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> Computer keeps crashing along with explorer.exe and run32dll.exe, Can't even run HiJack This!
JGagne
post Jul 3 2009, 09:57 AM
Post #1


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Hello,

This is my first post, and I'm not too sure what my next step should be...

The problem started yesterday, and I suspect it's related to a virus that was supposedly removed by AVG.

Here's what's going on:
- Windows Explorer crashes every 3 seconds; it restarts, then the message box pops up again
- Right after that message comes up (on startup), my laptop claims run32dll.exe has stopped working
- Other programs seem to be going wonky: I've seen Windows Defender message, Synaptics [I think it's the mouse pad on my laptop],
Windows Task Scheduler, etc.
- I've run AVG scan, 6 threats were found, along with tracking cookies... removed all of it.
- I tried opening HiJack This, but it won't open either.
- No Uninstall option in Remove A Program.

I have no idea what to do next. Everyone always asks for a HiJack This log, but how do I run it if it won't open?

Other things that may help:
- I'm a noob with computers
- I'm running Vista Home Premium
- I'm using an HP Pavillion laptop
- 3 GB Ram
- 220 GB HDD
- I'll give other details if needed and I'll respond quickly smile.gif

Please help, and many thanks in advance.

Justin
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Posts in this topic
JGagne   Computer keeps crashing along with explorer.exe and run32dll.exe   Jul 3 2009, 09:57 AM
rigel   Let's try this... Please download [color=red]...   Jul 3 2009, 11:32 AM
JGagne   Alright, here are the results: SmitFraudFix v2.4...   Jul 6 2009, 02:52 PM
rigel   Part II You should print out these instructions, ...   Jul 6 2009, 02:59 PM
JGagne   Crud, I had already cleaned before you asked me to...   Jul 6 2009, 04:22 PM
rigel   Thats ok... The program can run in normal mode, i...   Jul 6 2009, 07:36 PM
JGagne   K, before I continue, let me make sure I'm doi...   Jul 7 2009, 08:34 AM
rigel   The things you mention do make sense. We cannot w...   Jul 7 2009, 08:58 AM
JGagne   Update: got Malwarebytes working.. Changed name to...   Jul 7 2009, 09:05 AM
rigel   Try running Malwarebytes in Safe Mode   Jul 7 2009, 09:35 AM
JGagne   Alright, did both... Sorry, I think I get what...   Jul 7 2009, 09:42 PM
rigel   Thats it :)   Jul 7 2009, 10:24 PM
JGagne   Alrighty, here goes: Malwarebytes' Anti-Malwa...   Jul 7 2009, 10:29 PM
rigel   Install [color=#000080]RootRepeal Click here - [u...   Jul 7 2009, 11:27 PM
JGagne   Scan completed with these results: ROOTREPEAL ...   Jul 8 2009, 09:59 AM
rigel   One thing you should know: You have been infected...   Jul 8 2009, 09:25 PM
JGagne   Alright, I'll do the next cleaning steps tomor...   Jul 8 2009, 09:32 PM
rigel   You are welcome... Just remember to set a passwor...   Jul 8 2009, 09:36 PM
JGagne   admin account? for the router config? Also, I did ...   Jul 8 2009, 09:48 PM
JGagne   Oops, forgot to ask: does the post sound reasonabl...   Jul 8 2009, 09:49 PM
rigel   I would use the fix with rootrepeal. It is design...   Jul 8 2009, 09:55 PM
JGagne   Alright, I'll lay off the ideas in the pasted ...   Jul 8 2009, 10:07 PM
Orange Blossom   Hello I see that you have an HJT log posted here:...   Jul 8 2009, 10:47 PM


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Lo-Fi Version Time is now: 21st November 2009 - 09:35 PM


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