0.15" UPTO_BIN_PRODUCT_VERSION="7.3.0.15" LINK_DATE="08/02/2007 14:10:02" UPTO_LINK_DATE="08/02/2007 14:10:02" VER_LANGUAGE="German (Germany) [0x407]" />
	<MATCHING_FILE NAME="avpref.dll" SIZE="25640" CHECKSUM="0x64EA3C3" BIN_FILE_VERSION="7.0.2.2" BIN_PRODUCT_VERSION="7.0.2.2" PRODUCT_VERSION="7.00.02.02" FILE_DESCRIPTION="Prefix DLL" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="AVPref Dynamic Link Library" FILE_VERSION="7.00.02.02" ORIGINAL_FILENAME="AVPref.DLL" INTERNAL_NAME="Prefix DLL" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.2.2" UPTO_BIN_PRODUCT_VERSION="7.0.2.2" LINK_DATE="07/10/2007 14:04:07" UPTO_LINK_DATE="07/10/2007 14:04:07" VER_LANGUAGE="English (United States) [0x409]" />
	<MATCHING_FILE NAME="avreg.dll" SIZE="30760" CHECKSUM="0xE4904C5C" BIN_FILE_VERSION="7.0.1.6" BIN_PRODUCT_VERSION="7.0.1.6" PRODUCT_VERSION="7.00.01.06" FILE_DESCRIPTION="AVReg DLL" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="AVReg Dynamic Link Library" FILE_VERSION="7.00.01.06" ORIGINAL_FILENAME="AVReg DLL" INTERNAL_NAME="AVReg" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.1.6" UPTO_BIN_PRODUCT_VERSION="7.0.1.6" LINK_DATE="07/10/2007 15:19:21" UPTO_LINK_DATE="07/10/2007 15:19:21" VER_LANGUAGE="Croatian (Croatia) [0x800]" />
	<MATCHING_FILE NAME="avrep.dll" SIZE="155688" CHECKSUM="0xDF162596" BIN_FILE_VERSION="7.0.0.1" BIN_PRODUCT_VERSION="7.0.0.1" PRODUCT_VERSION="7.00.00.01" FILE_DESCRIPTION="AVREP.DLL" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="AVREP" FILE_VERSION="7.00.00.01" ORIGINAL_FILENAME="AVREP.DLL" INTERNAL_NAME="AVREP.DLL" LEGAL_COPYRIGHT="Copyright © 2006 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.0.1" UPTO_BIN_PRODUCT_VERSION="7.0.0.1" LINK_DATE="04/16/2007 12:16:22" UPTO_LINK_DATE="04/16/2007 12:16:22" VER_LANGUAGE="Language Neutral [0x0]" />
	<MATCHING_FILE NAME="avscan.dll" SIZE="49192" CHECKSUM="0x93E49E13" BIN_FILE_VERSION="7.0.6.0" BIN_PRODUCT_VERSION="7.0.6.0" PRODUCT_VERSION="7.00.06.00" FILE_DESCRIPTION="Workstation On-Demand Scanner" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="Workstation On-Demand Scanner" FILE_VERSION="7.00.06.00" ORIGINAL_FILENAME="avscan.dll" INTERNAL_NAME="avscan.dll" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.6.0" UPTO_BIN_PRODUCT_VERSION="7.0.6.0" LINK_DATE="08/14/2007 14:37:31" UPTO_LINK_DATE="08/14/2007 14:37:31" VER_LANGUAGE="English (United States) [0x409]" />
	<MATCHING_FILE NAME="avscan.exe" SIZE="290856" CHECKSUM="0x5458F70F" BIN_FILE_VERSION="7.0.6.1" BIN_PRODUCT_VERSION="7.0.6.1" PRODUCT_VERSION="7.00.06.01" FILE_DESCRIPTION="Workstation On-Demand Scanner" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="Workstation On-Demand Scanner" FILE_VERSION="7.00.06.01" ORIGINAL_FILENAME="avscan.exe" INTERNAL_NAME="avscan" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.6.1" UPTO_BIN_PRODUCT_VERSION="7.0.6.1" LINK_DATE="08/23/2007 09:02:00" UPTO_LINK_DATE="08/23/2007 09:02:00" VER_LANGUAGE="Croatian (Croatia) [0x800]" />
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	<MATCHING_FILE NAME="update.exe" SIZE="409640" CHECKSUM="0xB20FFC18" BIN_FILE_VERSION="1.2.10.13" BIN_PRODUCT_VERSION="1.2.10.13" PRODUCT_VERSION="1.2.10.13" FILE_DESCRIPTION="Antivirus Updater" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="AntiVir Updater" FILE_VERSION="1.2.10.13" ORIGINAL_FILENAME="update.exe" INTERNAL_NAME="UpdateLib" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.2.10.13" UPTO_BIN_PRODUCT_VERSION="1.2.10.13" LINK_DATE="08/24/2007 16:00:43" UPTO_LINK_DATE="08/24/2007 16:00:43" VER_LANGUAGE="Croatian (Croatia) [0x800]" />
