Here is my computer configuration. This is my daughters computer and I, a compete novice, am trying to help. Please forgive my novicedom.

Browser Name: Microsoft Internet Explorer ver. 6.0

Browser & OS: (Major & Minor Version Information)
4.0 (compatible; MSIE 6.0; Windows NT 5.1; YPC 3.0.0; .NET CLR 1.0.3705)
;SP1;Q324929;Q810847;Q813951;Q813489;Q330994;Q818529;Q822925;Q828750;Q824145;Q83
7009;Q832894;Q831167;

Screen Resolution: 1024 x 768
Color Depth: undefined
Java Enabled: true

We have all sorts of popups and scumware,gambleing,sex etc along with a toolbar below the google line that has proven to be a real bear. We are also not able to use the Scandisk Utility, it hangs up
What we have done
1. Cleaned out Cookies
2. Defragged
3. Dumped the Add and Remove Programs
4. AdAware scan
5. CW Shreader
6. HiJack this
7. We use Norton AntiVirus
8. Windows XPS1 firewall installed(Not too good me thinks)
The AdAware and CW Shreader show to be clean
NOADS shows to be Parasite free.
But the problems persist.
Here is the HiJack Log taken today after updating all packets.
We have SP2 ready to install when we get the computer working.
Here is the Hijack This log.

Logfile of HijackThis v1.98.2
Scan saved at 2:11:32 PM, on 10/20/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\atiptaxx.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\program files\support.com\bin\tgcmd.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
c:\progra~1\intern~1\iexplore.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\Rana\Desktop\HijackThis\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.nqcpbbmikdoqvt.com/ViW7N0u08z40...8fn5VIAB_OR.asp
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.htvkxsiharcjuvlnm.net/ViW7N0u08...XLIHnMeJOE.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir.dll?p...er=6&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.google.com/keyword/%s
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.hiltonwaikoloavillage.com/resort/webcam.asp
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = iexplore
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - {00041A26-7033-432C-94C7-6371DE343822} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SideStep Browser Helper - {08351226-6472-43BD-8A40-D9221FF1C4CE} - C:\WINDOWS\Downloaded Program Files\SbCIe026.dll
O2 - BHO: (no name) - {7B55BB05-0B4D-44fd-81A6-B136188F5DEB} - C:\WINDOWS\questmod-1.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {AC109D01-32D6-4EB5-8300-D3C5EBAC7C83} - (no file)
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {CA4B8FD8-8E56-0D52-8973-6E0F2F736867} - C:\DOCUME~1\Rana\APPLIC~1\SETUPB~1\loud dash.exe
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [tgcmdprovidersbc] "c:\program files\support.com\bin\tgcmd.exe" /server /startmonitor /deaf /nosystray
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [saap] c:\windows\180solutions\saap.exe
O4 - HKLM\..\Run: [2 Extra Thunk Seek] C:\Documents and Settings\All Users\Application Data\Frag proc 2 extra\noun hole.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] 1
O4 - HKCU\..\Run: [vga about] C:\DOCUME~1\Rana\APPLIC~1\32TEAM~1\info deaf.exe
O4 - Startup: Connection Manager.lnk = C:\Program Files\SBC\Connection Manager\CManager.exe
O4 - Startup: Virtual Bouncer.lnk = C:\Program Files\VBouncer\VirtualBouncer.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: officejet 6100.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra button: Low Rate Companion - {3E230861-5C87-11D3-A1C6-00105A1B41B8} - C:\WINDOWS\Downloaded Program Files\SbCIe026.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - https://components.viewpoint.com/MTSInstall...r/noplugin.html
O16 - DPF: {0837121A-6472-43BD-8A40-D9221FF1C4CE} (SideStep IE Inst) - http://download.sidestep.com/get/k31938/sb026.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/20dd01b593504c...ip/RdxIE601.cab
O16 - DPF: {886DDE35-E955-11D0-A707-000000521958} - http://69.56.176.78/webplugin.cab
O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.google.com/data/GoogleActivate.cab
O16 - DPF: {C1BAC744-8F0B-11D0-89E7-00C0A8295197} (Cameractl Class) - http://www.hiltonwaikoloavillage.com/04-ex...bcam/camera.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O16 - DPF: {EEECA057-AD0F-44A7-8BE5-8634CEDBDBD1} - http://akamai.downloadv3.com/binaries/IA/netpe32_EN_XP.cab
O16 - DPF: {FFFFFFFF-CACE-BABE-BABE-00AA0055595A} - http://www.trueswitch.com/sbc/TrueInstallSBC.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{BF4F7817-36E5-42F2-9D0A-0AA47E54EED4}: NameServer = 63.200.183.70 206.13.28.12

Thanks for all your help
You guys and gals I hope are a real blessing.
rodo

I forgot to ask for a email reply
at cookinrana@sbcglobal.net
thanks rodo

Hi rodo, you have a LOP infection

Go to Add/Remove in your control panel then look for and uninstall if found, Window Search, Window Searching, Lop.com, LOP Search, Browser Enhancer, Ultimate Browser Enhancer . If you are given a code to insert, do so.

