I have done everything I know how to do to fix my problem, including following some advice from your website but I have had no luck. I hope someone here has a thought or two that may help out.
PROBLEM:
Either immediately upon starting Internet Explorer (or Mozilla Firefox) or after being online for hours, I will notice that all web pages take a long time to load. If I do a speed test on a site like Speakeasy.net, there is no decrease shown in either my upload or download speed. However, if I check on my Self-Healing Internet program from my IP it tells me that I have anywhere from 19 to 67 active internet connections. I have confirmed this information to be accurate by following advice and typing in NETSTAT from the DOS prompt.
SYSTEM:
Acer Aspire AST660 Pentium 4, 1.5 GB memory, 160 GB hard disk. OS Windows XP Media Center Edition Version 2002 Service Pack 2. Internet is Rogers Cable Express Hi-Speed (7MBps down, 512 kBps up)
ACTIONS TAKEN/RESULTS:
1) First thing I did was contact Rogers and ask for help to see if it was a problem on their end. It is not. They said the problem could be caused by running peer to peer services, running a server from home and using newsgroups or newsreaders. I do none of those things.
2) Next thing I did was eliminate as many potential problems as possible. I turned off all extra toolbars, closed anything on the Taskbar that wasn't needed, used a program to see the start up processes and using the list on this website I shut off any that were not needed.
3) Then I used a few virus/spyware programs. I ran scans with the most up to date virus definitions using AdAware 2007, Norton Antivirus (which runs 24/7 with a firewall on my computer), Spybot Search & Destroy, housecall.trendmicro.com online scan and lastly Malwarebytes' Anti-Malware. Most of these programs just found tracking cookies. House Calls found one adware from zedo.com that I deleted. The Anti-Malware program found 2 things and I only deleted one because of some conflicting advice on here about whether or not I should. This is the one I left alone
C:\WINDOWS\system32\KCMDNIns.exe (Trojan.Inject) and this is the one I removed HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINDOWS\system32\KCMDNIns.exe (Trojan.Inject). One note, although it was recommended to me to run my programs in safe mode, the ones I had at that time could not be run in safe mode as they required an internet connection. I will try running the Anti-Malware in safe mode when I am done here.
4) I also did a lot of cleaning up and rearranging. I deleted all the games my 5 year old downloaded from nickjr.com. I ran a scandisk/checkdisk. I defragged my computer.
The list of things I have tried doesn't look that big once I type it up but I have been trying very hard to fix this problem. I have a decent computer knowledge but am not an expert by any means and I am not comfortable fiddling with the Registry because I know little about it.
Any help would be appreciated! I have no idea how all of these connections pop up but it sure is driving me crazy!!
Thank you.