I need help!

I clicked a link that I obviously shouldn't have on a website and IE closed. When I opened a new window the screen said my security settings were wrong. I went into internet options and reset them. I tried to run Norton but got an error screen saying "unable to start the integrator. Please reboot and try again."
I rebooted my computer and got the same errors. Whenever I reboot my IE security settings are changed again and I constantly have a windows explorer error pop up saying "Windows Explorer has encountered a problem and needs to close."
I ran an online Panda scan which marked a file suspicious with the name ftp34.dll
I googled the problems and found you guys again(needed help a couple years ago).

Deckard's System Scanner v20071014.68
Run by Diva on 2008-05-24 19:37:43
Computer is in Normal Mode.
--------------------------------------------------------------------------------



-- HijackThis (run as Diva.exe) ------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:39:14 PM, on 5/24/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Documents and Settings\LocalService\cftmon.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\dwwin.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Documents and Settings\Diva\Desktop\dss.exe
C:\DOCUME~1\Diva\Desktop\Diva.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [ntuser] C:\WINDOWS\system32\drivers\spools.exe
O4 - HKLM\..\Run: [autoload] C:\Documents and Settings\Diva\cftmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ntuser] C:\WINDOWS\system32\drivers\spools.exe
O4 - HKCU\..\Run: [autoload] C:\Documents and Settings\Diva\cftmon.exe
O4 - HKUS\S-1-5-18\..\Run: [ntuser] C:\WINDOWS\system32\drivers\spools.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [autoload] C:\Documents and Settings\LocalService\cftmon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ntuser] C:\WINDOWS\system32\drivers\spools.exe (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O16 - DPF: {05E0D4E9-A832-4886-B443-3729E04B3704} (Living Picture Player) - http://www.gamewaredevelopment.co.uk/cab/livingpicturex.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/u...can_unicode.cab
O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
O16 - DPF: {4CCA4E6B-9259-11D9-AC6E-444553544200} (FixController Control) - http://h30155.www3.hp.com/ediags/dd/instal...tallMgr_v01.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo...otoUploader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {EFAEF0E4-F044-4D57-9900-1C3FF18524C9} (AV Class) - http://www.pcpitstop.com/antivirus/PitPav.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NMIndexingService - Unknown owner - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe (file missing)
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Task Scheduler (Schedule) - Unknown owner - C:\WINDOWS\system32\drivers\spools.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 8062 bytes

-- Files created between 2008-04-24 and 2008-05-24 -----------------------------

2008-05-24 03:04:06 0 d-------- C:\Documents and Settings\All Users\Application Data\Kaspersky Lab
2008-05-24 03:04:03 0 d-------- C:\WINDOWS\system32\Kaspersky Lab
2008-05-24 03:04:02 0 d-------- C:\WINDOWS\LastGood
2008-05-23 19:06:03 0 d-------- C:\Program Files\PCPitstop
2008-05-23 12:03:13 0 d-------- C:\Program Files\Panda Security
2008-05-23 09:16:24 5120 --a------ C:\Documents and Settings\LocalService\ftp34.dll
2008-05-23 09:16:24 34816 --a------ C:\Documents and Settings\LocalService\cftmon.exe
2008-05-23 09:09:45 6640 --a------ C:\Documents and Settings\Diva\mpr.dat
2008-05-23 09:09:44 6640 --a------ C:\Documents and Settings\Diva\mpr2.dat
2008-05-23 09:09:43 5120 --a------ C:\WINDOWS\system32\ftp34.dll
2008-05-23 09:09:42 34816 --a------ C:\WINDOWS\system32\drivers\spools.exe
2008-05-23 09:09:42 5120 --a------ C:\Documents and Settings\Diva\ftp34.dll
2008-05-23 09:09:42 34816 --a------ C:\Documents and Settings\Diva\cftmon.exe
2008-05-17 00:43:01 0 d-------- C:\Documents and Settings\All Users\Application Data\namesuppressed
2008-05-04 14:09:16 0 d-------- C:\Documents and Settings\Diva\Application Data\acccore
2008-05-04 13:58:21 0 d-------- C:\Program Files\Common Files\AOL
2008-05-04 13:58:06 0 d-------- C:\Program Files\AIM6
2008-04-24 13:44:43 0 d-------- C:\gmax
2008-04-24 13:21:50 0 d-------- C:\Documents and Settings\Diva\Application Data\MilkShape 3D 1.x.x


