Running windows XP on a laptop, AVG keeps reporting (every minute!) that Trogan Horse 'Collected.5.L' is present in C/documents and settings/family/msdirectx.sys. Tried deleting, healing etc, always comes back.

Here is HijackThis result, can anybody help??!!....
(thanks a lot if you can)

Dave

Logfile of HijackThis v1.99.1
Scan saved at 4:05:13 PM, on 5/24/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\setup32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\SAGEM\SAGEM F@st800\DSLMON.exe
C:\HJT\HijackThis.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.co.uk/
F2 - REG:system.ini: UserInit=userinit.exe,setup32.exe
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [bcivakdrkmm] C:\WINDOWS\System32\kfzjskhn.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\RunServices: [Microsoft Update Machine] MSlti32.exe
O4 - HKLM\..\RunServices: [Microsoft Update] muamgrd.exe
O4 - HKLM\..\RunServices: [System32 Spool ] winint.exe
O4 - HKLM\..\RunServices: [Windows Media Player] lgdjqp.exe
O4 - HKLM\..\RunServices: [msconfig] wins.exe
O4 - HKLM\..\RunServices: [XML Service] msxml.exe
O4 - HKCU\..\RunServices: [Windows Media Player] lgdjqp.exe
O4 - Global Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM F@st800\DSLMON.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O16 - DPF: {00000000-0000-0000-0000-000020000000} - http://www.68737075.com/connect/wla/x/ukgolwla3x.exe
O16 - DPF: {1D0D9077-3798-49BB-9058-393499174D5D} - file://c:\counter.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1093816249441
O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} (Anonymizer Anti-Spyware Scanner) - http://download.zonelabs.com/bin/promotion...ctor/WebAAS.cab
O16 - DPF: {FFFF0003-0001-101A-A3C9-08002B23E0CC} - http://direct.data-line.us/gbn163.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Mouse Hardware Sync (mousehs) - Unknown owner - C:\WINDOWS\System32\mousehs.exe (file missing)
O23 - Service: Windows Update Service (muamgrd) - Unknown owner - C:\WINDOWS\System32\muamgrd.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Hello twcookies and welcome to the BC forums. After reviewing your log I see a few items that require our attention. Please print these directions and then proceed with the following steps in order.

Step #1

Download CCleaner and install it but do not run it yet.

Now we need to remove some services.

Part 1

• Click Start>Run, type services.msc into the Open editbox and click the Ok button.
• Locate the Mouse Hardware Sync service and click the Stop button.
• In the Startup type dropdown select Disabled.
• Click the Apply button and then the Ok button.
• Repeat the above steps for the Windows Update Service service.
• Close the Services window

Part 2

• Click Start>Run, type cmd into the Open editbox and click the Ok button.
• Copy/paste the line below into the Command Prompt window and press the Enter key:
  sc delete mousehs
  sc delete muamgrd
• Close the Command Prompt window

Step #2

Start in Safe Mode Using the F8 method:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.
• Use the arrow keys to select the Safe Mode menu item.
• Press the Enter key.

Step #3

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:

F2 - REG:system.ini: UserInit=userinit.exe,setup32.exe
O4 - HKLM\..\Run: [bcivakdrkmm] C:\WINDOWS\System32\kfzjskhn.exe
O4 - HKLM\..\RunServices: [Microsoft Update Machine] MSlti32.exe
O4 - HKLM\..\RunServices: [Microsoft Update] muamgrd.exe
O4 - HKLM\..\RunServices: [System32 Spool ] winint.exe
O4 - HKLM\..\RunServices: [Windows Media Player] lgdjqp.exe
O4 - HKLM\..\RunServices: [msconfig] wins.exe
O4 - HKLM\..\RunServices: [XML Service] msxml.exe
O4 - HKCU\..\RunServices: [Windows Media Player] lgdjqp.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O16 - DPF: {00000000-0000-0000-0000-000020000000} - http://www.68737075.com/connect/wla/x/ukgolwla3x.exe
O16 - DPF: {1D0D9077-3798-49BB-9058-393499174D5D} - file://c:\counter.cab
O16 - DPF: {FFFF0003-0001-101A-A3C9-08002B23E0CC} - http://direct.data-line.us/gbn163.exe

Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Step #4

We need to make sure all hidden files are showing so please:

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View tab.
• Under the Hidden files and folders heading select Show hidden files and folders.
• Uncheck the Hide file extensions for known types option.
• Uncheck the Hide protected operating system files (recommended) option.
• Click Yes to confirm.
• Click OK.

