Yesterday, while browsing online, an error message came up saying that norton has encountered an error and the computer must restart. so i restarted the computer and then when i opend up the internet, many popups came up (popups such as antivirus 2009 and ads to buy products) and i couldn't even navigate because the website would just change. there was also an icon of the red windows shield in the icon tray on the bottom right giving off notices that '___ virus has been encountered on your computer, click here to fix it", but i did NOT click there because i suspect it to be a component of antivirus 2009. also, there was a desktop shortcut about porn, and whenever i tried dragging it into the recycle bin, it kept on coming back. eventually, after 5 tries, it finally went away. i shut my laptop and fell asleep. then, the next day, using the home computer, i downloaded superantispyware and MBAM to a USB and then installed it on my computer, all while my internet was disconnected (i had disconnected it last night). superantispyware showed these following infections:
Trojan.Vundo-Variant/Packaged-GEN (10)
Adware.Prun-A (2)
Trojan.Fake-Alert/Warning (3)
Unclassified.Unknown Origin (10)
Adware.Tracking Cookie (3)
Adware.Vundo Variant/Rel (2)
Adware.Vundo Variant (2)
it removed/quarantined them, but whenever the scan finised, a windows error message came up saying:
Generic Host Process for Win32 Services has encountered a problem and needs to close. It also said that the following files will be included in this error report: C:\DOCUME~1\Ownder\LOCALS~1\TempWERaf1e.dir00\svchost.exe.mdmp
C:\DOCUME~1\Ownder\LOCALS~1\TempWERaf1e.dir00\appcompat.txt
i did not send the error report
another error message came up saying DCOM Service Process Launcher sevice terminated unexpectedly
but this second error message does not come up now. after the computer restarted, i ran MBAM, and I have its log here:
Malwarebytes' Anti-Malware 1.31
Database version: 1456
Windows 5.1.2600 Service Pack 3
12/31/2008 2:30:42 PM
mbam-log-2008-12-31 (14-30-42).txt
Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 122252
Time elapsed: 30 minute(s), 50 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 5
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 7
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
C:\WINDOWS\system32\ukrhspcu.dll (Trojan.Vundo.H) -> Delete on reboot.
Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\instkey (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Track System (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\d004cda3 (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\prunnet (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\prunnet (Trojan.Agent) -> Quarantined and deleted successfully.
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
C:\WINDOWS\system32\ukrhspcu.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\ucpshrku.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\senekarsipfqjo.dll (Trojan.Seneka) -> Delete on reboot.
C:\Documents and Settings\Ownder\Local Settings\temp\xpre.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\seneka.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\senekadf.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\senekalog.dat (Trojan.Agent) -> Quarantined and deleted successfully.
Now norton 360 still doesnt work, and there are still popups, but not that many. the norton antivirus 2009 popup/notifications have gone away, and i can navigate the internet now. however, there is still a problem because whenever i run the scans, the windows error message about Win32 Services comes up. Help as soon as possible would be greatly appreciated.
THANKS!!