-- Find3M Report ---------------------------------------------------------------

2008-05-23 21:59:27 0 d-------- C:\Program Files\Common Files
2008-05-23 15:34:04 0 d-------- C:\Program Files\Common Files\Symantec Shared
2008-05-22 00:17:56 0 d-------- C:\Program Files\Conquer 2.0
2008-05-16 00:47:38 0 d-------- C:\Documents and Settings\Diva\Application Data\uTorrent
2008-05-12 12:59:51 0 d-------- C:\Program Files\CodeTwister
2008-05-12 12:59:04 0 d-------- C:\Program Files\e frontier
2008-05-12 11:44:57 0 d-------- C:\Program Files\CrossDresser2
2008-05-04 13:48:12 0 d-------- C:\Program Files\DivX
2008-04-21 20:58:37 0 d-------- C:\Program Files\Macromedia
2008-04-21 20:23:28 0 d--h----- C:\Program Files\InstallShield Installation Information
2008-04-21 20:18:27 0 d-------- C:\Program Files\BC Divorce Forms
2008-03-25 18:46:46 0 d-------- C:\Documents and Settings\Diva\Application Data\ATI
2008-03-25 18:41:25 0 d-------- C:\Program Files\ATI Technologies
2008-03-25 18:39:50 0 d-------- C:\Program Files\Common Files\ATI Technologies


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [04/13/2006 02:20 PM]
"Symantec NetDriver Monitor"="C:\PROGRA~1\SYMNET~1\SNDMon.exe" [11/18/2006 12:53 PM]
"ATICCC"="C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe" [09/25/2006 09:12 AM]
"ntuser"="C:\WINDOWS\system32\drivers\spools.exe" [05/23/2008 09:09 AM]
"autoload"="C:\Documents and Settings\Diva\cftmon.exe" [05/23/2008 09:09 AM]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [06/23/2007 10:41 AM]
"ntuser"="C:\WINDOWS\system32\drivers\spools.exe" [05/23/2008 09:09 AM]
"autoload"="C:\Documents and Settings\Diva\cftmon.exe" [05/23/2008 09:09 AM]

[HKEY_USERS\.default\software\microsoft\windows\currentversion\run]
"ntuser"=C:\WINDOWS\system32\drivers\spools.exe
"autoload"=C:\Documents and Settings\LocalService\cftmon.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Reader Speed Launch.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Adobe Reader Speed Launch.lnk
backup=C:\WINDOWS\pss\Adobe Reader Speed Launch.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk
backup=C:\WINDOWS\pss\HP Digital Imaging Monitor.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Image Zone Fast Start.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HP Image Zone Fast Start.lnk
backup=C:\WINDOWS\pss\HP Image Zone Fast Start.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Office.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Microsoft Office.lnk
backup=C:\WINDOWS\pss\Microsoft Office.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Aim6]


[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}]
"C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Component Manager]
"C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Software Update]
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NeroFilterCheck]
C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
"C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\swg]
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\updateMgr]
"C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1




-- End of Deckard's System Scanner: finished at 2008-05-24 19:40:16 ------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:39:14 PM, on 5/24/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Documents and Settings\LocalService\cftmon.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\dwwin.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Documents and Settings\Diva\Desktop\dss.exe
C:\DOCUME~1\Diva\Desktop\Diva.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [ntuser] C:\WINDOWS\system32\drivers\spools.exe
O4 - HKLM\..\Run: [autoload] C:\Documents and Settings\Diva\cftmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ntuser] C:\WINDOWS\system32\drivers\spools.exe
O4 - HKCU\..\Run: [autoload] C:\Documents and Settings\Diva\cftmon.exe
O4 - HKUS\S-1-5-18\..\Run: [ntuser] C:\WINDOWS\system32\drivers\spools.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [autoload] C:\Documents and Settings\LocalService\cftmon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ntuser] C:\WINDOWS\system32\drivers\spools.exe (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O16 - DPF: {05E0D4E9-A832-4886-B443-3729E04B3704} (Living Picture Player) - http://www.gamewaredevelopment.co.uk/cab/livingpicturex.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/u...can_unicode.cab
O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
O16 - DPF: {4CCA4E6B-9259-11D9-AC6E-444553544200} (FixController Control) - http://h30155.www3.hp.com/ediags/dd/instal...tallMgr_v01.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo...otoUploader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {EFAEF0E4-F044-4D57-9900-1C3FF18524C9} (AV Class) - http://www.pcpitstop.com/antivirus/PitPav.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NMIndexingService - Unknown owner - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe (file missing)
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Task Scheduler (Schedule) - Unknown owner - C:\WINDOWS\system32\drivers\spools.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 8062 bytes

Saturday, May 24, 2008 7:28:20 PM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 24/05/2008
Kaspersky Anti-Virus database records: 799612


Scan Settings
Scan using the following antivirus database extended
Scan Archives true
Scan Mail Bases true

Scan Target My Computer
C:\
D:\
E:\

Scan Statistics
Total number of scanned objects 348923
Number of viruses found 3
Number of infected objects 29
Number of suspicious objects 0
Duration of the scan process 02:38:47

Infected Object Name Virus Name Last Action
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\2008-05-24_Log.ALUSchedulerSvc.LiveUpdate Object is locked skipped

