I seem to have picked up the virus as title it comes up with pop ups telling me i am infected my Macafee Anti virus and spyawre are up to date but won't clear it on start up Macfee anti vrus tells me i have a suspect file and abd i should scan but the scan picks up nothing I bought a spyware doctor disk but it won't install i think the virus is stopping it - any help would be apprecaited.

TrojandownloaderWin32Zlob.ci

Many thanks in advance

Hello alex100

If your using Win XP or 2000, do this.

First, print out these instructions, or copy them to a NotePad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

Then please download, install and update Ewido Anti-Spyware v4.0. DO NOT perform a scan yet.
Print out the Ewido Install and Scan Instructions.

Go here and follow the instructions for using SmitfraudFix. Read "How to create/extract a ZIP File in Win ME/XP/2003" or "How to create/extract a ZIP File in Win 9x/2000" if your not sure how to do this.

After using the tool reboot again in "SAFE MODE" and Clean out your Temporary Internet files as follows:

• Quit Internet Explorer and quit any instances of Windows Explorer.
• Click Start, click Control Panel, and then double-click Internet Options.
• On the General tab, click "Delete Files" under Temporary Internet Files.
• In the Delete Files dialog box, tick the "Delete all offline content check box", and then click "OK".
• On the General tab, click "Delete Cookies" under Temporary Internet Files, and then click "OK".
• Click on the Programs tab then click the Reset Web Settings button. Click "Apply" then "OK".
• Click "OK".

Next Click Start, click Control Panel and then double-click Display. Click on the Desktop tab, then click the Customize Desktop button. Click on the Web tab. Under Web Pages you should see a checked entry called Security info or something similar. If it is there, select that entry and click the Delete button. Click "Ok" then "Apply" and "Ok".

Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin.

Then scan with Ewido per the instructions you printed out and reboot back to normal mode.

many thansk for your time quiet man the bug is gone and my son can once again use the internet thanks again

Good job.

Now that your system is clean you should SET A NEW RESTORE POINT to prevent reinfection from an old restore point. Any malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to set a new RESTORE POINT:
1. Go to Start > Programs > Accessories > System Tools and click "System Restore".
2. Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
3. Then go to Start > Run and type: Cleanmgr
4. Click "OK".
5. Click the "More Options" Tab.
6. Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.