	<MATCHING_FILE NAME="updgui.dll" SIZE="135208" CHECKSUM="0xEDBAAACA" BIN_FILE_VERSION="1.2.10.5" BIN_PRODUCT_VERSION="1.2.10.5" PRODUCT_VERSION="1.02.10.5" FILE_DESCRIPTION="Updater GUI" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="AntiVir Workstation" FILE_VERSION="1.02.10.5" ORIGINAL_FILENAME="updgui.dll" INTERNAL_NAME="Updater GUI" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.2.10.5" UPTO_BIN_PRODUCT_VERSION="1.2.10.5" LINK_DATE="08/13/2007 15:40:26" UPTO_LINK_DATE="08/13/2007 15:40:26" VER_LANGUAGE="Croatian (Croatia) [0x800]" />
	<MATCHING_FILE NAME="updguirc.dll" SIZE="9256" CHECKSUM="0x451152A" BIN_FILE_VERSION="1.2.14.0" BIN_PRODUCT_VERSION="1.2.14.0" PRODUCT_VERSION="1.02.14.00" FILE_DESCRIPTION="Updater GUI Resources" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="AntiVir Workstation" FILE_VERSION="1.02.14.00" ORIGINAL_FILENAME="updguirc.dll" INTERNAL_NAME="Updater GUI Resources" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.2.14.0" UPTO_BIN_PRODUCT_VERSION="1.2.14.0" LINK_DATE="08/14/2007 07:06:55" UPTO_LINK_DATE="08/14/2007 07:06:55" VER_LANGUAGE="English (United States) [0x409]" />
	<MATCHING_FILE NAME="updlib.dll" SIZE="426024" CHECKSUM="0x29768D72" BIN_FILE_VERSION="1.2.10.20" BIN_PRODUCT_VERSION="1.2.10.20" PRODUCT_VERSION="1.02.10.20" FILE_DESCRIPTION="Updater Lib" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="AntiVir Workstation" FILE_VERSION="1.02.10.20" ORIGINAL_FILENAME="updlib.dll" INTERNAL_NAME="updlib.dll" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.2.10.20" UPTO_BIN_PRODUCT_VERSION="1.2.10.20" LINK_DATE="08/31/2007 08:39:42" UPTO_LINK_DATE="08/31/2007 08:39:42" VER_LANGUAGE="Croatian (Croatia) [0x800]" />
	<MATCHING_FILE NAME="updlibrc.dll" SIZE="18472" CHECKSUM="0xB0778C54" BIN_FILE_VERSION="1.2.23.0" BIN_PRODUCT_VERSION="1.2.23.0" PRODUCT_VERSION="1.02.23.00" FILE_DESCRIPTION="Updater Lib Resources" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="AntiVir Workstation" FILE_VERSION="1.02.23.00" ORIGINAL_FILENAME="updlibrc.dll" INTERNAL_NAME="Updater Lib Resources" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x0" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.2.23.0" UPTO_BIN_PRODUCT_VERSION="1.2.23.0" LINK_DATE="08/28/2007 09:53:05" UPTO_LINK_DATE="08/28/2007 09:53:05" VER_LANGUAGE="English (United States) [0x409]" />
	<MATCHING_FILE NAME="wksstats.dll" SIZE="36904" CHECKSUM="0xF24D7693" BIN_FILE_VERSION="7.0.0.10" BIN_PRODUCT_VERSION="7.0.0.10" PRODUCT_VERSION="7.00.00.10" FILE_DESCRIPTION="" COMPANY_NAME="Avira GmbH" PRODUCT_NAME="" FILE_VERSION="7.00.00.10" ORIGINAL_FILENAME="wksstats.dll" INTERNAL_NAME="wksstats" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.0.10" UPTO_BIN_PRODUCT_VERSION="7.0.0.10" LINK_DATE="07/16/2007 08:53:45" UPTO_LINK_DATE="07/16/2007 08:53:45" VER_LANGUAGE="Croatian (Croatia) [0x800]" />
	<MATCHING_FILE NAME="wsctool.exe" SIZE="83520" CHECKSUM="0x1302A973" BIN_FILE_VERSION="7.0.0.1" BIN_PRODUCT_VERSION="7.0.0.1" PRODUCT_VERSION="7.00.00.01" FILE_DESCRIPTION="WSCTool" COMPANY_NAME="Avira GmbH" PRODUCT_NAME=" WSCTool" FILE_VERSION="7.00.00.01" ORIGINAL_FILENAME="WSCTool.exe" INTERNAL_NAME="WSCTool" LEGAL_COPYRIGHT="Copyright © 2007 Avira GmbH. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1FE6F" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.0.1" UPTO_BIN_PRODUCT_VERSION="7.0.0.1" LINK_DATE="03/29/2007 14:05:50" UPTO_LINK_DATE="03/29/2007 14:05:50" VER_LANGUAGE="Croatian (Croatia) [0x800]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
	<MATCHING_FILE NAME="kernel32.dll" SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119" BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRO

