My CD/DVD drive (TSSTcorp CDW/DVD TS-H492A) tray opens when eject button has not been pressed.

Explantion: Let's say I want to play a CD. I press eject, the tray opens and I insert CD. I then push
the tray inside. Two or three seconds later the tray will open without touching anything. I will repeat this
process maybe 2 or 3 times more before the reader finally decides to work. Once the reader knows the CD is their I can play music, video's, etc...

Note: I have noticed the following: When the tray is pushed in one, two, three times. The reader doesn't seem to know a CD has been inserted. Why do I say this? The green indicator light doesn't start flashing immediately. Therefore, the CD is ejected in a couple secs...

Also, if the tray is not immediately pushed inside, the reader will start looking for the CD in the open position, (green indicator light is now flashing). Once this process starts the tray remains open until reader realizes there's no Disc. Then the process starts over again, or until the CD is read.

Any assistance greatly appreciated..

Thanks..

DWP164

Moderator Edit: Moved topic to more appropriate forum. ~ Animal

Have you tried pressing the button to have the tray insert the cd instead of forcing the tray closed?

Yes...Both ways....Same results...

DWP164

I have also performed tests within Help & Support and everything running normal.

I even today went inside the CPU and disconnected the drive and then reconnected...

However, that didn't help..

DWP164

I would try going to Control Panel > Administrative Tools > Computer Management, click Device Manager in the left panel and then double click your CD-ROM drive in the right panel. A window will open telling you if the device is working properly. If not, it should tell you why. Unlikely, but it could be that the driver needs reinstalling.

Another thing to try is going to the Help and Support Center. In the left panel select (Fixing a problem) followed by (Hardware and System device problems). In the left panel select (Hardware Troubleshooter). Then just follow the guide.

Do you have any other programs other than Windows Media Player installed for playing CDs?

I have tried Help and Support (Fix a Problem), everything checked out normal. Even Device Manager,
same thing.

Note: As I type this reply, the tray just opened. I touched nothing other then this keyboard.[u]

WMP is the only device I have for playing back video's....

The only thing I haven't tried is uninstalling the drive.

Seeing the tray has just opened while I was typing... I performed a Keyboard test in Help and Support (Vanishing Key Test): this test Failed. However, the keyboard is working fine. I have even uninstalled the KB. Don't know whether this has anything to do with the drive or not. Just thought it
might be worth mentioning...



Thanks..

DWP164

This can have several causes. The most obvious is malware. I'd suggest that you run this free, online scan of your system to double check your current protection (and it'll also clean your registry - which is another potential problem source): http://safety.live.com/

Let us know if this fixes it. If not, there's plenty more to try!

Full system scan completed (Windows Live Onecare) as you suggested. No Virus' and No Spyware found..

The problem still exist...

Thanks..

DWP164

One other thing I should probably mention. Prior to doing the Full System scan with "OneCare". I uninstalled the CD/DVD driver, and rebooted the system. Unfortunately, the problem still exist.

Thanks again for your help..

DWP164

As a matter of interest, DWP164, how old is the drive?
Layor

P.S. Are you able to try a different drive in its place, even if it is only an old CD drive?

Purchased: February 2005...

No other drive's available.


Note: I thank you and other's for your help. I can live with this for now. Other's out their probably
have more serious problems then I do at this time. I thank you again for your help...

DWP164

Just a long shot, but have you tried a CD cleaner on the drive?

Correct..I have used a CD cleaner.....

The only thing I can say about this drive is what I have said earlier. When the tray with or without CD
is returned to the drive, the reader doesn't seem to know it's their until 4 or 5 secs later. By that time the
tray has ejected. Then the reader starts looking for the CD after it has ejected.


Every test I have run, Help and Support, etc., has indicated everything is working as it should.


DWP164

Is it possible to put that CD into another machine? The reason I ask is because you will need to know if it is the M/B that is causing the problem or the CD/DVD itself. If it is the CD/DVD then it will not be as bad as replacing the M/B if the problem starts to get worse.
Layor

If I am understanding you correctly, the CD I have been using in the drive is not the only one. I have used other CD's and DVD's with the same results. Some CD's/DVD's will take the first time. However, if I decide to run the same CD/DVD that ran good the first time, it may not run that way the second or third time. I have cleaned the CD's that won't take the first time but the same problem still exist after cleaning.

I don't have another machine available to run CD's/DVD's on at this time.

If I have misunderstood what you were asking, I apologize...

Thanks for helping..

DWP164

When you uninstalled the driver for the CD - did Windows reinstall it? Have you tried to update your motherboard/chipset drivers?

Have you uninstalled the drivers
unplugged the drive (both cables)
rebooted the system then shut it down again
Reconnected the drive and then boot into Windows yet again
Let Windows detect the drive and install it?

