QUOTE(Maria3a @ Jul 18 2006, 04:29 PM)

I've had mp3 rocket pro for awhile with no problems. Unfortunately their support is less than minimal. I have lost the exe file for the pro version - on old computer which is gone, have asked Support for it again, with no response and apparently, th eonly way I can get it is to pay for it again. They do not offer it as a member (re)download on log in. Service is LOUSY. All I get is an email from "Amy" or "heather" saying "thanks for visiting our mp3 rocket.."
That's odd. I've never had any problems with their support team answering my emails. Are you sure their replies aren't going to your junk mail folder? You need to make sure that you add them to your list of approved email addresses. I missed a couple of their replies before I realized they were being filtered by my spam filter.
Also, did you know you can login to the members area on their website and reinstall the program for free as many times as you need during your membership? I know you said you couldn't, but I've done it numerous times and never had a problem.