C:\Documents and Settings\Diva\Cookies\index.dat Object is locked skipped

C:\Documents and Settings\Diva\Desktop\MY DESKTOP\BURN2\CD24.rar/CrossDresser2.4 - Installer.exe Infected: not-a-virus:FraudTool.Win32.MasterAntiVirus.a skipped

C:\Documents and Settings\Diva\Desktop\MY DESKTOP\BURN2\CD24.rar RAR: infected - 1 skipped

C:\Documents and Settings\Diva\Desktop\MY DESKTOP\BURN2\CrossDresser3.0-Full-Installer.zip/CrossDresser3.0 Full - Installer.exe Infected: not-a-virus:FraudTool.Win32.MasterAntiVirus.a skipped

C:\Documents and Settings\Diva\Desktop\MY DESKTOP\BURN2\CrossDresser3.0-Full-Installer.zip ZIP: infected - 1 skipped

C:\Documents and Settings\Diva\Desktop\MY DESKTOP\BURN2\CrossDresser3.0.1-Patch-Installer.zip/CrossDresser3.0.1-Patch-Installer.exe Infected: not-a-virus:FraudTool.Win32.MasterAntiVirus.a skipped

C:\Documents and Settings\Diva\Desktop\MY DESKTOP\BURN2\CrossDresser3.0.1-Patch-Installer.zip ZIP: infected - 1 skipped

C:\Documents and Settings\Diva\Desktop\MY DESKTOP\poser\Crossdresser new\Renderosity - 58051 - EvilInnocence - CrossDresser2.1 Installer.zip/CrossDresser2.1 Installer.exe Infected: not-a-virus:FraudTool.Win32.MasterAntiVirus.a skipped

C:\Documents and Settings\Diva\Desktop\MY DESKTOP\poser\Crossdresser new\Renderosity - 58051 - EvilInnocence - CrossDresser2.1 Installer.zip ZIP: infected - 1 skipped

C:\Documents and Settings\Diva\ftp34.dll Infected: Trojan-Downloader.Win32.Small.vrw skipped

C:\Documents and Settings\Diva\Local Settings\Application Data\ApplicationHistory\CLI.EXE.c88dbd71.ini.inuse Object is locked skipped

C:\Documents and Settings\Diva\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\Diva\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\Diva\Local Settings\History\History.IE5\index.dat Object is locked skipped

C:\Documents and Settings\Diva\Local Settings\History\History.IE5\MSHist012008052420080525\index.dat Object is locked skipped

C:\Documents and Settings\Diva\Local Settings\Temp\11101A6.dmp Object is locked skipped

C:\Documents and Settings\Diva\Local Settings\Temp\Perflib_Perfdata_10c.dat Object is locked skipped

C:\Documents and Settings\Diva\Local Settings\Temp\Perflib_Perfdata_210.dat Object is locked skipped

C:\Documents and Settings\Diva\Local Settings\Temp\Perflib_Perfdata_4c8.dat Object is locked skipped

C:\Documents and Settings\Diva\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped

C:\Documents and Settings\Diva\My Documents\Downloads\3DHAHomeDesignSE6-dm.exe Infected: not-a-virus:AdWare.Win32.Trymedia.b skipped

C:\Documents and Settings\Diva\My Documents\Downloads\Tools\Crossdresser\CrossDresser2.5.1 - Installer\CrossDresser2.5.1 - Installer.exe Infected: not-a-virus:FraudTool.Win32.MasterAntiVirus.a skipped

C:\Documents and Settings\Diva\My Documents\Downloads\Tools\Crossdresser\CrossDresser2.5.1 - Installer.zip/CrossDresser2.5.1 - Installer.exe Infected: not-a-virus:FraudTool.Win32.MasterAntiVirus.a skipped

C:\Documents and Settings\Diva\My Documents\Downloads\Tools\Crossdresser\CrossDresser2.5.1 - Installer.zip ZIP: infected - 1 skipped

C:\Documents and Settings\Diva\NTUSER.DAT Object is locked skipped

C:\Documents and Settings\Diva\ntuser.dat.LOG Object is locked skipped

C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped

C:\Documents and Settings\LocalService\ftp34.dll Infected: Trojan-Downloader.Win32.Small.vrw skipped

C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped

C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped

C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped

C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped

C:\Documents and Settings\NetworkService\Cookies\index.dat Object is locked skipped

C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\NetworkService\Local Settings\History\History.IE5\index.dat Object is locked skipped

C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped

C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped

C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcrst.dll Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SNDALRT.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SNDCON.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SNDDBG.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SNDFW.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SNDIDS.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SNDSYS.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SPPolicy.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SPStart.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SPStop.log Object is locked skipped

C:\Program Files\e frontier\Poser 7\CrossDresser2.2 - Installer.exe Infected: not-a-virus:FraudTool.Win32.MasterAntiVirus.a skipped