If those that are listed above are not installed then d/l the LOP uninstaller.

Download the LOP uninstaller from HERE. Close IE and run the uninstaller; click OK>it will then ask you to type in a number that it supplies, do so and click 'uninstall'>yes>OK>OK.


Reboot, then post a new log and let us know how things are running.

Nirvana, I hope they trust the burglar to lock the door on the way out.

rodo, NEVER post your email address in a public place as spammers/scammers will scavange your email address and inundate you with their cr@p.

Make sure 'show all files' is enabled:
http://service1.symantec.com/SUPPORT/tsgen...=&osv=&osv_lvl=

Boot into Safe Mode by tapping F8 key repeatedly at bootup.
More detailed instructions here:
http://service1.symantec.com/SUPPORT/tsgen...001052409420406

Go to Add/Remove Programs and uninstall Virtuall Bouncer

Start HijackThis and tick the boxes next to all these, then close all browser and explorer windows, and tell HijackThis to "Fix checked" if still present.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.nqcpbbmikdoqvt.com/ViW7N0u08z40...8fn5VIAB_OR.asp
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.htvkxsiharcjuvlnm.net/ViW7N0u08...XLIHnMeJOE.html
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - {00041A26-7033-432C-94C7-6371DE343822} - (no file)
O2 - BHO: SideStep Browser Helper - {08351226-6472-43BD-8A40-D9221FF1C4CE} - C:\WINDOWS\Downloaded Program Files\SbCIe026.dll
O2 - BHO: (no name) - {7B55BB05-0B4D-44fd-81A6-B136188F5DEB} - C:\WINDOWS\questmod-1.dll
O2 - BHO: (no name) - {AC109D01-32D6-4EB5-8300-D3C5EBAC7C83} - (no file)
O2 - BHO: (no name) - {CA4B8FD8-8E56-0D52-8973-6E0F2F736867} - C:\DOCUME~1\Rana\APPLIC~1\SETUPB~1\loud dash.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [saap] c:\windows\180solutions\saap.exe
O4 - HKLM\..\Run: [2 Extra Thunk Seek] C:\Documents and Settings\All Users\Application Data\Frag proc 2 extra\noun hole.exe
O4 - HKCU\..\Run: [vga about] C:\DOCUME~1\Rana\APPLIC~1\32TEAM~1\info deaf.exe
O4 - Startup: Virtual Bouncer.lnk = C:\Program Files\VBouncer\VirtualBouncer.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Low Rate Companion - {3E230861-5C87-11D3-A1C6-00105A1B41B8} - C:\WINDOWS\Downloaded Program Files\SbCIe026.dll
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - https://components.viewpoint.com/MTSInstall...r/noplugin.html
O16 - DPF: {0837121A-6472-43BD-8A40-D9221FF1C4CE} (SideStep IE Inst) - http://download.sidestep.com/get/k31938/sb026.cab
O16 - DPF: {886DDE35-E955-11D0-A707-000000521958} - http://69.56.176.78/webplugin.cab

Remove these:
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\program files\support.com\bin\tgcmd.exe <== huge system resource wasters

Delete if still present:
C:\WINDOWS\Downloaded Program Files\SbCIe026.dll
C:\WINDOWS\questmod-1.dll <== files

C:\Document and Settings\Rana\APPLIC~1\SETUPB~1
C:\Document and Settings\Rana\APPLIC~1\32TEAM~1\
C:\Documents and Settings\All Users\Application Data\Frag proc 2 extra
c:\windows\180solutions
C:\Program Files\VBouncer <== folders

Install the prevention protection below and help your friends from being infected on the Internet.

The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there.
Index.dat Suite helps with this.
http://support.it-mate.co.uk/?mode=Products&p=index.datsuite

Insure that Index.dat Suite is Setup to empty the Temp folders especially
C:\Documents and Settings\{user}\Local Settings\Temp
then run the Find and create the run.bat and reboot to have it remove what it finds.

{user} is the Rana User Account ID.
Removal of infections and prevention protection should be installed on ALL User Account IDS.

Download and install WinPatrol.
http://www.winpatrol.com

Browser settings for increased security:
http://bshagnasty.home.att.net/browsersettings.htm

Install IE-SPYAD then run the install.bat in the ie-spyad folder and SpywareBlaster then keep them up to date as today's Internet is full of nasty infections.
https://netfiles.uiuc.edu/ehowes/www/resource.htm#IESPYAD
http://www.javacoolsoftware.com/spywareblaster.html