hello
i've had this problem with my computer for ages & it wont go away, I have this big red X over my C drive; could someone please, please, please help me i would be truly greatful
Hanie

http://www.bleepingcomputer.com/forums/ind...mp;#entry811062

would you run this scan and post a log please

Hello Chewy
thanks 4 responding to my problem. As u've suggested I've run the Malware & below is the log report
thanks again 4 all ur help; nice pic by da way
Hanie

[b]Malwarebytes' Anti-Malware 1.12
Database version: 779

Scan type: Quick Scan
Objects scanned: 65588
Time elapsed: 55 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 9
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{147a976f-eee1-4377-8ea7-4716e4cdd239} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{9afb8248-617f-460d-9366-d71cdeda3179} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars\{e550dc77-ef3b-474f-b59c-b3e2aa1fa6a5} (Adware.Starware) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSControlService (Rootkit.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\affltid (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\affltid (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

[b][b]Folders Infected:
(No malicious items detected)[/b]

Files Infected:
C:\Documents and Settings\Administrator\Desktop\Help and Support Center.lnk (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Guest\Desktop\Help and Support Center.lnk (Rogue.Link) -> Quarantined and deleted successfully.[/b]

would you try this next

this is a bad infection and only a few get it with the selfhelp tools

http://www.bleepingcomputer.com/forums/ind...mp;#entry831136