Hi all. I need help in removing a virus on my laptop.
I have Norton Antivirus and it keeps telling me that i am infected with the "infostealer" but Norton could not remove them.
And Avira Antivirus show that my laptop is infected with TR/PSW.QQPass.JH.6. But also could not seems to remove it.
I am really lost and confuse now....
Thank you in advance.
Full Version: Help....infected With Virus...
Welcome to BC soulessone. 
What OS (Win XP/2000, etc) are you using? Have you tried doing your scans in "SAFE MODE"?
You mention both Norton Antivirus and Avira Antivirus. Are you running both of them at the same time? You can have more than one anti-virus program installed on your system as long as only one of them is actively running and providing real time protection. The other should only be used as an on demand scanner. However, even when one of them is not running, problems can still arise when the active anti-virus detects the non-active one's definitions or quarantined files. Further, dual installation is not always possible because some anti-virus programs do not like others and may insist they be removed prior to installation.
The concern with using more than one anti-virus program is due to conflicts that can arise when both are running in real-time mode simultaneously. Anti-virus software components insert themselves into the operating systems core and using more than one can cause instability, crash your computer, slow performance and waste system resources. When actively running in the background while connected to the Internet, they both may try to update their definition databases at the same time. As the programs compete for resources required to download the necessary files this often can result in sluggish system performance or unresponsive behavior.
Each anti-virus will often interpret the activity of the other as a virus and there is a greater chance of them alerting you to "False Positives". If one finds a virus and then the other also finds the same virus, both programs will be competing over exclusive rights on dealing with that virus. Each anti-virus will attempt to remove the offending file and quarantine it. If one finds and quarantines the file before the other one does, then you encounter the problem of both wanting to scan each other's zipped or archived files and each reporting the other's quarantined contents. This can lead to a repetitive cycle of endless alerts that continually warn you that a virus has been found when that is not the case. To avoid these problems, use only one anti-virus solution. Deciding which one to remove is your choice. Be aware that you may lose your subscription to that anti-virus program's virus definitions once you uninstall that software.
Symantec strongly recommends that you run only one antivirus program at a time. See here.
What OS (Win XP/2000, etc) are you using? Have you tried doing your scans in "SAFE MODE"?
You mention both Norton Antivirus and Avira Antivirus. Are you running both of them at the same time? You can have more than one anti-virus program installed on your system as long as only one of them is actively running and providing real time protection. The other should only be used as an on demand scanner. However, even when one of them is not running, problems can still arise when the active anti-virus detects the non-active one's definitions or quarantined files. Further, dual installation is not always possible because some anti-virus programs do not like others and may insist they be removed prior to installation.
The concern with using more than one anti-virus program is due to conflicts that can arise when both are running in real-time mode simultaneously. Anti-virus software components insert themselves into the operating systems core and using more than one can cause instability, crash your computer, slow performance and waste system resources. When actively running in the background while connected to the Internet, they both may try to update their definition databases at the same time. As the programs compete for resources required to download the necessary files this often can result in sluggish system performance or unresponsive behavior.
Each anti-virus will often interpret the activity of the other as a virus and there is a greater chance of them alerting you to "False Positives". If one finds a virus and then the other also finds the same virus, both programs will be competing over exclusive rights on dealing with that virus. Each anti-virus will attempt to remove the offending file and quarantine it. If one finds and quarantines the file before the other one does, then you encounter the problem of both wanting to scan each other's zipped or archived files and each reporting the other's quarantined contents. This can lead to a repetitive cycle of endless alerts that continually warn you that a virus has been found when that is not the case. To avoid these problems, use only one anti-virus solution. Deciding which one to remove is your choice. Be aware that you may lose your subscription to that anti-virus program's virus definitions once you uninstall that software.
Symantec strongly recommends that you run only one antivirus program at a time. See here.
Forgot to add that if your running Win XP/2000, download and scan with AVG Anti-Spyware 7.5 in "SAFE MODE".
(This is Ewdio 4.0 renamed. If you already have Ewido installed, please update to this version which has a special "clean driver" for removing persistent malware.) Be sure to print out and follow the AVG Anti-Spyware Install-Scan Instructions.
(This is Ewdio 4.0 renamed. If you already have Ewido installed, please update to this version which has a special "clean driver" for removing persistent malware.) Be sure to print out and follow the AVG Anti-Spyware Install-Scan Instructions.
This is a "lo-fi" version of our main content. To view the full version with more information, formatting and images, please click here.