C:\Program Files\e frontier\Poser 7\CrossDresser2.2 - Patch Installer.exe Infected: not-a-virus:FraudTool.Win32.MasterAntiVirus.a skipped

C:\Program Files\Norton AntiVirus\AVApp.log Object is locked skipped

C:\Program Files\Norton AntiVirus\AVError.log Object is locked skipped

C:\Program Files\Norton AntiVirus\AVVirus.log Object is locked skipped

C:\RECYCLER\S-1-5-21-73586283-113007714-1801674531-1004\Dc138.0-Full-Installer\CrossDresser3.0 Full - Installer.exe Infected: not-a-virus:FraudTool.Win32.MasterAntiVirus.a skipped

C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped

C:\System Volume Information\_restore{6146B18D-B7D3-4D71-8B87-856D6722BDF4}\RP597\A0074953.dll Infected: Trojan-Downloader.Win32.Small.vrw skipped

C:\System Volume Information\_restore{6146B18D-B7D3-4D71-8B87-856D6722BDF4}\RP597\A0074954.dll Infected: Trojan-Downloader.Win32.Small.vrw skipped

C:\System Volume Information\_restore{6146B18D-B7D3-4D71-8B87-856D6722BDF4}\RP597\A0075953.dll Infected: Trojan-Downloader.Win32.Small.vrw skipped

C:\System Volume Information\_restore{6146B18D-B7D3-4D71-8B87-856D6722BDF4}\RP597\A0075954.dll Infected: Trojan-Downloader.Win32.Small.vrw skipped

C:\System Volume Information\_restore{6146B18D-B7D3-4D71-8B87-856D6722BDF4}\RP597\A0075955.dll Infected: Trojan-Downloader.Win32.Small.vrw skipped

C:\System Volume Information\_restore{6146B18D-B7D3-4D71-8B87-856D6722BDF4}\RP597\A0075960.dll Infected: Trojan-Downloader.Win32.Small.vrw skipped

C:\System Volume Information\_restore{6146B18D-B7D3-4D71-8B87-856D6722BDF4}\RP597\A0075961.dll Infected: Trojan-Downloader.Win32.Small.vrw skipped

C:\System Volume Information\_restore{6146B18D-B7D3-4D71-8B87-856D6722BDF4}\RP597\A0075964.dll Infected: Trojan-Downloader.Win32.Small.vrw skipped

C:\System Volume Information\_restore{6146B18D-B7D3-4D71-8B87-856D6722BDF4}\RP597\A0075983.dll Infected: Trojan-Downloader.Win32.Small.vrw skipped

C:\System Volume Information\_restore{6146B18D-B7D3-4D71-8B87-856D6722BDF4}\RP597\A0075984.dll Infected: Trojan-Downloader.Win32.Small.vrw skipped

C:\System Volume Information\_restore{6146B18D-B7D3-4D71-8B87-856D6722BDF4}\RP597\A0075985.dll Infected: Trojan-Downloader.Win32.Small.vrw skipped

C:\System Volume Information\_restore{6146B18D-B7D3-4D71-8B87-856D6722BDF4}\RP597\change.log Object is locked skipped

C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped

C:\WINDOWS\pfirewall.log Object is locked skipped

C:\WINDOWS\SoftwareDistribution\EventCache\{65C4673E-71B8-401B-A3D1-604234F055F6}.bin Object is locked skipped

C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped

C:\WINDOWS\Sti_Trace.log Object is locked skipped

C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped

C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped

C:\WINDOWS\system32\config\ACEEvent.evt Object is locked skipped

C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\default Object is locked skipped

C:\WINDOWS\system32\config\default.LOG Object is locked skipped

C:\WINDOWS\system32\config\Internet.evt Object is locked skipped

C:\WINDOWS\system32\config\SAM Object is locked skipped

C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped

C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\SECURITY Object is locked skipped

C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped

C:\WINDOWS\system32\config\software Object is locked skipped

C:\WINDOWS\system32\config\software.LOG Object is locked skipped

C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\system Object is locked skipped

C:\WINDOWS\system32\config\system.LOG Object is locked skipped

C:\WINDOWS\system32\ftp34.dll Infected: Trojan-Downloader.Win32.Small.vrw skipped

C:\WINDOWS\system32\h323log.txt Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped

C:\WINDOWS\wiadebug.log Object is locked skipped

C:\WINDOWS\wiaservc.log Object is locked skipped

C:\WINDOWS\WindowsUpdate.log Object is locked skipped

Scan process completed.

Hi,judibug,

Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :

• Restart your computer
  
• After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  
• Instead of Windows loading as normal, the Advanced Options Menu should appear;
  
• Select the first option, to run Windows in Safe Mode, then press Enter.
  
• Choose your usual account.
  
• Open the extracted SDFix folder and double click RunThis.bat to start the script.
  
• Type Y to begin the cleanup process.
  
• It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
  
• Press any Key and it will restart the PC.
  