Find the following files/folders and delete them (don't worry if they are already gone):

C:\WINDOWS\System32\mousehs.exe
C:\WINDOWS\System32\muamgrd.exe
C:\WINDOWS\System32\setup32.exe
C:\WINDOWS\System32\kfzjskhn.exe

Now search for these files and delete all instances. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked.

MSlti32.exe
winint.exe
lgdjqp.exe
wins.exe
msxml.exe

Step #5

Start CCleaner and click on the Run Cleaner button in the lower right-hand corner. When it is finished close CCleaner.

Step #6

Reboot normally and run at least 2 of the following on-line virus scans:

Trend Micro Housecall
BitDefender On-Line Virus Scan
Panda ActiveScan
eTrust Antivirus Web Scanner

Make sure that you choose "fix" or "clean".

Step #7

AdAware SE

Download, install, update, configure and run a scan with Ad-aware SE:

1. Download and Install AdAware SE Personal, keeping the default options. However, some of the settings will need to be changed before your first scan.
2. Close ALL windows except Ad-Aware SE.
3. Click on the‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.
4. Once the update is finished click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window:
   1. In the ‘General’ window make sure the following are selected in green:
      1. Under Safety:
         • Automatically save log-file
      2. Automatically quarantine objects prior to removal
      3. Safe Mode (always request confirmation)
   2. Under Definitions:
      • Prompt to update outdated definitions - set the number of days
5. Click on the ‘Scanning’ button on the left and select in green:
   1. Under Driver, Folders & Files:
      • Scan Within Archives
   2. Under Select drives & folders to scan:
      • choose all hard drives
   3. Under Memory & Registry: all green
      • Scan Active Processes
      • Scan Registry
      • Deep Scan Registry
      • Scan my IE favorites for banned URL’s
      • Scan my Hosts file
6. Click on the ‘Advanced’ button on the left and select in green:
   1. Under Shell Integration:
      • Move deleted files to recycle bin
   2. Under Logfile Detail Level: all green
      • include addtional object information
      • DESELECT - include negligible objects information
      • include environment information
   3. Under Alternate Data Streams:
      • Don't log streams smaller than 0 bytes
      • Don't log ADS with the following names: CA_INOCULATEIT
7. Click the ‘Tweak’ button and select in green:
   1. Under ‘Scanning Engine’:
      • Unload recognized processes during scanning
      • Scan registry for all users instead of current user only
   2. Under ‘Cleaning Engine’:
      • Let Windows remove files in use at next reboot
   3. Under Log Files:
      • Include basic Ad-aware SE settings in logfile
      • Include additional Ad-aware SE settings in logfile
      • Please do not check: Include Module list in logfile
8. Click on ‘Proceed’ to save the settings.
9. Click ‘Start’
10. Choose 'Perform Full System Scan'
11. DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.
12. Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.
13. If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window
14. Save the log file when it asks and then click ‘Finish’
15. REBOOT to complete the removal of what Ad-Aware SE found.

Step #8

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT

OT, thanks a lot for your reply.
Basically, after following your instructions, I'm no longer getting the AVG alarm windows popping up, which is great, thanks again.

The only 'problems' I had during the procedure were as follows...
In Step#3, the HJT log entry 015 - Protocol Defaults..etc was no longer present on this run of HJT.

In Step#4, I couldn't delete c:\windows\system32\setup32.exe as 'access denied', is there a way round that? The other 3 files listed in Step #4 weren't present anyway.

The machine is useable now, although when I run AVG virus check scan, it lists about 60 bad files, trojans,,back door sd.bots etc, they are nearly all in the C\SystemVolumeInformation\Restore folder - any ideas how to get rid of these?

Here is my current HijackThis result file...

Logfile of HijackThis v1.99.1
Scan saved at 5:51:48 AM, on 5/25/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\SAGEM\SAGEM F@st800\DSLMON.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.co.uk/
F2 - REG:system.ini: UserInit=userinit.exe,setup32.exe
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKCU\..\RunServices: [Windows Media Player] lgdjqp.exe
O4 - Global Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM F@st800\DSLMON.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O16 - DPF: {10ABC6DB-E091-4EAE-98DD-21B5A2460714} (DetInstaller Class) - http://www.pandasoftware.es/avchecker/cont...s/AvDetInst.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1093816249441
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} (Anonymizer Anti-Spyware Scanner) - http://download.zonelabs.com/bin/promotion...ctor/WebAAS.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Hi twcookies. Looking better but we still have an infection here. Please print these directions and then proceed with the following steps in order.

Step #1

Download Pocket Killbox and unzip it to your desktop.

