Can't Change Passwords Options

[cm3891]

Hi,

Thanks for this opportunity to outline my problem, with hopefully the prospect of my problem being resolved!

I have been having difficulty changing my hotmail and gmail email passwords. This has been ongoing for about a week or so now. Each time I try to change my password to a complex long alphanumeric password, it reverts to the old one within a few hours! I've tried changing my security questions and inputting complex alphanumberic passwords for those too. I have contacted both gmail and hotmail support, who've been absolutely no help whatsoever. Hotmail keep sending me instructions how to reset my password, without reading that I've tried this multiple times and it hasn't worked. Very disappointing!

I do believe there is someone stalking and harassing me online, so it is important I resolve this asap. I have already been personally threatened with distribution of sensitive personal images to family members and friends, and I'm scared about my accounts being open to such abuse.

If anybody can help me with a) the technical problem I have detailed, in regards to changing my email passwords, b ) online harassment as described, or c) both, then please respond. I will be checking regularly for any support and advice. I have tried to explain my problem with sufficient and relevant info, but if there is anything else you need to know, please ask.

Thank you again,

Chris

This post has been edited by cm3891: Jul 1 2009, 07:23 AM

[cm3891]

I have already followed all of those steps. I did everything I could to secure my computer including formatting my c:

[snowdrop]

I have already followed all of those steps. I did everything I could to secure my computer including formatting my c:

What steps have you followed to see if you ARE infected?

Could you tell us what scans you HAVE run ?



You used a USB stick on the other computer to ??change passwords etc; do you know that that USB stick is clear of infections?

Also; you say you reformated the computer; what disc did you use for this and do you know it is 'clean'?

I beleive you have not told us what your Antivirus protection is and when you last updated it?

[Queen-Evie]

I have already followed all of those steps. I did everything I could to secure my computer including formatting my c:

Have you posted malware scanner logs or Hijack This logs in a forum other than Bleeping Computer?
I don't see any posts from you related to possible malware here at BC.
Even though you have "followed all of those steps" (which I assume are steps for scanning your system) it would be a good idea to do as Garmanma suggested and post in Am I Infected? forum. It's possible something has slipped in after you formatted.