hi i need help, ever since my sister downloaded a video with a virus on it i have been having browser problems. Even though i deleted it with anti vira and spybot each time i type something onto my google home page and press a link i dont get directed to the site but to other things that has nothing to do with what i typed what should i do?

Hello and welcome. What is the virus name? Also what is your Operating system? How did you delete it and what antivirus do you have installed?

i have windows xp home edition dimension 3000. i used avira antivir personal edition classic and the virus name is TR/Dldr.Zlob.gfl [TR/Dldr.Zlob.gfl]

If you haven't done so please scan with Avira from Safe Mode (instructions to get there below).

Following these should remove it.

NOTE: all blue wording are links to instructions or tools
First you will need to follow the instructions in our Tutorial
How to remove the Smitfraud / Generic Zlob

Now Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program.
DO NOT run yet.

Now reboot into Safe Mode:
Safe Mode Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or the Opera browser click on that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post logs and Let us know how your PC in running now.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/06/2008 at 11:02 PM

Application Version : 3.9.1008

Core Rules Database Version : 3395
Trace Rules Database Version: 1387

Scan type : Complete Scan
Total Scan Time : 01:55:57

Memory items scanned : 171
Memory threats detected : 0
Registry items scanned : 5667
Registry threats detected : 0
File items scanned : 95266
File threats detected : 60

Adware.Tracking Cookie
C:\Documents and Settings\kimberly\Cookies\kimberly@server2.mediatakeout[1].txt
C:\Documents and Settings\kimberly\Cookies\kimberly@mediaplex[1].txt
C:\Documents and Settings\kimberly\Cookies\kimberly@ads.veoh[1].txt
C:\Documents and Settings\kimberly\Cookies\kimberly@server.iad.liveperson[2].txt
C:\Documents and Settings\kimberly\Cookies\kimberly@ehg-veohnetworksinc.hitbox[1].txt
C:\Documents and Settings\kimberly\Cookies\kimberly@partner2profit[1].txt
C:\Documents and Settings\kimberly\Cookies\kimberly@clicks.smartbizsearch[1].txt
C:\Documents and Settings\kimberly\Cookies\kimberly@burstnet[2].txt
C:\Documents and Settings\kimberly\Cookies\kimberly@media.mtvnservices[1].txt
C:\Documents and Settings\kimberly\Cookies\kimberly@server.iad.liveperson[3].txt
C:\Documents and Settings\kimberly\Cookies\kimberly@2o7[2].txt
C:\Documents and Settings\kimberly\Cookies\kimberly@advertising[2].txt
C:\Documents and Settings\kimberly\Cookies\kimberly@ehg-speakeasy.hitbox[1].txt
C:\Documents and Settings\kimberly\Cookies\kimberly@ads.usercash[2].txt
C:\Documents and Settings\kimberly\Cookies\kimberly@trafficmp[1].txt
C:\Documents and Settings\kimberly\Cookies\kimberly@www.burstnet[2].txt
C:\Documents and Settings\kimberly\Cookies\kimberly@overture[1].txt
C:\Documents and Settings\kimberly\Cookies\kimberly@ehg-safeharbor.hitbox[2].txt
C:\Documents and Settings\kimberly\Cookies\kimberly@tracker.icerocket[1].txt
C:\Documents and Settings\kimberly\Cookies\kimberly@ads.gmodules[1].txt
C:\Documents and Settings\kimberly\Cookies\kimberly@hitbox[2].txt
C:\Documents and Settings\jennifer\Cookies\jennifer@2o7[2].txt
C:\Documents and Settings\jennifer\Cookies\jennifer@adinterax[2].txt
C:\Documents and Settings\jennifer\Cookies\jennifer@adopt.euroclick[1].txt
C:\Documents and Settings\jennifer\Cookies\jennifer@advertising[1].txt
C:\Documents and Settings\jennifer\Cookies\jennifer@anad.tacoda[1].txt
C:\Documents and Settings\jennifer\Cookies\jennifer@ar.atwola[1].txt
C:\Documents and Settings\jennifer\Cookies\jennifer@atdmt[2].txt
C:\Documents and Settings\jennifer\Cookies\jennifer@atwola[1].txt
C:\Documents and Settings\jennifer\Cookies\jennifer@bluestreak[2].txt
C:\Documents and Settings\jennifer\Cookies\jennifer@collective-media[1].txt
C:\Documents and Settings\jennifer\Cookies\jennifer@doubleclick[1].txt
C:\Documents and Settings\jennifer\Cookies\jennifer@edge.ru4[2].txt
C:\Documents and Settings\jennifer\Cookies\jennifer@mediaplex[1].txt
C:\Documents and Settings\jennifer\Cookies\jennifer@microsoftwlmessengermkt.112.2o7[1].txt
C:\Documents and Settings\jennifer\Cookies\jennifer@questionmarket[2].txt
C:\Documents and Settings\jennifer\Cookies\jennifer@revsci[1].txt
C:\Documents and Settings\jennifer\Cookies\jennifer@richmedia.yahoo[1].txt
C:\Documents and Settings\jennifer\Cookies\jennifer@stat.onestat[2].txt
C:\Documents and Settings\jennifer\Cookies\jennifer@statse.webtrendslive[2].txt
C:\Documents and Settings\jennifer\Cookies\jennifer@tacoda[2].txt
C:\Documents and Settings\jennifer\Cookies\jennifer@www.googleadservices[1].txt
C:\Documents and Settings\jennifer\Cookies\jennifer@zedo[2].txt
C:\Documents and Settings\nicole pierre\Cookies\nicole_pierre@2o7[1].txt
C:\Documents and Settings\Rebecca\Cookies\rebecca@2o7[1].txt
C:\Documents and Settings\Rebecca\Cookies\rebecca@ads.pointroll[1].txt
C:\Documents and Settings\Rebecca\Cookies\rebecca@ads4.blastro[1].txt
C:\Documents and Settings\Rebecca\Cookies\rebecca@adserver.adreactor[1].txt
C:\Documents and Settings\Rebecca\Cookies\rebecca@advertising[2].txt
C:\Documents and Settings\Rebecca\Cookies\rebecca@ar.atwola[1].txt
C:\Documents and Settings\Rebecca\Cookies\rebecca@atdmt[2].txt
C:\Documents and Settings\Rebecca\Cookies\rebecca@atwola[1].txt
C:\Documents and Settings\Rebecca\Cookies\rebecca@doubleclick[2].txt
C:\Documents and Settings\Rebecca\Cookies\rebecca@interclick[1].txt
C:\Documents and Settings\Rebecca\Cookies\rebecca@mediaplex[2].txt
C:\Documents and Settings\Rebecca\Cookies\rebecca@questionmarket[2].txt
C:\Documents and Settings\Rebecca\Cookies\rebecca@revsci[1].txt