Double-click on KillBox.exe to launch the program.

• Highlight the lines below and press the Ctrl key and the C key at the same time to copy them to the clipboard:
  C:\WINDOWS\System32\setup32.exe
  C:\WINDOWS\System32\lgdjqp.exe
• Now go to the Killbox application and click on the File menu and then the Paste from Clipboard menu item. In the Full Path of File to Delete box you should see the first file. If you dropdown that box you should see the rest of them. Make sure that they are all there.
• Click on the Delete on Reboot option and then click on the red circle with a white 'X' in to to delete the files. Killbox will tell you that all listed files will be deleted on next reboot, click YES. When it asks if you would like to Reboot now, click YES. If you get a "PendingFileRenameOperations Registry Data has been Removed by External Process!" message then just restart manually.

Your system will reboot now.

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:

F2 - REG:system.ini: UserInit=userinit.exe,setup32.exe
O4 - HKCU\..\RunServices: [Windows Media Player] lgdjqp.exe
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone

Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

As for the files in the Restore area, we will clean those up at the end.

OT

Hi OT, thanks for your continued help, used Killbox as you described, found i had to cut,paste,reboot one at a time as couldnt get Killbox to list both files at the same time?

Ran HijackThis, none of the 3 files you listed were present, here is the log...

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =http://www.yahoo.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM F@st800\DSLMON.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {10ABC6DB-E091-4EAE-98DD-21B5A2460714} (DetInstaller Class) - http://www.pandasoftware.es/avchecker/cont...s/AvDetInst.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineS...er.cab31267.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1093816249441
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} (Anonymizer Anti-Spyware Scanner) - http://download.zonelabs.com/bin/promotion...ctor/WebAAS.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F245878F-E421-4CF2-A178-7D5DF125E7C6}: NameServer = 212.74.114.129 212.74.114.193
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Hi twcookies. Can you paste a complete log back here by doing the following:

Start HijackThis and click the Do a system scan and save a log button to perform a scan and create a log file. When the scan is complete, Notepad will open up with the log file in it. While in Notepad, press Ctrl-A to select all text and then Ctrl-C to copy the text to the clipboard.

POST the log in this thread using the Add Reply button. Click in the data-entry window and press Ctrl-V to paste the log into the window. Add any other comments which you believe might be helpful in our analysis. and click the Add Reply button.

Thanks.

OT

Hi OT, here is the logfile again, rgds, twcookies

Logfile of HijackThis v1.99.1
Scan saved at 11:57:22 AM, on 5/27/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\SAGEM\SAGEM F@st800\DSLMON.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM F@st800\DSLMON.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {10ABC6DB-E091-4EAE-98DD-21B5A2460714} (DetInstaller Class) - http://www.pandasoftware.es/avchecker/cont...s/AvDetInst.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineS...er.cab31267.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1093816249441
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} (Anonymizer Anti-Spyware Scanner) - http://download.zonelabs.com/bin/promotion...ctor/WebAAS.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Hi twcookies. Your log is clean. Good job! How are things running? Any problems?

We have a couple of last steps to perform and then you're all set.

First, let's reset your hidden/system files and folders. System files are hidden for a reason and we don't want to have them openly available and susceptible to accidental deletion.

* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View tab.
* Under the Hidden files and folders heading UNSELECT Show hidden files and folders.
* CHECK the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.

Next, let's clean your restore points and set a new one:

Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
2. Restart your computer.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.

System Restore will now be active again.

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:

• SpywareBlaster to help prevent spyware from installing in the first place.
• SpywareGuard to catch and block spyware before it can execute.
• IESpy-Ad to block access to malicious websites so you cannot be redirected to them from an infected site or email.

You should also have a good firewall and a good antivirus application like the ones you are currently using. It is critical to have both a firewall and antivirus to protect your system and to keep them updated.

To keep your operating system up to date visit

• Microsoft Windows Update

monthly. And to keep your system clean run these free malware scanners

• AdAware SE Personal
  
• Spybot Search & Destroy

weekly, and be aware of what emails you open and websites you visit.

To learn more about how to protect yourself while on the internet read this article by Tony Klien: So how did I get infected in the first place?

Have a safe and happy computing day!

OT

OT, thanks a lot for all your help, everything seems stable now. When I get time I'd like to go back over all this and try and convince myself that I know what we did!!

Thanks again
twcookies

You're very welcome twcookies. I'm glad that we could help.

Now that your issues have been resolved I will close this topic. If you need it reopened for this same issue then please PM me. If you have any new issues in the future then please start a new topic.

Cheers.

Keep on computing!

OT