• When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  
• Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
  (Report.txt will also be copied to Clipboard ready for posting back on the forum).
  
• Finally paste the contents of the Report.txt back on the forum with a new HijackThis log

dan

Here is the report from SDFIX and a new HijackThis log...


SDFix: Version 1.185
Run by Diva on Sun 05/25/2008 at 10:57 AM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Windows Registry Values
Restoring Windows Default Hosts File
Restoring Default Schedule Service Path

Rebooting


Checking Files :

Trojan Files Found:

C:\Documents and Settings\Diva\cftmon.exe - Deleted
C:\Documents and Settings\LocalService\cftmon.exe - Deleted
C:\WINDOWS\system32\drivers\spools.exe - Deleted





Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-05-25 11:42:11
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\MSN Messenger\\msncall.exe"="C:\\Program Files\\MSN Messenger\\msncall.exe:*:Enabled:Windows Live Messenger 8.0 (Phone)"
"C:\\Program Files\\uTorrent\\utorrent.exe"="C:\\Program Files\\uTorrent\\utorrent.exe:*:Enabled:æTorrent"
"C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"="C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe:*:Enabled:AOL Loader"
"C:\\Program Files\\Curious Labs\\Poser 6\\Poser.exe"="C:\\Program Files\\Curious Labs\\Poser 6\\Poser.exe:*:Enabled:Poser executable file"
"C:\\Program Files\\Internet Explorer\\iexplore.exe"="C:\\Program Files\\Internet Explorer\\iexplore.exe:*:Enabled:Internet Explorer"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"
"C:\\Program Files\\Skype\\Phone\\Skype.exe"="C:\\Program Files\\Skype\\Phone\\Skype.exe:*:Enabled:Skype"
"C:\\Program Files\\e frontier\\Poser 7\\Poser.exe"="C:\\Program Files\\e frontier\\Poser 7\\Poser.exe:*:Enabled:Poser executable file"
"C:\\Program Files\\AIM6\\aim6.exe"="C:\\Program Files\\AIM6\\aim6.exe:*:Enabled:AIM"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\MSN Messenger\\msncall.exe"="C:\\Program Files\\MSN Messenger\\msncall.exe:*:Enabled:Windows Live Messenger 8.0 (Phone)"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"

Remaining Files :


File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Sat 24 Feb 2007 848 A.SH. --- "C:\WINDOWS\system32\KGyGaAvL.sys"
Sat 18 Nov 2006 110,592 A..H. --- "C:\Program Files\Plan3D\Floorplanner\InstallUpdater.dll"
Fri 15 Dec 2006 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"
Wed 4 Aug 2004 73,728 A.SH. --- "C:\WINDOWS\RegisteredPackages\{DD90D410-1823-43EB-9A16-A2331BF08799}$BACKUP$\System\wmplayer.exe"
Thu 8 May 2008 0 A..H. --- "C:\WINDOWS\SoftwareDistribution\Download\385cb67dda0ffd4dea8c0d990dc65796\BIT3.tmp"
Tue 25 Mar 2008 12,029,264 A..H. --- "C:\WINDOWS\SoftwareDistribution\Download\d3894060077e055ab013d5f0ef231efd\BIT1.tmp"

Finished!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:01:58 PM, on 5/25/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Documents and Settings\Diva\Desktop\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O16 - DPF: {05E0D4E9-A832-4886-B443-3729E04B3704} (Living Picture Player) - http://www.gamewaredevelopment.co.uk/cab/livingpicturex.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/u...can_unicode.cab
O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
O16 - DPF: {4CCA4E6B-9259-11D9-AC6E-444553544200} (FixController Control) - http://h30155.www3.hp.com/ediags/dd/instal...tallMgr_v01.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo...otoUploader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {EFAEF0E4-F044-4D57-9900-1C3FF18524C9} (AV Class) - http://www.pcpitstop.com/antivirus/PitPav.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NMIndexingService - Unknown owner - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe (file missing)
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 7356 bytes

Sorry for delay,trying to keep everyone happy.

Optional - VIEWPOINT MANAGER
Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546
Additional info:Here
I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.

• Viewpoint
• Viewpoint Manager
• Viewpoint Media Player
• Viewpoint Toolbar

Your call.

___________________

To provide a satisfying consumer experience and to operate effectively, the Viewpoint Media Player periodically sends information to servers at Viewpoint.
Each installation of the Viewpoint Media Player is identifiable to Viewpoint via a Customer Unique Identifier (CUID), an alphanumeric identifier embedded in the Viewpoint Media Player.
The Viewpoint Media Player randomly generates the CUID during installation and uses it to indicate a unique installation of the product. A CUID is never connected to a user's name, email address, or other personal contact information.
CUIDs are used for the sole purpose of filtering redundant information. Each of these information exchanges occurs anonymously.'



