1. Download
ATF cleaner (by Atribune)
Doubleclick ATF cleaner to start the program.
At the tab "Main", place a mark at
Select All.
Klick the button
Empty Selected.
If you use FireFox:
Klick at the tab "Firefox", place a mark at
Select All.
I you would keep the stored passwords in FireFox, please choose "No" at the window that opens.
(This deletes the mark at "Firefox saved passwords")
Klick the button
Empty Selected.
If you use Opera:
Klick the tab "Opera", place a mark at
Select All.
I you would keep the stored passwords in Opera, please choose "No" at the window that opens.
Klick the button
Empty Selected.
Ga to the tab "Main" and click the button
Exit to close the program.
2. Download the next programs, but do nothing more than that:
- 1. If you don't have any anti-virus program installed, please install one of the following free anti-virus programs:
- 2. If you don't have any firewall present, please download one, or enable your Windows Firewall. I recommend these when you want to download one:
- If you don't have the next programs, download them too:
3. Install the programs that are advised in step 2, and update them.
4. Restart your computer in Safe Mode. See
here for a tutorial how to do this.
5. Scan with the next programs:
- Your anti-virusscanner
- Spybot S&D
- Ad-Aware
- Windows Defender
- MalwareBytes' Anti-Malware
Post the results in your next answer
6. Restart your computer again, but now in
Normal Mode.
7. Go to
Kaspersky Online Scanner.
Klick at the button
Accept.
This scanner is only compatible with
Internet Explorer 6 and higher !!
It could be you must click at a yellow beam to activate ActiveX files that Kaspersky needs to run and download.
Accept this.
- The program will now start downloading the latest definition files. After this you need to click Next.
- Than click Scan Settings.
Beneath the text Scan using the following antivirus database: you need to choose the second option: extended - protect your .....
Beneath the text Scan options: you need to check the following boxes: Scan Archives .... and Scan Mail Bases .... - Than click OK.
- Now start the scan by clicking the text My Computer.

Note that this scan may take a while. - When the scan is finished, you'll get the option to save the scan report.
Click at the button Save Report As. Save the report at your Desktop with the name kavscan.txt
Post this report in you next reply.
8. Now, post the logs/results in your next answer. Tell which problems you still have. I need the following reports:
- The results of your anti-virus program
- Spybot S&D
- Ad-Aware
- Windows Defender
- Kaspersky Online Scan
Good luck.