Hi,

I don't know if I have a problem here or not, but here's what happens:

Every time I start up IE I get an alert from Trend Micro (Internet Security 2007) telling me I'm trying to connect to 'Intop.info/get_update2'. The alert is tagged as Spyware.

I've run spyware and virus checks and it shows up nothing. Any ideas what this is? A couple of times today I have found myself redirected but nothing else obviously wrong

All I can do at the moment is block access to Intop.info via trend mirco.

Can anyone help please?

Jimbo

What OS (Win 2K, XPsp1, XPsp2, Vista) are you using?

What specific scans/steps have you taken so far?

Hi,

Thanks for responding. In answer to your questions, I'm running XP SP2 and to date all I've done is run Trend Micro's spyware and virus scan which shows up nothing.

My PC knowledge is pretty limited so I haven't tried anything else so far. Presumably something is affecting IE as this warning message only happens when I start up IE.

Grateful for any helpor ideas!

Jimbo

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free

• Double-click SUPERAntiSypware.exe and use the default settings for installation.
• An icon will be created on your desktop. Double-click that icon to launch the program.
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
• Under the "Configuration and Preferences", click the Preferences... button.
• Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
• Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
  • Close browsers before scanning.
  • Scan for tracking cookies.
  • Terminate memory threats before quarantining.
• Click the "Close" button to leave the control center screen and exit the program.
• Do not run a scan just yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.

• Under Main "Select Files to Delete" choose: Select All.
• Click the Empty Selected button.
• If you use Firefox browser click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  If you would like to keep your saved passwords, please click No at the prompt.
• If you use Opera browser click Opera at the top and choose: Select All
• Click the Empty Selected button.
  If you would like to keep your saved passwords, please click No at the prompt.
• Click Exit on the Main menu to close the program.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:

• Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
• On the left, make sure you check C:\Fixed Drive.
• On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
• Make sure everything has a checkmark next to it and click "Next".
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
• If asked if you want to reboot, click "Yes" and reboot normally.
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the Statistics/Logs tab.
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Please copy and paste the Scan Log results in your next reply.
• Click Close to exit the program.

Hi,

Just did everything you suggested and it worked like a charm! Thanks very much for your assistance, I really am VERY VERY grateful.

I've copied in the scan log as requested in your instructions. (Means nothing to me!!)

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/04/2008 at 05:33 PM

Application Version : 4.15.1000

Core Rules Database Version : 3497
Trace Rules Database Version: 1488

Scan type : Complete Scan
Total Scan Time : 01:57:37

Memory items scanned : 155
Memory threats detected : 0
Registry items scanned : 4540
Registry threats detected : 26
File items scanned : 64090
File threats detected : 1

Trojan.Unclassified/BhoApp-B
HKLM\Software\Classes\CLSID\{32131238-5434-4234-4234-432432423432}
HKCR\CLSID\{32131238-5434-4234-4234-432432423432}
HKCR\CLSID\{32131238-5434-4234-4234-432432423432}
HKCR\CLSID\{32131238-5434-4234-4234-432432423432}\InprocServer32
HKCR\CLSID\{32131238-5434-4234-4234-432432423432}\InprocServer32#ThreadingModel
HKCR\CLSID\{32131238-5434-4234-4234-432432423432}\ProgID
HKCR\CLSID\{32131238-5434-4234-4234-432432423432}\Programmable
HKCR\CLSID\{32131238-5434-4234-4234-432432423432}\TypeLib
HKCR\CLSID\{32131238-5434-4234-4234-432432423432}\VersionIndependentProgID
C:\PROGRAM FILES\ALTCMD\ALTCMD32.DLL
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{32131238-5434-4234-4234-432432423432}

Trojan.VideoCach/Gen
HKCR\TypeLib\{A8954909-1F0F-41A5-A7FA-3B376D69E226}
HKCR\TypeLib\{A8954909-1F0F-41A5-A7FA-3B376D69E226}\1.0
HKCR\TypeLib\{A8954909-1F0F-41A5-A7FA-3B376D69E226}\1.0\0
HKCR\TypeLib\{A8954909-1F0F-41A5-A7FA-3B376D69E226}\1.0\0\win32
HKCR\TypeLib\{A8954909-1F0F-41A5-A7FA-3B376D69E226}\1.0\FLAGS
HKCR\TypeLib\{A8954909-1F0F-41A5-A7FA-3B376D69E226}\1.0\HELPDIR
HKCR\Interface\{967A494A-6AEC-4555-9CAF-FA6EB00ACF91}
HKCR\Interface\{967A494A-6AEC-4555-9CAF-FA6EB00ACF91}\ProxyStubClsid
HKCR\Interface\{967A494A-6AEC-4555-9CAF-FA6EB00ACF91}\ProxyStubClsid32
HKCR\Interface\{967A494A-6AEC-4555-9CAF-FA6EB00ACF91}\TypeLib
HKCR\Interface\{967A494A-6AEC-4555-9CAF-FA6EB00ACF91}\TypeLib#Version
HKCR\Interface\{9692BE2F-EB8F-49D9-A11C-C24C1EF734D5}
HKCR\Interface\{9692BE2F-EB8F-49D9-A11C-C24C1EF734D5}\ProxyStubClsid
HKCR\Interface\{9692BE2F-EB8F-49D9-A11C-C24C1EF734D5}\ProxyStubClsid32
HKCR\Interface\{9692BE2F-EB8F-49D9-A11C-C24C1EF734D5}\TypeLib
HKCR\Interface\{9692BE2F-EB8F-49D9-A11C-C24C1EF734D5}\TypeLib#Version

Thanks again,
Jimbo

One last question.....

I assume I should use the manage quarantine option and delete all these files?

Yes, you can delete them.

Then if there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:

• Go to Start > Programs > Accessories > System Tools and click "System Restore".
• Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
• Then use Disk Cleanup to remove all but the most recently created Restore Point.
• Go to Start > Run and type: Cleanmgr
• Click "Ok".
• Click the "More Options" Tab.
• Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.