Hello is this an XP PC ?
If you have Spybot. Please temporarily turn off teatimer by
FirstRight click Spybot in the System Tray
* Choose
Exit Spybot S&D Resident Second* Open Spybot S&D
* Click
Mode, check
Advanced Mode * Go To Left Panel, Click
Tools, then also in left panel, click
Resident * If your firewall raises a question, say
OK * Uncheck the box labeled
Resident Tea-Timer and OK any prompts.
* Use File, Exit to terminate Spybot
* Reboot your machine for the changes to take effect.
NEXT Run part one only of S!Ri's SmitfraudFix
Please download
SmitfraudFixDouble-click
SmitfraudFix.exeSelect option #1 -
Search by typing
1 and press "
Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.
Note :
process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.http://www.beyondlogic.org/consulting/proc...processutil.htmNEXT:
Please download
Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1alternate download link 2- Make sure you are connected to the Internet.
- Double-click on Download_mbam-setup.exe to install the application.
- When the installation begins, follow the prompts and do not make any changes to default settings.
- When installation has finished, make sure you leave both of these checked:
- Update Malwarebytes' Anti-Malware
- Launch Malwarebytes' Anti-Malware
- Then click Finish.
- MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
- On the Scanner tab:
- Make sure the "Perform Quick Scan" option is selected.
- Then click on the Scan button.
- If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
- The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
- When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
- Click OK to close the message box and continue with the removal process.
- Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
- Make sure that everything is checked, and click Remove Selected.
- When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
- The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
- Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.