I have searched on yahoo about this popup and it directed me to this site. it has showed many people having the exact same problems and they are helped here on how to remove it with success. i have tried to follow their guide but it doesn't work for me. i have downloaded nolop and ad-aware and ran them in safe mode as it instructed but doesn't help me. maybe we all have different solutions depending on computer?

not sure if i posted in the right section because it says to not post hijackthis logs in this section.

please help me.

many thanks

munkz

Please uninstall any of the following program(s) using Add/Remove Programs if they are present. To do this, go to Start > Settings > Control Panel and double-click on Add/Remove Programs. From within Add/Remove Programs highlight each one and select Remove.
Netpumper
BitRoll
CiD Help
CiD Manager
Download Plugin for Internet Explorer
Zone Media

Be sure to reboot when done.

Please download NoLop and save it to your desktop.
alternate download link 1
alternate download link 2

• First close any other programs you have running as this will require a reboot.
• Double click NoLop.exe to run it.
• Now click the button labeled "Search and Destroy"
  <<your computer will now be scanned for infected files>>
• When scanning is finished you will be prompted to reboot only if infected. Click OK.
• Now click the "REBOOT" button.
• A Message should popup from NoLop. If not, double click the program again and it will finish.
• Please post the contents of C:\NoLop.log along with a fresh HijackThis log in your next reply.

--If you receive an error: "mscomctl.ocx or one of its dependencies are not correctly registered", please download mscomctl.ocx to your system32 folder then rerun NoLop..

Munkz,

I moved your HijackThis log to the appropriate forum.
Here is the link:
Munkz's HJT log

NOTE:
Please, DO NOT make another post in the HijackThis Logs and Analysis forum, until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post, there will be 1 reply. The team member, glancing over the replies, might think someone is already helping you out, and will not respond. So, just make your post, and let it sit there, until a team member responds. This way you will be taken care of, in the most timely manner.

Also, don't make any changes to your system, as that could change the results of the posted log, making it more difficult to properly clean your system.

Since you now have a HJT log posted, I'm going to close this topic.

At this point, the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

If, after your log has been cleaned, you still need help, please PM a Moderator and we will re-open this topic.
If you have any questions, don't hesitate to send me a PM.