Holy Moses
Feb 10 2008, 02:28 AM
So Siteadvisor (McAfee's internet software) will not load. I tried downloading a new version of it from my McAfee account, but I was told that I had to uninstall the old version and install the new.
The problem is that I cannot get the uninstall program to load. Every time I try to open any program in the siteadvisor folder, I get a message that it cannot be initialized.
This is new to me, any suggestions out there?
tg1911
Feb 10 2008, 06:46 AM
Have you tried doing it from Safe Mode?
How to start Windows in Safe Mode
TMacK
Feb 10 2008, 12:24 PM
Hello Holy Moses,
I see that you have posted a Hijackthis log here and that you are in the process of receiving help.
You should refrain from asking for help from others while you are being instructed by the HJT Team, helping you with a Hijackthis Log. Any modifications you make can result in system changes which may not show it the log you already posted. Furthermore, following advice outside of that post may cause confusion for the Helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
If you followed any other advice already, please ensure you inform the HJT Helper when they respond to assist you with your log. This will help them know what has been done and they probably will ask for an updated log.
To avoid confusion, I am closing this topic.
If you have any questions, please PM me or another Moderator.