Hello,

Really hoping someone can help me with this, I'm getting DESPERATE.

I'm fairly sure I've got a virus, as it's popups galore over here - I've run the Avast thorough scan twice now, and everything bad that's been scanned is in the chest. Unfortunately, there are 17 items Avast says it can't scan. I'm pretty worried, so I thought I'd just delete them all to be safe. When I try, Avast displays an error message, and all the files are still there. So now I'm REALLY worried.

...help? Please??

Hello and welcome please run these next. If you have Spybot installed temporarily disable it.
Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main "Select Files to Delete" choose: Select All.
• Click the Empty Selected button.
• If you use Firefox browser click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  If you would like to keep your saved passwords, please click No at the prompt.
• If you use Opera browser click Opera at the top and choose: Select All
• Click the Empty Selected button.
  If you would like to keep your saved passwords, please click No at the prompt.
• Click Exit on the Main menu to close the program.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
• If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
• Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
• Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Boopme, I really CANNOT thank you enough. It may be to early to tell, but I'm pretty sure that's fixed the problem. You're a life saver, thank you SO MUCH

xXxXxXxXxXxXxXx

Oh, sorry, and I've pasted the log below. Restarting now.

Malwarebytes' Anti-Malware 1.41
Database version: 3092
Windows 6.0.6001 Service Pack 1

03/11/2009 14:50:11
mbam-log-2009-11-03 (14-50-11).txt

Scan type: Quick Scan
Objects scanned: 88687
Time elapsed: 5 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 4
Registry Keys Infected: 25
Registry Values Infected: 4
Registry Data Items Infected: 1
Folders Infected: 17
Files Infected: 34

