I need assistance and this site is highly recommended. I do not know a great deal about how computers work but I am very capable and willing to learn from other's experience.

Don't hesitate to post about your problem in our forums. Our friendly members will be more than willing to share their expertise and experience in this area if they can.
Just be a specific as you can be about what is happening, when it happens, and any error messages you receive.
Welcome to BC!
Regards,
John