Running Vista, Have investigated problem. Device manager says there's a problem with LAN connection & WAN miniports (exclamation mark beside each) - recognises drivers are installed, but says there's a problem (code31) when it tries to load them. I've tried reinstalling the Orange software (also have latest driver 4.1), but each time I try to, PC tells me it needs the driver, can't locate the modem & halts the broadband installation (stops on step 4). Would uninstalling the LAN & WAN entries be the answer & if so, what would I do next? Please help! I fear a complete formatting & reinstall of my OS is looming & I really don't want to have to.....

What is the make and model of your computer? Generally the software from the ISP doesn't contain drivers for your network card and it's functions.