Malware.LocusSoftware Inc/BestSellerAntivirus
C:\DOCUMENTS AND SETTINGS\REBECCA\DESKTOP\SETUP_EN.EXE
C:\DOCUMENTS AND SETTINGS\REBECCA\LOCAL SETTINGS\TEMPORARY INTERNET FILES\CONTENT.IE5\CX53SRU0\INSTALLER_EN[1].EXE

Malware.DriveCleaner
C:\DOCUMENTS AND SETTINGS\REBECCA\LOCAL SETTINGS\TEMP\UDC6_0001_D21M0303\INSTALLER.EXE

Hi looks like you've cleared alot of malware. How's the PC running now. Also I meant to ask for a report from the Smitfraud scan.
The report can be found at the root of the system drive, usually at C:\rapport.txt . Please post that with your comments.

yeah i found the report but its a really longggggggggggggggggg list of things, and when i try to post, it says my post is too long so what should i do?

Hello The only way we can get to post that log will be from the HiJack/malware forum. It'll be a bit for a response as they are really busy right now.
The instructions for posting a log are here,scroll to step 9.
http://www.bleepingcomputer.com/forums/topic34773.html

then post that info here
http://www.bleepingcomputer.com/forums/forum22.html

here is what it said to do.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:22:52 AM, on 2/16/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Yahoo!\Antivirus\ISafe.exe
C:\Program Files\iolo\common\lib\ioloServiceManager.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
C:\Program Files\iolo\System Mechanic 7\SMSystemAnalyzer.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Xfire\xfire.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {21ECA600-72B5-4E66-BB2E-573C92CBD8D6} - (no file)
O2 - BHO: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - C:\PROGRA~1\MEGAUP~1\MEGAUP~1.DLL
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - C:\PROGRA~1\MEGAUP~1\MEGAUP~1.DLL
O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: (no name) - {C4DFA6F3-1245-41E5-8E60-7D31427F01B3} - (no file)
O4 - HKLM\..\Run: [DLCCCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCCtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [VerizonServicepoint.exe] "C:\Program Files\Verizon\VSP\VerizonServicepoint.exe" /AUTORUN
O4 - HKLM\..\Run: [SMSystemAnalyzer] "C:\Program Files\iolo\System Mechanic 7\SMSystemAnalyzer.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Startup: Xfire.lnk = C:\Program Files\Xfire\xfire.exe
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 5.0\resources\en-us\local\search.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: vzTCPConfig - http://www2.verizon.net/help/dsl_settings/...vzTCPConfig.CAB
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\ISafe.exe
O23 - Service: dlcc_device - Unknown owner - C:\WINDOWS\system32\dlcccoms.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

haser,

I have moved your Topic that includes a HijackThis log here to the Misplaced HJT Logs forum. You posted your log in a forum not intended for HijackThis logs analysis and probably missed the directions we provide to those who require assistance. We can only allow topics with such logs in the HijackThis Logs and Malware Removal forum. This restriction is to ensure you get the best help available, from those who specialize in malware anlaysis and removal. It also should prevent you from receiving ineffective or even potentially dangerous advice, whether well meaning or not.

Prior to posting a HJT log, we ask that you please read and follow all instructions in the pinned topic titled Preparation Guide For Use Before Posting A Hijackthis Log. Following the steps in this Guide will allow the HJT Team to quickly help you with specific fixes for what may remain on your system.

Please complete all the steps in the Guide. If you have performed some of them already, then just continue with the next. If you can't perform a step, then skip it and continue with the next. The last step will include downloading and using the most current version of HijackThis if the first line of your log does not appear as follows:

Logfile of Trend Micro HijackThis v2.0.2

Please note that it is important that HijackThis be run and a log created while in normal mode. If you run it and create your log while in safe mode, you will be asked to redo it again properly. When you have completed those steps, start a new topic in the HijackThis Logs and Malware Removal forum as directed in the Guide to post a new log.

Please DO NOT post any more logs to this topic, or post a log again in the wrong forum.

The Misplaced HJT Logs forum is strictly a holding area where the BC Staff can assist you with preparations for and to properly post your log. If you have a question or encounter a problem in the Prep Guide, please do post back to this topic; that is what it is here for.

When your new HJT log is posted in the proper forum, please reply to this topic with a link to your new topic. Once that is done, a Member of the HJT Team will analyze your log and assist you with step by step instructions to clean your computer or otherwise advise what needs to be done.


When you post your log to the HJT forum, you may wish to link to this topic to let the HJT team member who works the log know what has been done. Good luck!

Thanks for your cooperation and good luck.
The BC Staff

February 16 log

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic.