I went to install Norton Security 2006 on my daughter's computer, but before that I uninstalled the AVG that was on there.

During the install process I got an error report(Sorry didn't think to save it) and the computer froze up. I then did a reboot and now all the icons on desktop are blank folders with the description underneath.

When clicking on any of the folders, nothing happens. I cannot access My Computer, Run, Control Panel, etc.

I have tried clicking on Restore files and folders and started in Safe Mode and still nothing.

The only bit of info I can add at the moment is the Microsoft Error Repory message when I bootup:

Norton Protection Status has encountered a problem

Error Signature: NPROTECT.EXE

Anyone know how I can fix this so I can save the photos that have been saved.

What Operating System are you using?

If you are running XP, you could try a System Restore from safe mode - if you can.

Use System Restore to Undo Changes if Problems Occur.

Take it back to a time before you did the install.

Hi,

I tried all the easy stuff like that to no avail. The OS is XP Home.

The icons all look like a piece of paper with the corner bent.

There are a few things I can access by clicking properties, but not on "My Computer" where I know the Restore is located.

I can connect to IE through a link on the Start button menu and I tried downloading a few fix-it programs, but the ones I tried do not give a RUN option only save or cancel and since I cannot access any programs they do me no good.

Does anyone know of a diagnostic fix-it program that can RUN or Open Folder after downloading?

I'll figure it out eventually, but any and all advise to steer me in the right direction would be appreciated.

There is another way to get the system restore.
Try this...

1. Use Ctrl-Alt-Del to bring up Task Manager
2. Select the "File" menu option, then select "New task"
3. Then type in "cmd.exe" (without the quotes) and click OK
4. Type in "%systemroot%\system32\restore\rstrui.exe" (without the quotes)
5. Follow the instructions that appear on the screen to restore your computer to an earlier state.

I still think the system restore is the easiest option.

If that doesn't work...

You could also use the Task Manager to open the program you are referring to.

Okay thanks, I'll try that tomorrow.

I work nights and sleep days so that is where the time lag comes in.

That does not work either. Here is the message I recieve when trying to open any executable program or any other applications:

"This file does not have a program associated with it for performing this action. Create an association in the Folder Options control panel."

As I stated earlier, all the icons are the same blank page.
Did all my file attributes get changed somehow?

I am completely baffled. I'll have to try downloading a repair program to my computer, burn it to a disc and set the bios on hers to boot from the CD-ROM. I don't even know if that will work.

If I boot from the Windows disc and go to Recovery Console can I change the file attributes and how would I do that because I am starting to get out of my league there.

I'll be here for about an hour or so.

Take a look at this topic - Computer cannot run EXE or COM files, Repair doesn't work.

I don't have a lot of time to write in my comments, since I am at work, but I thought I would share this with you.

Edit: Added link name.

I also found this one the Symantec Website. - Error: "This file doesn't have a file associated with it . . . " when starting a program after installing a Norton 2006 program

Be careful when working with the registry. You can cause a lot of damage if you're not careful.

Thanks a lot for the first link.

I changed the permissions to "EVERYONE" and everything came back after a restart.

I have since tracked down all the info on removing the old Norton Systemworks and have installed the NortonSecurity2006 without any problems.

Great! Thanks for sharing the result with us. It is bound to help others in the future.

Thanks.