I believe my computer is infected by a rather sophisticated trojan.

i was running pc-cilling and it was turned off by this virus or trojan. It essentialy stopped all the processes on my computer for running for about two minutes and was able to load a number of things on to it before I could pull the plug and stop the dialers from doing more damage.

I was able to upload bit defender and discovered and erased some trojans butI still am having problems with a slow computer and items that were put into my directory are still there. I can tell that there are weird things tha were uploaded becasue i kno the exact time that this infection occurred.

Bit Defender detected the folowing trojans

Trojan Vundo.EGG
Trojan Retapu.D
Generic.Zeno.E5F12F0C
Adware.Isearch.D
Trojan Downloader.Small.BUY

I can no longer open IE and Firefox has security problems and will not allow me to access secure sites. Outlook is very slow and does not like to load e-mails that have graphics among other problems.

I don't want to do anything else unless I have some knowledgeable help.

Any help that I could be given would be greatly appreciated.

what is your windows version? you now essentially have two antivirus programs installed?

what other protection programs do you have and when did you last manage to run them and update them ?

i am running XP and I only have bit defender running now. I turned off pc-cillin. It has had trouble in the past with missing viruses.

I have avg as a backup but I had just the pc-cillin as my virus protection and firewall.

i suspect that my java script was out of date and could have been part of the problem. I updated the java program when it asked me to today.

Hello please run these scans and post back with the result logs,thanks.

Please download Malwarebytes Anti-Malware and save it to your desktop. Do Run from normal mode.
alternate download link 1
alternate download link 2

• Make sure you are connected to the Internet.
• Double-click on Download_mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
• On the Scanner tab:
  • Make sure the "Perform Quick Acan" option is selected.
  • Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.
• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

NEXT:
Download Attribune's ATF Cleanerand then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post logs and Let us know how the PC is running now.

Malawarebytes log

Malwarebytes' Anti-Malware 1.11
Database version: 707

Scan type: Quick Scan
Objects scanned: 37876
Time elapsed: 31 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 13
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 5
Files Infected: 12

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{a6c54318-5ac7-477d-b0a7-49af5189300c} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{a6c54318-5ac7-477d-b0a7-49af5189300c} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{a394e835-c8d6-4b4b-884b-d2709059f3be} (Trojan.Network.Monitor) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{90a52f08-64ac-4dc6-9d7d-4516670275d3} (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{90a52f08-64ac-4dc6-9d7d-4516670275d3} (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3877c2cd-f137-4144-bdb2-0a811492f920} (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\xpre (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\aoprndtws (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\aldd (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Juan (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\cmdService (Adware.CommAd) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Network Monitor (Trojan.Service) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\{2432f099-f8e2-43c9-b765-3af002ffc6a7} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\{a6c54318-5ac7-477d-b0a7-49af5189300c} (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\WINDOWS\system32\vb1 (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\pnVes01 (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\swTMP (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\NetworkService\Application Data\NetMon (Trojan.NetMon) -> Quarantined and deleted successfully.
C:\Documents and Settings\LocalService\Application Data\NetMon (Trojan.NetMon) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\Common Files\Yazzle1281OinUninstaller.exe (Adware.PurityScan) -> Quarantined and deleted successfully.
C:\Documents and Settings\Paul Hanken\Local Settings\Temporary Internet Files\Content.IE5\01UNKHMB\17PHolmes[1].cmt (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\pnVes01\pnVes011065.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\NetworkService\Application Data\NetMon\domains.txt (Trojan.NetMon) -> Quarantined and deleted successfully.
C:\Documents and Settings\NetworkService\Application Data\NetMon\log.txt (Trojan.NetMon) -> Quarantined and deleted successfully.
C:\Documents and Settings\LocalService\Application Data\NetMon\domains.txt (Trojan.NetMon) -> Quarantined and deleted successfully.
C:\Documents and Settings\LocalService\Application Data\NetMon\log.txt (Trojan.NetMon) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\mlkkj.bak1 (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\mlkkj.ini (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\core.cache.dsk (Malware.Trace) -> Delete on reboot.
C:\Documents and Settings\Paul Hanken\Local Settings\Temp\snapsnet.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Paul Hanken\Local Settings\Temp\yazzsnet.exe (Trojan.Agent) -> Quarantined and deleted successfully.

Super Antispyware log

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/02/2008 at 02:29 PM

Application Version : 4.0.1154

Core Rules Database Version : 3412
Trace Rules Database Version: 1404

Scan type : Quick Scan
Total Scan Time : 00:26:54

Memory items scanned : 215
Memory threats detected : 0
Registry items scanned : 456
Registry threats detected : 18
File items scanned : 9847
File threats detected : 9

Trojan.NetMon/DNSChange
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETWORK_MONITOR
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETWORK_MONITOR#NextInstance
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETWORK_MONITOR\0000
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETWORK_MONITOR\0000#Service
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETWORK_MONITOR\0000#Legacy
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETWORK_MONITOR\0000#ConfigFlags
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETWORK_MONITOR\0000#Class
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETWORK_MONITOR\0000#ClassGUID
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETWORK_MONITOR\0000#DeviceDesc

Trojan.cmdService
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDSERVICE
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDSERVICE#NextInstance
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDSERVICE\0000
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDSERVICE\0000#Service
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDSERVICE\0000#Legacy
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDSERVICE\0000#ConfigFlags
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDSERVICE\0000#Class
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDSERVICE\0000#ClassGUID
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CMDSERVICE\0000#DeviceDesc

RootKit.TnCore/Trace
C:\WINDOWS\system32\drivers\core.cache.dsk

Adware.Vundo Variant/Rel
C:\WINDOWS\SYSTEM32\AYBEG.BAK1
C:\WINDOWS\SYSTEM32\AYBEG.INI
C:\WINDOWS\SYSTEM32\AYCDD.BAK1
C:\WINDOWS\SYSTEM32\AYCDD.INI
C:\WINDOWS\SYSTEM32\EGJLM.INI
C:\WINDOWS\SYSTEM32\KMLLM.BAK1
C:\WINDOWS\SYSTEM32\KMLLM.INI2
C:\WINDOWS\SYSTEM32\MLKKJ.INI2

My computer is still having problems. Mainly two things. I am not able to get Bit Defender to re-start or actively protect my computer . I click to re-initiate and the program hangs up. Also, IE and Firefox have problems. IE will not open. It will not connect to the internet. Firefox will connect but it gives a SSL protocol error message and a security error message when the program is opened. Media player do not work either. It is great. haha.

Thanks for your help.

make the necessary preparations for the posting in the hijackthis forum

http://www.bleepingcomputer.com/forums/topic34773.html

this is one you don't want to try and fight on your own, believe me

425Fool

I've split your DSS log away and moved it to the HJT forum here http://www.bleepingcomputer.com/forums/topic145550.html

You should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck