Hi Support Team,
I have a problem with a desktop computer that will not connect to the internet. When it comes up with the 'Internet Explorer cannot display the webpage' I clicked on the Diagnose Connection Problems link I come up with Winsock Diagnostic. The diagnostic states:
info - Error attempting to validate the Winsock base providers:2
error - Not all base service provider entries could be found in the wisock catalog. A reset is needed.
info - Redirecting user to support call
This is a friends computer and they state that they had a virus, that they removed the virus and that they have reformatted the drive and reloaded windows XP back on. Could you please offer any suggestion on how to fix this. I tried the Microsoft knowledge base and a suggestion of running the command prompt netsh winsock reset in Run > CMD >. I have also attempted the following command netsh int ip reset a.txt based on other forums postings I have seen on the internet (using another computer of course).
Not sure if this helps also, but when I click on Network Connections and then double click on the Local Area Connection icon (under the heading LAN or High Speed Internet), it shows the status of Connected, Duration is ticking along, and Speed is 100/0 Mbps. The packets sent and received seem to be going up but variously by a count of 1 every few seconds to a few minutes (very slow). The TCP/IP are set to 'Obtain an IP address automatically' and 'Obtain DNS server address automatically'. The computer is running Internet Explorer 7. Hopefully this little bit of information helps (I'm not sure).
I believe that it might not be a modem/router problem as I can run other computers on the same network with the same ethernet cable and can get an internet connection no worries. Also, if I go into Safe Mode with Networking, I do actually get an internet connection that works.
Also something which is quite bizarre is that even though I can not get an internet connection on this PC, this afternoon the Microsoft Automatic Update loaded on a couple of new fixes. I'm not sure how that happens.
It was also suggested by a colleague to 'ping' the router (a Dlink DI-704P broadband router). After a bit of research I found out how to do this and received the following:
Pinging xxx.xxx.x.x with 32 bytes of data:
Reply from xxx.xxx.x.x: bytes=32 time<1ms TTL=64
Reply from xxx.xxx.x.x: bytes=32 time<1ms TTL=64
Reply from xxx.xxx.x.x: bytes=32 time<1ms TTL=64
Reply from xxx.xxx.x.x: bytes=32 time<1ms TTL=64
Ping statistics for xxx.xxx.x.x:
Packets: Sent = 4, Received = 4, Lost = 0 <0% loss>,
Approximate round trip times in milli-seconds:
Minimum - 0ms, Maximum - 0ms, Average - 0ms
Not sure what it means but I figure that it means that it found the router and returned a reply. Is this correct?
I'm not very technical so if you could walk me through any steps required to attempt to fix this problem it would be very much appreciated.
Thank you,
Asharper