Make a uninstall list using HijackThis
To access the Uninstall Manager you would do the following:

1. Start HijackThis
2. Click on the Config button
3. Click on the Misc Tools button
4. Click on the Open Uninstall Manager button.

You will now be presented with a screen similar to the one below:



5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here on your next reply.

Thanks dan

Here's the list...and no worries on any delays, I'm just so greatful that you guys are here to help...


Ad-Aware SE Personal
Adobe Flash Player ActiveX
Adobe Reader 7.0.8
AIM 6
Alien Skin Eye Candy 5 Impact
Alien Skin Eye Candy 5 Nature
Alien Skin Eye Candy 5 Textures
Alien Skin Xenofex 2.0
ATI - Software Uninstall Utility
ATI Catalyst Control Center
ATI Display Driver
ATI HydraVision
ATI Parental Control & Encoder
AVIVO Codecs
Belarc Advisor 7.2
BVH_VDayContest_Outfit 2.0
BVH_VDayContest_Set 2.0
BVHA3 SheDevil II 2.0
BVHTG ToXic II
BVHTG Vampirella 2
BVHV3 ToXic II
BVHV3 Vampirella 2
ccCommon
Codec Pack - All In 1 6.0.3.0
Conquer 2.0
Corel Paint Shop Pro X
Dan Elwell's Broadband Speed Test
Dell ResourceCD
Eye Candy 4000
Google Toolbar for Internet Explorer
Guild Wars
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB896344)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
HP Driver Diagnostics
HP Image Zone 4.2
HP PSC & OfficeJet 4.2
HP Software Update
IKEA HomePlanner Kitchen
Intel® 537EP V9x DF PCI Modem
Intel® PRO Network Adapters and Drivers
Internet Worm Protection
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 9
Kaspersky Online Scanner
LiveReg (Symantec Corporation)
LiveUpdate 3.0 (Symantec Corporation)
MAT Pose Edit 3.1.3 beta 3
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office XP Professional with FrontPage
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
namesuppressed Plaid Lite
neroxml
Norton AntiVirus 2005
Norton AntiVirus 2005 (Symantec Corporation)
Norton AntiVirus Help
Norton AntiVirus Parent MSI
Norton AntiVirus SYMLT MSI
Norton WMI Update
overland
P3dO Explorer (remove only)
Paint Shop Pro 7 ESD
Panda ActiveScan 2.0
PCPitstop Panda AntiVirus Scan (remove only)
Plan3D
Plan3D
Poser 7
quick3D Professional [shareware]
QuickTime Alternative 1.47
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB948881)
Security Update for Windows XP (KB950749)
Sony USB Driver
SPBBC
Symantec
Symantec Script Blocking Installer
SymNet
The Tailor 1.61
Uninstall Mystical
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920342)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
V3 texture 01
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Live Messenger
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Format SDK Hotfix - KB891122
Windows Media Player 11
Windows Media Player 11
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
WinRAR archiver
WinWay Resume Deluxe

Download OTMoveIt2 by Old Timer and save it to your Desktop.

• Double-click OTMoveIt2.exe to run it.
  
• Copy the lines in the codebox below.

• Return to OTMoveIt2, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.

• Click the red Moveit! button.
  
• Copy everything in the Results window (under the green bar), and paste it in your next reply.
  
• Close OTMoveIt2

: Malwarebytes' Anti-Malware :

Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform full scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\\Documents and Settings\\Username\\Application Data\\Malwarebytes\\Malwarebytes' Anti-Malware\\Logs\\mbam-log-date (time).txt

Note for Vista Users: Eset is compatible but Internet Explorer must be run as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.

Please go to Eset website to perform an online scan. Please use Internet Explorer as it uses ActiveX.

1. Check (tick) this box: YES, I accept the Terms of Use.
   
2. Click on the Start button next to it.
   
3. When prompted to run ActiveX. click Yes.
   
4. You will be asked to install an ActiveX. Click Install.
   
5. Once installed, the scanner will be initialized.
   
6. After the scanner is initialized, click Start.
   
7. Uncheck (untick) Remove found threats box.
   
8. Check (tick) Scan unwanted applications.
   
9. Click on Scan.
   
10. It will start scanning. Please be patient.
    
11. Once the scan is done, you will find a log in C:\Program Files\esetonlinescanner\log.txt. Please post this log in your next reply.

Update Java Runtime Environment (JRE)


Your JRE is out of date. The current version is Java Runtime Environment (JRE) 6 Update 6.

1. Click on Start > Control Panel and double click on Add/Remove Programs. Locate J2SE Runtime Environment 5.0 Update 10 and click on Change/Remove to uninstall it.
   