Windows did reinstall the driver...

Updating Motherboard/Chipset drivers: To advanced for me...Would definitely need help direction.

Driver Cable: I only removed one cable, not two (2)..

Rebooting System: At the time I removed the one (1) cable, I only rebooted that one time.

Thx..

DWP164

Let us know the make and model of your computer (or the make and model of your motherboard) - that'll let us find the drivers for you.

Here's a better explanation of the procedure from my previous post. If you haven't tried it exactly as described, please try it.

Uninstall the drivers in Device Manager
Physically unplug the drive (both the flat cable and the power cable)
Reboot the system and enter Windows
Shut down the system
Reconnect the drive (both the flat cable and the power cable)
Boot into Windows yet again
Let Windows detect the drive and install it

Sometimes (not all the time) this procedure will fix a recalcitrant drive. It's worth a try.

I will complete the procedure as you have directed. Probably won't get to it until tomorrow. Will let you
know ASAP...

Computer Model: Compaq Presario 061/SR1303WM

Product Number: PP150AA-ABA

Running: Windows XP

Motherboard Manufacturer: ASUSTek Computer INC

Board: Kelut

Board Ver.: 2.02

Processor: AMD Sempron™ 3000+, 1.999 GHz

Thanks Again..

DWP164

Followed your instructions exactly as you told me too. Unfortunately, it's doing the same thing.

DWP164

Unless USASMA has an alternative site, try this one for your driver downloads. There are also some troubleshooting tips here as well.


http://h10025.www1.hp.com/ewfrf/wc/softwar...mp;dlc=en&#

Thanks 'Layor', I checked this hp site out about aweek ago and tried a couple things but still had the problem. I do appreciate your help. Thanks again..

DWP164

I will have to talk in layman terms here, so bear with me...

The driver seem's repeat seem's to be doing alot better. Is it perfect? The answer is no. On a scale of
one to ten, ten being the best, I would rate it: a high eight (8)...

The things I've done since our last communication via HP:

Updated: Motherboard BIOS (A7V8X-LA/sp26567.exe)..

Installed: Original Driver for KBD: sp26416.exe

Boot Menu (ESC): Booted "TSSTcorp CDW/DVD//SAMSUNG SV0411N

Restarted System....


Whether any of this helped only time will tell. As I said earlier, working better, just not 100%

Thanks to all for your help!!

DWP164

No problem, or in Welsh..Dim problem.
Let us know if you get it to 100%!!!
All the best, Layor.

Thanks Layor...and thanks to all who helped me out...

I will let you know if I get it back to 100%..

DWP164

Nothing above has changed since the last time. However, I have noticed when I am playing a CD in my driver and watching it on WMP it will lose it's spot. Then, the reader seem's to search the entire CD again in order to find where it left off...When it's found it will continue on to the end unless it lose's it's place again.

Maybe this doesn't help other then confuse the issue more. But thought it might be worth mentioning.

Thanks..

DWP164

No drivers in the world are going to cure this issue.
cdrom\dvd drives require no drivers beyond what windows supplies (within the windows environment that is).
Sounds like an internal drive defect to me (bad servo, faulty board circuitry or defective motor)
In short, it doesn't know whether it's opened or closed, running or not running, etc. :
Replace it.

Okay, will do...Thanks for your assistance...

DWP164

Just to update on this problem with the CD Drive. I have recently moved and now have a new ISP. Since

changing ISP's I have not had one problem with this CD Drive. Not saying it won't start doing the same

thing all over. But as for now it has worked absolutely perfectly.

I doubt changing ISP's had anything to do with it, but whatever was causing the problem has now gone by

the wayside.

Thanks again to all who helped me with this problem.

Sincerely,

DWP164

Did your old ISP have software that you had installed (and you removed it when moving to the new ISP)?

If so, please let us know the software - so that others with similar problems will be aware of this.

I will have to check and see if there was software for my previous ISP. However, it was with "Netcommander.com". I am now with Windstream.net and there was software with
this package "Windstream Broadband Ver. 4.0".

If or when I find software for the previous ISP I will let you know..

Thanks..

DWP164

Netcommander.com doesn't use special software - so that blows my theory out of the water (I've seen similar problems with the AT&T/Yahoo software).

Did the new ISP (Windstream) include a virus scanner in it's software? I've recently seen a rash of CD/DVD access problems that may be related to malware. If this was the case, it's conceivable that the Windstream software killed the virus - which restored your ability to access the drive.

But, I'm only guessing - so we may never know the true reason. But, I'm glad it works now for you!

Windstream did offer McAfee but haven't installed because I have all the Anti-Virus, etc. I can handle

at this time...

Thanks for your assistance and hope this thing continues to work..

Have a great evening...

Sincerely,

DWP164