i had the hsa virus on my computer, and i did remove it ,and now my norton antivirus does not start up or allow me to remove it from the programs.it tell me that i need an adminitrator account to do it, and tells me to log in and then remove it , but when i go the norton page its all red indicating that just about everything is off,but the tab that allow you to log in is not highlighted and i cannot log in .how can i log in or remove it . thanks

Are you logging into your account as an administrator?

it won't highlite on the area where you can choose to log on. it looks white intead of the drop window.it's says administrator.

What OS?

I had the exact same thing happen last week. HSA and couldn't sign in as admin. Had to call Norton and they walked me through the uninstall.