I was cleaning the pc in safe mode but when I restarted to go to normal the pc is still in safe mode and many programs not responding, I restarted 4 times no results
Nothing abnormal were done so What can i do to restore to normal.
rgds
mloo55

Well, I have to ask what were you cleaning and what did you delete? Did you use any special programs such as a registry cleaner?
Did you just delete some items and are they still in the recycle bin?
Mark

Exactly what the guy did I don know but what I can tell is next:
When the pc is started all seem s ok, then win log normal but when it continues loading suddenly appears a msg

userinit.exe incorrect image
-------------
the application or Dll C:\windows\system32\winspool.drv is not a valid image of windows. Check the installation disk.
-------------

It seems that the desktop will be on view but what i see is the black screen and in the
4 corners read safe mode and after this nothing more is on view.

When i enter on safe mode I choose last good configuartion but all is the same.
When I select ctrl+alt+del the security windows with option
equip blocked close session turn off
change password ....... ......

the equip blocked is the one selected, is it probably that the guy blocked the pc if so how can I unblock it or how can avoid the msg above shown.

rgds
mloo55

If you are trying to bypass security measures, I cannot help you. There is a hotfix for the problem you describe but you must contact Microsoft directly
http://support.microsoft.com/kb/331490
Mark

Thanks Mark, anyway i dont know if the pc is blocked means that the desktop is not in view and the screen is black or blocked means that the pc does not respond at all, may you clarify it?
rgds
mloo55

Rereading the posts, other than trying the hotfix, I think your best bet would be to do a repair install. Do you have the windows disk?
Mark

Mark
I have just reinstalled win2000 over the one installed but the end is the same as the beginning, black screen with safe mode words in the 4 corners. Unable to enter in Dos mode. It makes me crazy since i can not get at least enter in dos mode. What else could I do?
rgds
mloo55

Please explain how you install over the original. What steps did you do?
Mark

mark
When i turn on the pc I put the win 2000 and after this appeared the menu to install win2000 and i followed all the steps until finish. Is that correct or tell me where is my mistake in order to fix, maybe it is me who is doing improperly steps.
waiting your respone
rgds
mloo55

If you are going to reinstall the OS you will need to format the hdd first.

Dc3
thanks but how can i do to format the HDD if I can enter into the desktop or get the Dos prompt. help me with it.
rgds
mloo55

You need to enter the BIOS and set the boot order to boot to the CD drive. Then insert your disk and follow directions
Mark

Garmanma
Sorry but i made a mistake
I wrote
thanks but how can i do to format the HDD if I can enter into the desktop or get the Dos prompt. help me with it.
but It should be
thanks but how can i do to format the HDD if I can not enter into the desktop or get the Dos prompt. help me with it.
My main problem is to enter into the desktop or get the DOS prompt
Thanks again
mloo55

Hi mloo55.

Hope you don't mind me budging in, but it seems you are suck mate.

First thing is. Have you got any picture on screen. Does you pc post, would be the technical term for it. Can you enter bios?
Usually you need to press del on bootup.
If you can you need to set the primary boot device to cd/dvd-rom.
Insert the windows cd while you are inside bios.
Exit and save the bios configuration (F10).
Look for the commands on the bios screen, they may not be excactly what I suggest.
When you windows cd boots, read carefully on screen and follow the steps.
Do a slow format of the drive in NTFS if you can or FAT32, not a fast format.

Nightspydk

Thanks for you reply but it became a mess because I can not find a solution. I can not enter into the Bios as I mentioned all what I got is the dark screen displaying safe mode in the 4 corners and that is all. I can not go on at all.
rgds
mloo55

Just i could enter the bios and can use the cd so i am formatting the hard drive and it is going on correctly . I will install Winxp and again advice to use the pc with care to avoid this problem.
thanks for your help.
rgds
mloo55

Have the user read the first 2 topics to get a better understanding on protecting the computer
Mark
http://www.bleepingcomputer.com/forums/forum25.html