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\Program Files (x86)\Internet Saving Optimizer\3.6.0.4470\NPCommon.dll (Adware.DoubleD) -> Delete on reboot.
C:\Program Files (x86)\Internet Saving Optimizer\3.6.0.4470\FF\components\NPFFAddOn.dll (Adware.DoubleD) -> Delete on reboot.
C:\Program Files (x86)\Media Access Startup\1.5.3.850\HPCommon.dll (Adware.DoubleD) -> Delete on reboot.
C:\Program Files (x86)\Media Access Startup\1.5.3.850\FF\components\HPFFAddOn.dll (Adware.DoubleD) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\explorerbar.funexplorer (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\explorerbar.funexplorer.1 (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\explorerbar.funredirector (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\explorerbar.funredirector.1 (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{480098c6-f6ad-4c61-9b5c-2bae228a34d1} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{6160f76a-1992-4b17-a32d-0c706d159105} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{877f3eab-4462-44df-8475-6064eafd7fbf} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{57aba38e-6535-48f3-99fd-efdc62137c78} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{25b8d58c-b0cb-46b0-ba64-05b3804e4e86} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{35b8d58c-b0cb-46b0-ba64-05b3804e4e86} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{c28a0312-c403-417b-a425-a915bc0519cd} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{35b8d58c-b0cb-46b0-ba64-05b3804e4e86} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{35b8d58c-b0cb-46b0-ba64-05b3804e4e86} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{cdbfb47b-58a8-4111-bf95-06178dce326d} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{883dfc00-8a21-411d-956c-73a4e4b7d16f} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{ac5ab953-ed25-4f9c-87f0-b086b0178ffa} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{cdbfb47b-58a8-4111-bf95-06178dce326d} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{25b8d58c-b0cb-46b0-ba64-05b3804e4e86} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{cdbfb47b-58a8-4111-bf95-06178dce326d} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\AIMActiveXDLL.dll (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins\OEActiveXDLL.DesktopOEAddin1 (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Media Access Startup (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{16b6279b-9ff5-41fb-8bf9-404324f5dd1f}}_is1 (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1fb52ab3-5987-45a2-85e0-f3ec30dddc29}}_is1 (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c5096216-7703-409e-b85a-8a6ee7395128}}_is1 (Adware.DoubleD) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{5617eca9-488d-4ba2-8562-9710b9ab78d2} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\Extensions\{0ba0192d-94a5-45e3-b2b8-3ec5a1a0b5ec} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\Extensions\{2224e955-00e9-4613-a844-ce69fccaae91} (Adware.DoubleD) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\Extensions\{872a1c39-df0b-4c8b-ad84-12ba24a3b781} (Adware.DoubleD) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files (x86)\Internet Saving Optimizer (Adware.DoubleD) -> Delete on reboot.
C:\Program Files (x86)\Internet Saving Optimizer\3.6.0.4470 (Adware.DoubleD) -> Delete on reboot.
C:\Program Files (x86)\Internet Saving Optimizer\3.6.0.4470\Data (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Internet Saving Optimizer\3.6.0.4470\FF (Adware.DoubleD) -> Delete on reboot.
C:\Program Files (x86)\Internet Saving Optimizer\3.6.0.4470\FF\chrome (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Internet Saving Optimizer\3.6.0.4470\FF\chrome\content (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Internet Saving Optimizer\3.6.0.4470\FF\components (Adware.DoubleD) -> Delete on reboot.
C:\Program Files (x86)\Media Access Startup (Adware.DoubleD) -> Delete on reboot.
C:\Program Files (x86)\Media Access Startup\1.5.3.850 (Adware.DoubleD) -> Delete on reboot.
C:\Program Files (x86)\Media Access Startup\1.5.3.850\Data (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Media Access Startup\1.5.3.850\FF (Adware.DoubleD) -> Delete on reboot.
C:\Program Files (x86)\Media Access Startup\1.5.3.850\FF\chrome (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Media Access Startup\1.5.3.850\FF\chrome\content (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Media Access Startup\1.5.3.850\FF\components (Adware.DoubleD) -> Delete on reboot.
C:\Program Files (x86)\System Search Dispatcher (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\System Search Dispatcher\1.3.3.840 (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\System Search Dispatcher\1.3.3.840\Data (Adware.DoubleD) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files (x86)\Internet Saving Optimizer\3.6.0.4470\NPIEAddOn.dll (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Internet Saving Optimizer\3.6.0.4470\adwpx.exe (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Internet Saving Optimizer\3.6.0.4470\NPCommon.dll (Adware.DoubleD) -> Delete on reboot.
C:\Program Files (x86)\Internet Saving Optimizer\3.6.0.4470\unins000.dat (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Internet Saving Optimizer\3.6.0.4470\unins000.exe (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Internet Saving Optimizer\3.6.0.4470\Data\config.md (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Internet Saving Optimizer\3.6.0.4470\FF\chrome.manifest (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Internet Saving Optimizer\3.6.0.4470\FF\install.rdf (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Internet Saving Optimizer\3.6.0.4470\FF\chrome\NPAddOn.jar (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Internet Saving Optimizer\3.6.0.4470\FF\chrome\content\NPAddOn.js (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Internet Saving Optimizer\3.6.0.4470\FF\chrome\content\NPAddOn.xul (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Internet Saving Optimizer\3.6.0.4470\FF\components\NPFFAddOn.dll (Adware.DoubleD) -> Delete on reboot.
C:\Program Files (x86)\Internet Saving Optimizer\3.6.0.4470\FF\components\NPFFAddOn.xpt (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Internet Saving Optimizer\3.6.0.4470\FF\components\NPFFHelperComponent.js (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Media Access Startup\1.5.3.850\HPCommon.dll (Adware.DoubleD) -> Delete on reboot.
C:\Program Files (x86)\Media Access Startup\1.5.3.850\hppx.exe (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Media Access Startup\1.5.3.850\MAHelper.exe (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Media Access Startup\1.5.3.850\unins000.dat (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Media Access Startup\1.5.3.850\unins000.exe (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Media Access Startup\1.5.3.850\Data\config.md (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Media Access Startup\1.5.3.850\FF\chrome.manifest (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Media Access Startup\1.5.3.850\FF\install.rdf (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Media Access Startup\1.5.3.850\FF\chrome\HPAddOn.jar (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Media Access Startup\1.5.3.850\FF\chrome\content\HPAddOn.js (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Media Access Startup\1.5.3.850\FF\chrome\content\HPAddOn.xul (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Media Access Startup\1.5.3.850\FF\components\HPFFAddOn.dll (Adware.DoubleD) -> Delete on reboot.
C:\Program Files (x86)\Media Access Startup\1.5.3.850\FF\components\HPFFAddOn.xpt (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Media Access Startup\1.5.3.850\FF\components\HPFFHelperComponent.js (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\System Search Dispatcher\1.3.3.840\unins000.dat (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\System Search Dispatcher\1.3.3.840\unins000.exe (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\System Search Dispatcher\1.3.3.840\Data\eacore.mx (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\System Search Dispatcher\1.3.3.840\Data\URLDynamic.mx (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Program Files (x86)\System Search Dispatcher\1.3.3.840\Data\URLStatic.mx (Adware.DoubleD) -> Quarantined and deleted successfully.
C:\Users\Mya\Local Settings\Temporary Internet Files\Softonic-Eng7_EN.exe (Trojan.Agent) -> Quarantined and deleted successfully.

Oh, and sorry to be a pain, but should I hit 'delete all' for what is now to contents of the 'quarantine' tab?

Thanks again!

Yes Delete/Remove all.. then reboot normally.

Now we'll do this and see what is left.

Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post 2 logs and Let us know how the PC is running now.

Hiya,

All the popups are history, and everything seems to be working perfectly. Thanks so much, this has been bugging me for ages - smooth surfing from here on!

I've pasted the final log below.

Cheers!

Malwarebytes' Anti-Malware 1.41
Database version: 3092
Windows 6.0.6001 Service Pack 1

03/11/2009 15:01:36
mbam-log-2009-11-03 (15-01-36).txt

Scan type: Quick Scan
Objects scanned: 88305
Time elapsed: 5 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

You're welcome and itwas our (BC's) pleasure !!

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:

• Go to Start > Programs > Accessories > System Tools and click "System Restore".
• Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.

• Then use Disk Cleanup to remove all but the most recently created Restore Point.
• Go to Start > Run and type: Cleanmgr
• Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
• Click the "More Options" tab, then click the "Clean up" button under System Restore.
• Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
• Click Yes, then click Ok.
• Click Yes again when prompted with "Are you sure you want to perform these actions?"
• Disk Cleanup will remove the files and close automatically.

Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.