2. Repeat for these old versions of JRE:
   J2SE Runtime Environment 5.0 Update 9
3. Click here to visit Java's website.
   
4. Scroll down to Java Runtime Environment (JRE) 6 Update 6. Click on Download.
   
5. Select Windows from the drop-down list for Platform.
   
6. Select Multi-language from the drop-down list for Language.
   
7. Check (tick) I agree to the Java SE Runtime Environment 6 License Agreement box and click on Continue.
   
8. Click on jre-6u6-windows-i586-p.exe link to download it and save this to a convenient location.
   
9. Run this installation to update your Java.

Please include in your next post:

• otmoveit2 report
• Malwarebytes log
• Eset scan report
• New highjackthis log

Thanks dan

Here are the logs...
The first two times I ran OTMoveIt, it threw an error and closed before I could get the log, on the third time I got this log...

File/Folder C:\Documents and Settings\Diva\Desktop\MY DESKTOP\BURN2\CD24.rar not found.
File/Folder C:\Documents and Settings\Diva\Desktop\MY DESKTOP\BURN2\CrossDresser3.0-Full-Installer.zip not found.
File/Folder C:\Documents and Settings\Diva\Desktop\MY DESKTOP\BURN2\CrossDresser3.0.1-Patch-Installer.zip not found.
File/Folder C:\Documents and Settings\Diva\Desktop\MY DESKTOP\poser\Crossdresser new\Renderosity - 58051 - EvilInnocence - CrossDresser2.1 Installer.zip not found.
File/Folder C:\Documents and Settings\Diva\ftp34.dll not found.
File/Folder C:\Documents and Settings\Diva\My Documents\Downloads\3DHAHomeDesignSE6-dm.exe not found.
File/Folder C:\Documents and Settings\Diva\My Documents\Downloads\Tools\Crossdresser\CrossDresser2.5.1 - Installer\CrossDresser2.5.1 - Installer.exe not found.
File/Folder C:\Documents and Settings\Diva\My Documents\Downloads\Tools\Crossdresser\CrossDresser2.5.1 - Installer.zip not found.
File/Folder C:\Documents and Settings\LocalService\ftp34.dll not found.
File/Folder C:\Program Files\e frontier\Poser 7\CrossDresser2.2 - Installer.exe not found.
File/Folder C:\Program Files\e frontier\Poser 7\CrossDresser2.2 - Patch Installer.exe not found.
File/Folder C:\RECYCLER\S-1-5-21-73586283-113007714-1801674531-1004\Dc138.0-Full-Installer\CrossDresser3.0 Full - Installer.exe not found.
File/Folder C:\WINDOWS\system32\ftp34.dll not found.

OTMoveIt2 by OldTimer - Version 1.0.4.2 log created on 05262008_123705

Malwarebytes' Anti-Malware 1.12
Database version: 788

Scan type: Full Scan (C:\|)
Objects scanned: 397961
Time elapsed: 1 hour(s), 56 minute(s), 36 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\Trymedia Systems (Adware.Trymedia) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

# version=4
# OnlineScanner.ocx=1.0.0.635
# OnlineScannerDLLA.dll=1, 0, 0, 79
# OnlineScannerDLLW.dll=1, 0, 0, 78
# OnlineScannerUninstaller.exe=1, 0, 0, 49
# vers_standard_module=3132 (20080526)
# vers_arch_module=1.064 (20080214)
# vers_adv_heur_module=1.064 (20070717)
# EOSSerial=0ee01d01f603304abc98a7e5fd765b58
# end=finished
# remove_checked=false
# unwanted_checked=true
# utc_time=2008-05-27 01:08:09
# local_time=2008-05-26 06:08:09 (-0800, Pacific Daylight Time)
# country="United States"
# osver=5.1.2600 NT Service Pack 2
# scanned=546329
# found=3
# scan_time=11450
C:\_OTMoveIt\MovedFiles\05262008_123518\Documents and Settings\Diva\ftp34.dll a variant of Win32/PSW.Agent.NHG trojan F8D7561F0C474D855C0C37E74077AE8F
C:\_OTMoveIt\MovedFiles\05262008_123518\Documents and Settings\LocalService\ftp34.dll a variant of Win32/PSW.Agent.NHG trojan F8D7561F0C474D855C0C37E74077AE8F
C:\_OTMoveIt\MovedFiles\05262008_123620\WINDOWS\system32\ftp34.dll a variant of Win32/PSW.Agent.NHG trojan F8D7561F0C474D855C0C37E74077AE8F

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:09:02 PM, on 5/26/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\msiexec.exe
C:\Documents and Settings\Diva\Desktop\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O16 - DPF: {05E0D4E9-A832-4886-B443-3729E04B3704} (Living Picture Player) - http://www.gamewaredevelopment.co.uk/cab/livingpicturex.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/u...can_unicode.cab
O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
O16 - DPF: {4CCA4E6B-9259-11D9-AC6E-444553544200} (FixController Control) - http://h30155.www3.hp.com/ediags/dd/instal...tallMgr_v01.cab
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo...otoUploader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {EFAEF0E4-F044-4D57-9900-1C3FF18524C9} (AV Class) - http://www.pcpitstop.com/antivirus/PitPav.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NMIndexingService - Unknown owner - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe (file missing)
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 7368 bytes