Edited by rigel, 12 September 2007 - 09:50 AM.
removed HJT log in post #1 ~ rigel


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#2 usasma

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Posted 12 September 2007 - 06:59 AM

Are there any related errors in the System log of Event Viewer?
Have you previously removed malware from this system?
Have you installed any programs that may affect the OS directly (such as the unofficial XP SP3 that's floating around the web)?
Have you scanned your memory with a memory test (free here: http://www.memtest86.com/ )?
- John
**If you need a more detailed explanation, please ask for it. I have the Knack. **

#3 mtodorov69

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Posted 12 September 2007 - 07:48 AM

Are there any related errors in the System log of Event Viewer?
Have you previously removed malware from this system?
Have you installed any programs that may affect the OS directly (such as the unofficial XP SP3 that's floating around the web)?
Have you scanned your memory with a memory test (free here: http://www.memtest86.com/ )?


I have been scanning the memory with a variant of memtest.
I have not installed SP3 unofficial, and neither anything that would seem drastic.

Related Event Viewer events look like these:

Faulting application explorer.exe, version 6.0.2900.3156, faulting module unknown, version 0.0.0.0, fault address 0x1000640e.

Faulting application avgnt.exe, version 7.2.0.13, faulting module unknown, version 0.0.0.0, fault address 0x009f640e.

NOTE that faulting address always ends with "640e" in all examples.

I have not removed any significant malware, except mostly tracking cookies with Spybot S & D.

mt

P.S: I can send Spybot S&D report?

#4 usasma

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Posted 12 September 2007 - 08:56 AM

You HiJackThis logfile shows several missing files - which (in my inexperience) are usually caused by malware. I'd suggest posting over in these forums to get a clean bill of health before starting on the software/hardware end of things:

http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

You can also search your computer for files ending in .dmp or .mdmp - and then use this link to post the results: http://forums.majorgeeks.com/showthread.php?t=35246

If you post a HiJackThis logfile for analysis, please don't do any further work on the system as it will make the HJT Helper's job more difficult.
- John
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#5 mtodorov69

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Posted 14 September 2007 - 07:58 AM

I can now definitely rule out memory error.

I've ran memtest86+ 1.70, six passes, 0 errors.

#6 usasma

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Posted 15 September 2007 - 08:24 AM

I just noticed your comment about the error occurring at 640e every time. Are you using AntiVir for your antivirus? If so, try uninstalling it. Then install a freshly downloaded copy to see if that helps.
- John
**If you need a more detailed explanation, please ask for it. I have the Knack. **




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