i currently have Zone Alarm Security Suite 7 and i am unable to update my anti-spyware definitions. it will update the anti-virus, but not the anti-spyware. any suggestions?

I believe those two need to be updated seperately. In the antivirus/antispyware area, there should be an update button. Click that and let me know if that fixes your problem.

If I'm wrong on this, feel free to correct me.

-- Jess

well i see the button that says "update now" but when i click that, it updates them both at the same time and the anti-spyware part fails. is there some other way to update them?

plz someone help me

Hi,
Sorry for the delayed response. Do you know how to go to the add/remove programs area? What I recommend is for you to scroll down till you see Zone Labs Security Suite, then tell me if there is a repair option for this program.

-- Jesse

i looked in the remove/add programs utility and looked for zone alarm, but the only thing i could do with it was uninstall

did an uninstall of ZASS and that fixed the problem, anyone with similar problems may want to try this method

Attempts to use Add/Remove usually is the primary cause of subsequent troubles with any security suite. Zone Alarm included. There's a clean uninstall provided from start menu.

That said, on the Zone Labs forum is a fix - I haven't used it - but it is very simple - people need to delete just one file and then the spyware updates work.

Fixing failures with updates

As I understand it, most such troubles are due to corrupted files (due to windows errors)Here's the way that appears to have worked:
Find c:\windows\system32\Zonelabs\Updates
delete LocalCatalog.xml file, reboot, and try again.
If this fails, delete all files in this folder. Reboot.