I will catch you later as I have to work

Ok, these may well of gone in the first pass you made, as I only have the log for the third attempt.
So can you check manually that they have gone, if not delete the files
Right click start, In the drop down menu click "Explore" Then navigate to each file\ folder in the left hand pane, which will reveal its content in the right hand pane, highlight file or folder right click and Delete, if present:

File/Folder C:\Documents and Settings\Diva\Desktop\MY DESKTOP\BURN2\CD24.rar
File/Folder C:\Documents and Settings\Diva\Desktop\MY DESKTOP\BURN2\CrossDresser3.0-Full-Installer.zip
File/Folder C:\Documents and Settings\Diva\Desktop\MY DESKTOP\BURN2\CrossDresser3.0.1-Patch-Installer.zip
File/Folder C:\Documents and Settings\Diva\Desktop\MY DESKTOP\poser\Crossdresser new\Renderosity - 58051 - EvilInnocence - CrossDresser2.1 Installer.zip
File/Folder C:\Documents and Settings\Diva\ftp34.dll
File/Folder C:\Documents and Settings\Diva\My Documents\Downloads\3DHAHomeDesignSE6-dm.exe
File/Folder C:\Documents and Settings\Diva\My Documents\Downloads\Tools\Crossdresser\CrossDresser2.5.1 - Installer\CrossDresser2.5.1 - Installer.exe
File/Folder C:\Documents and Settings\Diva\My Documents\Downloads\Tools\Crossdresser\CrossDresser2.5.1 - Installer.zip
File/Folder C:\Documents and Settings\LocalService\ftp34.dll
File/Folder C:\Program Files\e frontier\Poser 7\CrossDresser2.2 - Installer.exe
File/Folder C:\Program Files\e frontier\Poser 7\CrossDresser2.2 - Patch Installer.exe
File/Folder C:\RECYCLER\S-1-5-21-73586283-113007714-1801674531-1004\Dc138.0-Full-Installer\CrossDresser3.0 Full - Installer.exe
File/Folder C:\WINDOWS\system32\ftp34.dll

let me know how you got on.

These two files were still there so I deleted them and emptied my recycle bin...

File/Folder C:\Program Files\e frontier\Poser 7\CrossDresser2.2 - Installer.exe
File/Folder C:\Program Files\e frontier\Poser 7\CrossDresser2.2 - Patch Installer.exe


I have not had any more Windows Explorer errors and Norton(although out of date) is working again...
My computer still lags at times and I often have to refresh web pages because they won't load the first time(internet explorer can't find page etc)...
My main concern is to get rid of the malware or viruses so I can back up my work(I do graphics work and am terrible for backing up regularily) and most likely format for a clean start(new anti-virus of course!)

Thanks
Judi

I Just want to cleanup some tools used

Double click on OTMoveIt2.

Click on CleanUp!.

You will receive a prompt that it has finished downloaded a list. Click OK.

After this, it will prompt you to restart your computer. Please restart your computer.

let me know when done

I did what you asked and rebooted...

Congratulations you are clean!
Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Create a new System Restore Point
This is a good time to clear your existing system restore points and establish a new clean restore point:

• Go to Start > All Programs > Accessories > System Tools > System Restore
  
• Select Create a restore point, and Ok it.
  
• Next, go to Start > Run and type in cleanmgr
  
• Select the More options tab
  
• Choose the option to clean up system restore and OK it.

This will remove all restore points except the new one you just created.

Here are some free programs I recommend that could help you improve your computer's security.

Spybot Search and Destroy 1.5.2
Download it from here. Just choose a mirror and off you go.
Find here the tutorial on how to use Spybot properly here
Find here changes from older version 1.4 here

Install Spyware Guard
Download it from here
Find here the tutorial on how to use Spyware Guard here

Install SpyWare Blaster
Download it from here
Find here the tutorial on how to use Spyware Blaster here

Install WinPatrol
Download it from here
Here you can find information about how WinPatrol works here

Install FireTrust SiteHound
You can find information and download it from here

Install MVPS Hosts File from here
The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
Find Tutorial here : http://www.mvps.org/winhelp2002/hosts.htm

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Visit Microsoft often to get the latest updates for your computer.
http://www.update.microsoft.com

Please check out Tony Klein's article "How did I get infected in the first place?"

Read some information here how to prevent Malware.

Stand Up and Be Counted!
Please take the time to tell us what you would like to be done about the people who are behind all the problems you have had. We can only get something done about this if the people that we help, like you, are prepared to complain. We have a dedicated forum for collecting these complaints called Malware Complaints. Please register there first! Then follow the instructions.

>> Here << you can see how you can help us.

Happy safe surfing!

Dan

Thank you so much!!!

My pleasure