I would like to explain the situation, out of personal curiosity, to elicit the suggestions of others more knowledgeable than I as to what they think the solution may have been.
I would do this not so that others can do my job for me, but rather so that I can perform my own job more effectively in the future and better myself in the process.
I understand, however, that questions related to work situations may be frowned upon, and be kindly told to please go contact my IT dept.
Were that an option, I would.
Any comments or questions or questions on this subject would be greatly appreciated.
Thanks.