Hello devil_chrissy,
I am SifuMike and I will be helping you.
Disable your antivirus program and go here
http://www.bitdefender.com/scan8/ie.html and run an online scan with
BitDefender (you will need to use Internet Explorer for this scan). When the
ActiveX Control has loaded, click on "
Click here to scan". This scan may take a few hours. It all depends on the number of files on your computer.
When
BitDefender completes the scan, select the "
Detected Problems" tab.
Click on "
Click here to export scan".
Save the file as an HTML to your Desktop.
Then click on the saved file and allow it to open with your browser.
Go to Edit - Select All then copy/paste that log back here.
Post the
BitDefender log.
*******************Please download
Hijackthis from the following link:
HijackThis Download Site with installerJust click on
Hijackthis_sfx.exe file that you downloaded.
A WinZip self extractor screen appears with the default location of
C:\Program Files\Hijackthis.
Then press the
Unzip button.
Then close the Self-Extractor window.
Using
My Computer/Windows Explorer, navigate to
C:\Program Files\HijackThis and double click on
HijackThis.exe to run it.
If you would like to make a shortcut for your Desktop so it's more easily accessable, right click
HijackThis.exe and choose
Send To >
Desktop (create shortcut).
Please run the extracted
HijackThis.exe from now on.
Post the
BitDefender log and a
Hijackthis log to this thread.