It
is free help.
It often takes a while to consider "all the angles" of general questions.
In the absence of important details like OS version, update status, and other variables.
Considering HJT logs it takes even longer.
Often the problem is new to thw world at large, for instance.
Each log may list 100 entries, unique to the particular PC that is involved.
Add to that the case(s) of HJT trainees (like myself) who will do the required study/search.
Then post it for review,
and as a result, yet another person(s) will view the findings
and comment/correct/suggest to the best of their ability, also.
Then the original work may/may not be further modified before
it can be posted for the member to view, study & implement properly.
Generally, but not always, the first reply is not going to be the entire procedure.
As time goes by, the work of the malware writers becomes more sophisticated, too.
Truly, the work done daily regarding novice computer operators & the problems they have, in addition to those of more intermediate users, and their problems as well ...
demands patience.
It does not change from day to day.
It does not exist as a possiblity or option, really.
Patience (and understanding of the need for courtesy, too) should always be exercised.
For the most part, the problems that exist are annoying, but not life threatening.
Attention to them by volunteers throughout the site in excellent, caring posts, is evidenced in a great abundance here.
Such a wide variety of circumstances involving such a diverse mix of nationalities
and cultures is what makes this community grow & prosper.
Mention of appropriate decorem now n' then
certainly is appreciated.
There, now I feel better.