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Jul 3 2009, 09:57 AM
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Member ![]() ![]() Group: Members Posts: 24 Joined: 3-July 09 Member No.: 347,880 |
Hello,
This is my first post, and I'm not too sure what my next step should be... The problem started yesterday, and I suspect it's related to a virus that was supposedly removed by AVG. Here's what's going on: - Windows Explorer crashes every 3 seconds; it restarts, then the message box pops up again - Right after that message comes up (on startup), my laptop claims run32dll.exe has stopped working - Other programs seem to be going wonky: I've seen Windows Defender message, Synaptics [I think it's the mouse pad on my laptop], Windows Task Scheduler, etc. - I've run AVG scan, 6 threats were found, along with tracking cookies... removed all of it. - I tried opening HiJack This, but it won't open either. - No Uninstall option in Remove A Program. I have no idea what to do next. Everyone always asks for a HiJack This log, but how do I run it if it won't open? Other things that may help: - I'm a noob with computers - I'm running Vista Home Premium - I'm using an HP Pavillion laptop - 3 GB Ram - 220 GB HDD - I'll give other details if needed and I'll respond quickly Please help, and many thanks in advance. Justin |
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JGagne Computer keeps crashing along with explorer.exe and run32dll.exe Jul 3 2009, 09:57 AM
rigel Let's try this...
Please download [color=red]... Jul 3 2009, 11:32 AM
JGagne Alright, here are the results:
SmitFraudFix v2.4... Jul 6 2009, 02:52 PM
rigel Part II
You should print out these instructions, ... Jul 6 2009, 02:59 PM
JGagne Crud, I had already cleaned before you asked me to... Jul 6 2009, 04:22 PM
rigel Thats ok... The program can run in normal mode, i... Jul 6 2009, 07:36 PM
JGagne K, before I continue, let me make sure I'm doi... Jul 7 2009, 08:34 AM
rigel The things you mention do make sense. We cannot w... Jul 7 2009, 08:58 AM
JGagne Update: got Malwarebytes working.. Changed name to... Jul 7 2009, 09:05 AM
rigel Try running Malwarebytes in Safe Mode Jul 7 2009, 09:35 AM
JGagne Alright, did both... Sorry, I think I get what... Jul 7 2009, 09:42 PM
rigel Thats it :) Jul 7 2009, 10:24 PM
JGagne Alrighty, here goes:
Malwarebytes' Anti-Malwa... Jul 7 2009, 10:29 PM
rigel Install [color=#000080]RootRepeal
Click here - [u... Jul 7 2009, 11:27 PM
JGagne Scan completed with these results:
ROOTREPEAL ... Jul 8 2009, 09:59 AM
rigel One thing you should know:
You have been infected... Jul 8 2009, 09:25 PM
JGagne Alright, I'll do the next cleaning steps tomor... Jul 8 2009, 09:32 PM
rigel You are welcome... Just remember to set a passwor... Jul 8 2009, 09:36 PM
JGagne admin account? for the router config? Also, I did ... Jul 8 2009, 09:48 PM
JGagne Oops, forgot to ask: does the post sound reasonabl... Jul 8 2009, 09:49 PM
rigel I would use the fix with rootrepeal. It is design... Jul 8 2009, 09:55 PM
JGagne Alright, I'll lay off the ideas in the pasted ... Jul 8 2009, 10:07 PM
Orange Blossom Hello
I see that you have an HJT log posted here:... Jul 8 2009, 10:47 PM![]() ![]() |
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