T. Howell-Cintron
Oct 6 2009, 09:42 AM
This is a fresh installation of XP Pro and MS Office 2007, and I have minimum essentials like anti-virus (Avast), malware detection, etc.
When I attempt to open a document from the explorer the window "hangs" for about a minute before loading the application and the document. When I open the application first - which takes mere seconds - and load the document via FILE -> OPEN or drag-and-drop it works as expected (ie. no delays). I suspect there's something wrong with my registry entries related to Office but I can't for the life of me figure out why it's happening and what I can do to fix it. Any advice would be much appreciated.
With regards,
Tom Howell-Cintron
garmanma
Oct 8 2009, 12:45 PM
You currently have a HJT log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
To avoid confusion, I am closing this topic.